Walmart Auto Care Centers, Maplewood MO

I've waited for 5 hours to change 2 tires. And there was only 1 car in front of my line. If you have a chance to go to another place, better do.

I want to say this as clearly as I know how, in no uncertain terms: NEVER COME HERE FOR ANYTHING EVER. This auto center has the worst service I have ever experienced in any context anywhere ever in my life. I went in for 2 new tires (replacing the front ones). The guy quoted me a price and said it would be a couple hours. I returned a couple hours later and discovered that he had only replaced one, and left the second badly worn tire on (a huge hazard). When I complained, I had to wait another 20-30 minutes to get someone’s attention, who agreed to put the second tire on. He told me that if I wanted both tires replaced, I should have said so (which I did). When it was done, my car sat outside for 20-30 more minutes before anyone thought to let me know that it was finished. The entire experience was permeated by rude service, aloofness, laziness, apathy, 0 regard for customer service, and a complete and utter lack of expertise and knowledge (who replaces only one tire when both are worn!?). I will never be back here, and neither should you. Take it from all of us who have left bad reviews here - save yourself the headache and just go somewhere else.

Takes hours to have anything done, even simple quick jobs which take 15 minutes anywhere else.

TERRIBLE SERVICE. THIS PLACE SUCKS, DO NOT COME HERE.

Decided that in spite of the terrible reviews, I’d take a chance with this location because it was the nearest to me. Boy, I made a terrible mistake. It wasn’t particularly busy. I brought a rim in and just needed a new tire put on it. After waiting over an hour, I inquired about my tire and was told they were working on it. It wasn’t finished until after I’d been waiting for 3 hours and countless customers after me had already been assisted. It’d save you time and frustration seeking service elsewhere.

This place is a mad house! They have cars lined up with seemingly no system in place to get people in and out. Random cars are occasionally helped and the rest are completely ignored. I was prepared to take a ticket and kill some time walking around walmart, but I waited over 20 minutes and no one ever helped me or took my service order. I tried waiting in my car in the unmoving line, going to the service desk, waiting at the podium and nothing. Whenever I flagged someone down and asked for help, they seemed extremely annoyed and told me they weren't the one that could help me. I drove down the road and was helped immediately and with a smile. Do not go to this walmart!

The level of incompetence here is baffling. 90 minute wait for my work not to be done! I ordered tires online, they arrived to the store, and I dropped my car off for install. I asked if they needed my order confirmation but I was told they would look it up and I'd be good to go in about a hour. Great! I headed across the street to eat while my 4 tires were being put on.or so I thought. When I came back 90 minutes later, my car was sitting in the garage.thinking it might be done, I checked in with the front desk where they said to me, "did you have an order here already? Because they weren't sure if you did. " - WHY DID NOBODY CALL ME RATHER THAN HAVE ME WAIT 90 MINUTES FOR NOTHING!? !? ! - "We can have it done in 45 minutes" - yeah, right, not buying that lie again.

Save yourself some time (and sanity), and do not visit this location. I needed my car battery changed, and I ended up waiting over two hours. This is the least happiest place in the world- angry customers and tired associates that could not hate their jobs more.

I wish there was an option to have no stars but because this place certainly deserves no stars. As we came into the parking lot there were 3 cars ahead of us they told us to park in the aisle of the line. They said it would be 2 hours and 30 minutes of a wait. We decided to wait it. We come back 2 hours and 30 minutes later. THEY SAY ITS GOING TO BE ANOTHER HOUR AND 30 MINUTES AND OUR CAR HASNT MOVED FROM BEING IN THE MIDDLE OF THE ROW NOT EVEN IN A PARKING SPOT. There are cars that were not ahead of us. Completely disappointed and mad. Just came for a simple 15 minute oil change that turns out taking my entire day.

Terrible! Lord i waited for 2 hours and still didnt get my oil changed! I told them to pull my car out at that point because i had to go not to my surprise they didnt put my hood down ahhh i told the men in there are you kidding me you ahould probabaly look and make sure peoples hoods are down or you could be in for a big lawsuit! Never again will i go here EVER

I showed up at 8 am when they opened (I was 3rd in line) for an oil change and to have my tires rotated and balanced. It took them more than 2 hours to complete this basic maintenance.
This is unacceptable!