Jay Wolfe Acura, Kansas City MO

STAY AWAY! DISHONEST, BED ETHICS, WILL CHEAT AND TRICK YOU! In my case, after the purchase price was negotiated and confirmed 3 times; twice on text messages (that I still have copies of) and once on the sale worksheet (that they still have a copy but refused to give me a copy), at the end, without my knowledge, the final selling price was increased by $500 on the final purchase order and the contract which I neglected to closely review and tricked into signing. At one point, the dealership admitted that the price on the contract was wrong and agreed to refund the different plus taxes (I have a copy of the check request that was written up but never processed). However, the refund was never issued because the sale manager, Blair Redmond, decided that the contract I was tricked into signing was final and they owed me nothing.

Bottom line, STAY AWAY FROM JAY WOLFE ACURA IN OVERLAND PARK!

A very close friend of mine told me about a recent experience with the service department, where they tried to call him to tell him his wheel bolt was too tight and if anything broke while they were servicing his car for a SAFETY RECALL he would be liable. I've owned a few luxury cars and never have I ever heard of this. I would not recommend this place to anyone and will be telling others to steer clear of this place.

Absolutely wonderful experience purchasing my Acura at Jay Wolfe. Made an appointment to check out the car, was met at the door by Xavier Brown who was amazing. He worked with me on my trade in and I was driving away in my new car in under 2 hours! Trevor in financing made the whole process a breeze. Highly recommend making Jay Wolfe (and Xavier and the entire staff) your first stop when car shopping!

Friendly and knowledgable staff! I was pleased with their expertise and explaining what they were doing and what I can expect from the system check. Dylan greeted me and got right to work and the manager took my car for drive and immediately got to work on the system. Thank you! I look forward to coming back to your location for service!

James C.was awesome made our buying experience quick, easy and the price was competitive. Thanks will do business again.

Waited 3 hrs for finance to complete my purchase. Unacceptable. Wasted my time but GM didnt seem to care as long they sold there car. Sales team was great though. Thanks Norm.

Very good service, explained the delay in service, completed service, and explained about replacing brakes next visit. Very thorough with information.

About 2.5 years ago I was shopping for a used Honda/Acura. Having a 2000 Honda Civic (a tank) I had to stick with a Honda or Acura. I searched and searched and SEARCHED for a car for months. I so badly wanted an Acura.but being a 22 year old college student, I didn't think I would be able to find a used, low milage Acura in my budget. Well, one day I did find the exact car I was wanting, a 2009 TSX w/ tech & only 49,000 miles, a true cherry! Let me just tell ya, buying from Jay Wolfe Acura has been amazing and I always recommend that my friends and family check them out when they are in need of a car. Norm Dean was my salesman, and he has been awesome! Periodically, he will check in to see how my car is doing and if I need anything at all! He is just so great. Today is actually my birthday and they called to tell me happy birthday! It's the little things like that that make this dealership great and their customer service outstanding. I highly recommend them! I hope my TSX will last me for years to come, but when I am in need of a car again, they will be the first place I check out! Thank you Norm & Jay Wolfe Acura!

I worked with the car sales legend JIMMY CARPENTER on a new Acura recently. This guy is legit and the Jay Wolfe team will go above and beyond to keep you happy in your car purchase from search to sale. Seriously one of the best. Thanks!

Jay Wolfe Acura is always amazing they have the best service department I have ever seen and the people are always friendly and super helpful. They go above and beyond and every respect. I honestly think that their service department makes me want to only buy my cars there.

Went 3 times just to have the anti theft on the radio reset. Each time the staff became more rude. There were a sekect few who were very helpful, but i feel like i was being judged or looked down on because of the clothes I wore. As long as you're in dockers and not dickies, you should be fine.

All I can say no pressure, great deals, amazing service department and a very nice lounge to use while you wait for your car!

Treated with respect the moment I walked in the dealership. I love my new Acura and the service has been outstanding so far

They are willing to go out their way to earn your business. Haggle them hard because their prices are high.

I would recommend jay Wolfe Acura to everyone I know! Chuck Hanson was my sales consultant! He made my car buying experience stress free, and was amazing to work with! Jeff and Josh in financing worked very hard, and pulled together a deal better then I could have imagined! It was the easiest car buying experience I have ever had! There was no pressure! They made sure I got the best deal, and best car!

Gretchen Jammiggeh and Jim Carpenter were a pleasure to do business with during my purchase of an MDX with Adv.and Ent. Gretchen was great at showing me the new features, functionality, and overall operation of the SUV. Jim was great at getting me the best price for my trade and the MDX. I've bought and traded a lot vehicles over the last 27 years, so I knew I got a great deal here. I'd highly recommend anyone looking for an Acura or pre-owned to shop here.

This is for the Parts Department. I was in on a Saturday. Although they only had one parts person on duty, he worked hard and was very courteous.

I recommend having a backup person available to answer the phone and pull stock to avoid people waiting on line.

Very disappointed in the process.took me 3 calls to schedule and then try to reschedule an appointment, i finally just cancelled.it was much easier when you could just talk to an advisor.

Very comfortable experience. Very friendly staff, great support, and attentive. Attention to detail is impeccable.

Very good service. Low pressure service advisor. I choose to perform the simple maintenance on my own. I will continue to use the dealership for services such as transmission flushes in order eliminate controversy around any potential transmission failures.