CVS, Creve Coeur MO

The story of what I have experienced is very similar to the story of arresting two African American men at Starbucks for "trespassing". The only exceptions are that I have a Middle Eastern background and I have not been arrested, instead, I’ve been denied filling my prescription medication by the pharmacist name Kelsey and have been asked to leave “Her drug store” on the evening of February 19th, 2019. As a TA I try not to be biased when it comes to rating, but I would really rate them one star. I have deducted four stars. One for unprofessionalism. One for lack of the pharmacist’s knowledge of drugs and dosage. One for profiling the patients and one for store cleanness.

Brutal! Waited for 30 mins after the tech said it would be ready in 5 min. After 30 mins I checked and she was like. Omg. It’s been ready and I forgot to call you. Didn’t even apologize. Then! She rang it up without my insurance and I had to wait another 20 mins for the correct price. On a z pack and inhaler. Oh. Heres the kicker. The computer would not recognize the inhaler and she had to call. I said charge me full price I left, sick and tired. Literally. CVS. IF YOU REALLY CARE ABOUT YOUR CUSTOMERS TAKE A MINUTE TO REVIEW MY CASE.

I'm always greeted with a hello and warm smile. The store is always fully stocked and clean. The employees are always eager to assist you if needed.
Great job Management, keep up the excellent work!

Pharmaceutical techs vary from Ms. Mumbles or Mr. Motor Mouth. When did giving the customer the courtesy of being spoken to slowly and clearly become unnecessary? ? When did it become a burden? Who put these people in the position of speaking to customers? Eveytime I ask if scripts are due during an out of town period, the answer always is yes. But, you are never correct. NEVER! Worse, the insane phone reminders/texts for the scripts you originally claimed weren't due while I'm away from home/out of the country can't be answered. You just keep sending me more. Contempt of your customers is daily fare@ CVS. You have competition, you should train your employees not to give your competition more customers. Look into that!

This pharmacy has messed up my prescriptions more times than I can count and has the slowest drive thru times of any pharmacy! Can’t wait to relocate to a new CVS.