CVS, Creve Coeur MO

I have held on the phone for pharmacy for over 30 minutes. So bad that I have driven to the store while on hold and handed my phone to the store man. Their customer service is non-existent.

Poor service this location
Waiting time
He said come after half hr ready for pick
I came after 3 hr he said not ready yet

This pharmacy has been, continues to be, an absolute joke! Incompetence at its finest, if there was 1/2 star rating or -1 I’d post that! This review is not due to a one time issue, this is a result of months of the same issue in getting a single Rx filled correctly. Do yourself a favor and find yourself any other pharmacy! ️

On hold on phone over 30 mins. Went up there said I needed to pick up 2 perscriptions they sent me home with one and a 5 foot receipt. Never told me only 1. Call when I on hold forever then lady said they were so busy and never got refill from dr called in over a week ago. Then she said I had to contact dr again. I thought the store did that. Very unprofessional. Would give a zero. Would wish my husband would change to a different drug store

Horrible pharmacy place, called last week to get meds refill for my dad, they said they will have it ship out by Tuesday, Tuesday arrived and no meds, I called in to check the status on it, and they told me no one put in the order so my dad did not receive his med and he is a transplant patient. Which could be really dangerous if he misses his meds, also with this whole cronovirus pandemic going in it is dangerous going to the hospital at this time. I would not recommend cvs to anyone.

They DO NOT answer their phones for anything. That’s an inconvenience and not smart especially when it comes to dealing with the public’s medication. Now they’ll just have to hear from me in person and it won’t be pretty.

Do not go to the store if you can help it. I wish I could give them a zero. They are very understaffed so it is not the fault of the employees in the store. At one point they did not have one of my prescriptions in stock nor did any of the other Cvs locations. The Schnucks on Spoede and Olive had it. It took three months for Cvs to finally Have it back in stock. They blast music too loud, there is always a long wait, they harass you if you don’t pick up your prescription on time with text after text, and their prices are extremely high. The only reason I go there is that my insurance forces me too. The insurance covers the drugs at CVS but not at other pharmacies. I just discovered Silverscripts will now cover my prescriptions at Dierbergs so I will be trying Furthermore, CVS has prices on merchandise are extremely high. Walgreens is always cheaper.

The pharmacy is horrible. They ignore the phone calls hoping you give up and hang up. Spent 30 min waiting for them to pick up. Ridiculous.

The timeliness and communication from this store's pharmacy is utterly poor. I had two prescriptions from my dental surgery at 10: 20 am. I called the store at 2: 30 because they hadn't shown the scripts online or in work. They claimed they didn't have them. I called the dentist and they said they would double check. At 4: 00 I called the dentist back and they said they called them earlier and that after 20 minutes on hold with CVS, the pharmacy confirmed they had the script from a voice message left earlier in the morning. I called the pharmacy and this time the 'auto answer service' confirmed my scripts were in work and would be ready at 9: 00 pm. Over NINE Hours to fill a simple antibiotic and ibuprofen prescription. Terribly slow.and to add to my rating, they actually had the prescription on their voice machine from my dentists' office when I called them at 2: 30, yet they told me they hadn't heard from my doctor. This is VERY UNPROFESSIONAL. I'm about ready to go back to Walgreens for my regular pharmacy services

I went here for a minute clinic because I felt I had a UTI. The doctor told me she was full but could squeeze me in. She did. I did end up having one and she helped me feel better faster. She was sweet and very kind through everything.

If you decide to call the pharmacy, good luck getting through. I’m constantly on hold and even was on hold for the entire 30 minute drive it took me to get to the cvs. By the time I arrived, it seemed like there was no reason they couldn’t answer the phone. It wasn’t busy at all. Now when I walk in to pick up my prescription, I notice the phone ringing off the hook and not a single employee even bothering to pick it up. It literally confuses me. If you’re just messing around with the computer, what’s so difficult about picking up the phone and taking a quick call? I don’t think the staff understands anything about multi tasking and certainly has learned to tune out the ringer that is constantly going off. I definitely need to find a different cvs near my house. This one should be convenient as it’s right down the road, but you’ll never get a hold of them.

The pharmacy is Very understaffed and SUPER RUDE employees. They won’t take the time to bother with anything extra to help customers and are completely annoyed if you ask. Do yourself a favor and go down the street to Walgreens!

Wendy in the pharmacy was very helpful in attempting to get my blood pressure medicine refilled.

Two years ago this place rocked, quick, quality pharmacy service. Today they struggle and presently are underwater figuratively. They cant navigate insurance companies and make everything into a 30 minute inquiry before they are ready to even start filling your Rx. Then they take hours to fill it. Maybe it's hard to get people to work. Don't know what changed but I would steer away from this location if you can.

The only reason this CVS gets two stars is because not everyone works in the pharmacy. Horrible experience!

Do not use this pharmacy if you’re in any hurry whatsoever. Employees are rude and they will lie to you and tell you that your your prescription is almost ready when they haven’t even began to fill it yet – this after the prescription had been called in four hours earlier. Also, when you call it is not unusual be left on hold for 25 minutes – yes I purposefully wanted to see how long it would take and gave up after 25 minutes!

They easily transferred my script from one store to another. I don’t get this easy service with their competitor-Ever. Thank You!

Pharmacist Wendy is very rude and dismissive. She acts as if she is a physician and has delusions of grandeur.

Horrible. Go somewhere else! Showed up at 4: 45PM they close at 5: 30. It says online walk ins welcome. They turned me away and I need antibiotics. The nurse is more worried about her personal schedule than her customers health.

Very horrible experience at this location. I shopped at this store the last week in March 2019 to make a few purchases after work. I am a professional dark brown
skin American and always neatly dressed. I could not understand why I was followed around the store by a very poorly dressed white male maybe late 30's to 40's about 6'1 height 230 pounds + (give or take) wearing a light lime green colored shirt (that was barely tucked in) with black pants and a row of keys clipped to his pants. I later found out that this guy could have been the evening store manager. He made a few trips from the key coded door located at the side of the store and followed me around the store with a suspicious look on his face and when. I walked towards him to assure him that I am inside of the store shopping to get items but I noticed that and walked back to the storage area.

**CVS can you please educate your staff how to treat customers and not profile idividuals. I will be more than happy to review the security video cam with CVS to prove that there was absolutly no reason to profile me.