Avalon Towers / 10 West Apartments, Long Beach NY

It seems that something is always breaking in the building, from the Garage Door that took 2 Weeks to fix, or the Hot Water, or a water Pipe that they needed to shut off the water for an entire afternoon, The night lights at the Pool have been broken since last year

However Avalon Towers has been sold to an Organization known as 10 West, and as soon as the new owners took over things have gone Downhill and fast. The new people are unfortunately unqualified, and inept at whatever they seem to do.
Every single month i find something wrong with my rent bill, and over charges.
The maintenance has become very slow as the maintenance crew is under staffed.
I live by myself in a One Bedroom apartment that is very nice, but I must rely on the maintenance department for helping me, but it has become a hassle. The front office won’t allow you to even enter the office because of the virus and I do not receive the service required.
The amenities are all gone but the high charges remain.
So I am very disappointed and not satisfied here as I was before they were sold.

Nice appearance but grossly understaffed. No relief for the front desk when they go on break so it's often unoccupied (potentially unsafe) and there is just one handyman/porter for the entire building. Residents often realize this after they move in which is likely why the building is so transient.

I recently moved to AVALON TOWERS after living in a beautiful home for 30 years. My first experience in apartment living was meeting Karen, who is the daytime concierge. She has been nothing but sweet and kind and helpful and so conscientious to me and the community we live in. She is always there to open a door, help me with my packages, find my missing deliveries. I could not ask for a better concierge. I also have had such a wonderful experience dealing with Andy, the maintenance guy. My first month in Avalon Towers I had numerous things that needed repairs and Andy was always Johnny on the spot. He is always smiling, friendly and courteous. I appreciate that they have made me feel very at home in my new residence. They totally deserve 5 STARS.

Great maintenance and concierge staff. Recently had a service request to re-glaze a shower pan. The work was done professionally and timely. One of the crew, Andy, oversaw the work and even came back in the evening to finish up.
Unfortunately, I can’t give five stars due to a persistent elevator issue. I hope management can step up and resolve!

Avalon Towers in Long Beach is like living in Paradise. To wake up to the Ocean and the beach everyday is a blessing. The staff at Avalon Towers are fantastic they are some of the nicest people you will ever meet. By far the best building in Long Beach NY!

Great place to live. We were here for several years and left for two. Couldn't wait to get back. Long Beach is a great city and the Avalon is the place a fantastic place to live. Great amenities - pool, gym, coffee in the lobby, beautiful views, lots of activities, and easy access. Perhaps the best at the Avalon is the team - Michelle, Karen, Maurice, Jose and Andy are always there to help, take care of things quickly, and have a smile on their faces.

Many thanks to Karen, Andy, Jose, and to all of the Avalon Towers team, as they truly are the most courteous, professional and accommodating staff. I have been at Avalon Towers for several years and have come to rely on Karen, Andy and Jose for a host of service and maintenance issues, for which they always exceed my expectations. Between their expediency and professionalism with addressing issues, and their outstanding customer care, they truly are one of the finest aspects of residing at Avalon Towers!

Thank you Andy for being available to fix things quickly and with a smile on your face. You are the greatest

This is paradise. The apartment is beautiful, I wake up to the ocean every morning. I thank my luck stars that I got this apartment, I am living the dream.

Avalon Towers is the most wonderful place to live. The staff here is outstanding. We have lived here for 15 years, and can’t say enough good things about the people who work here. The maintenance department is incredible! When there is a problem and you contact them, they respond almost instantly, and within a few hours the problem is fixed. Thank you Andy, Maurice and Jose. You are one of the main reasons why we love living here so much!
We must also thank Karen, the front desk Concierge for her warmth and professionalism.
She is fantastic!

We love it here. Great gym, great pool deck, great location. Steps from the beach. The maintenance team is the best. Kevin, Jose, and Andy are super nice guys. They are always willing to help and do a phenomenal job. Concierge team is amazing and helpful as well. They always greet you with a smile.

Just moved in less than 2 weeks ago. The premises are kept immaculate and the staff is extraordinary. My apartment looked brand new when I moved in and the ocean view is spectacular. It feels like home already!

I recently moved in and I love it here. The maintenance staff is always ready and willing to help out. I put in a work order and In no time things are repaired. The staff at the front desk is friendly and very helpful at all times. The front office is always available to answer any questions. I really give more than five stars.

Today I had a plumbing emergency in my apartment and I submitted a request for service. I was so pleased with the service provided by Jose Morales on the maintenance team. Jose addressed the problem and said he would come back to install a new part if the problem persisted. I have never lived in an apartment before, and it is so reassuring to know that if I encounter any problem, the maintenance team is reliable and helpful. Thanks so much, Jose!

We have the finest Concierge in the business. Karen Madden is part of the fabric of this community. She is warm, caring and takes great care of us.

My family and I absolutely love living here. Everyone that works here is very friendly and caring. Karen is a doll, she is so helpful and genuinely concerned. Today, for Valentine's day, Toni set up a yogurt station with all sorts of toppings. It was so nice and thoughtful. Everyone here really goes above and beyond!

Karen Madden is the head Concierge here at Avalon Towers. She is more than competent; she is also warm, sincere, and utterly genuine. She goes the extra distance, and clearly, this her nature. As such, she is greatly valued by us and our fellow tenants alike.

If I continue with my superlatives I'll blow my credibility so I'll end here.

Smiles,
Gary and Joanne

The maintenance crew at Avalon is the best (Andy, Kevin, Jose, et al) They are prompt, efficient and take care of all our needs. Could not ask for a better staff

Beautiful and so well organized place, gorgeous ocean view. Apartment itself is so convenient and love the people here. Thanks to Tayfun for the great management and Kevin, Jose and Andy for the fast and quick maintenance. Also concierge and security unbelievably helpful and professional, l am so glad to live here.