Helena Ford Lincoln

DO NOT LET THEM WORK ON YOUR VEHICLE. (Details Below)

Took my car in for a simple recall and ended up with a destroyed engine and thousands of dollars in repairs out of my own pocket. Complete details are in the Linked Image.

None of these repairs were covered by warranty because they insist I must have messed with the crank pulley because I have an aftermarket intake + intercooler installed. Neither of those parts require any touching of that system.

February 2018
- Headgasket Recall
- Helena Motors installs new headgasket + new heads.
- Requires disassembling the crank pulley

August 2018 - March 2019
- Bad Idle, No Power, Stalling at lights
- Caused by Helena Motors incorrectly doing my Headgasket Recall.
- Helena Motors puts 100 miles on car, can't figure out issue.
- Resulted in destroyed engine (below)

- Destroyed Engine (piston hit valve)
- Happened under Helena Motors care while they had my car trying to diagnose issues.
- Caused by Helena Motors using incorrect parts on crank pulley during Headgasket Recall
- They claim my fault, I was required to pay $1000 to get the engine covered.

- Detached clutch cable
- Towed back to Helena Motors
- Caused and fixed by Helena Motors.

- Turn over no start
- Towed back to Helena Motors
- Caused and "fixed" by Helena Motors
- Paid out $950 for new ECU as part of the "fix"

- Exhaust Leak (at this point I go to Chevy)
- I take car to a reccommended guy at Chevy
- He discovers Helena Motors re-used gaskets on new engine.

- Re-used gaskets (from old engine)
- Discovered by Chevy Dealer
- Paid out of pocket to have fixed by Chevy

- Destroyed (melted) Catalytic Converter
- Likely happened when engine was destroyed
- Paid out of pocket to have fixed by Chevy

- Turn over no start
- Paid $705 out of pocket to have towed to Missoula Ford.
- Missoula Ford says Helena Motors completely wired the car wrong. Says I should never have paid for a new ECU. Half the electricals not functioning correctly.
- Missoula Ford is currently fixing the issue.

Zack from the service department was amazing. He helped me through a very stressful situation and I’m really grateful. Helena Motors I’ll be doing business with you exclusively from now on. Best in Helena.

Outstanding. My wipers were fixed, free of charge. Great customer service. I will recommend to everyone.

Car dealership Ford other makes people are nice and friendly if you want to buy cars and expensive parts

I have been happy with the work most of the time. My biggest complaint is if they say your oil change will take 1 hour.it's not ready for at least 3 hours. Their estimates for how long things will take have been hours off for me everytime (I've tried morning, afternoon and eveningish times) They also seem a little disorganized from time to time. Saying my car needs something then going back on it. Usually relating to recalls.

Fixed my friends car after I went in with her to get her transmission fixed. They were understanding of her dilemma. She doesn't know a lot about cars so she came to me for help.