BJ's Wholesale Club, Bronx NY

Went shopping for half an hour to wait 1 hour on line just to check out the lines at this location are ridiculous

When I went to this location I had searched the entire parking lot for a shopping cart because no one had taken the time to refill the carts area. A kind employee who had watched me then told me to ask in the back for a cart and that someone would help me. Once in the back I found the manager on duty named Marissa and asked if someone can help me find a shopping cart and that the kind employee from earlier told me there should be extras here. Marissa then processed to bad mouth me in front of everyone in the back saying that I shouldn’t be here asking for a cart. I let her know that the carts pick up areas were all empty, that I had search the whole parking lot for a stray cart, and that I was told by an employee to ask at the back. Marissa did not care and continued to insult me and told me that if I wanted a cart I would have to go outside and find one on the street outside of the bjs area and parking lot. I went back to the front where the kind employee from earlier apologized for the situation and let me know that Marissa treats everyone like that. A manager should not be treating anyone in that manner especially if the issue is caused by lack of maintenance under their watch. As a manager she should have help me as a customer and not have turned me away so rudely. Because of her refusal to assist me I was only able to buy two items because that was all I can carry. I am reporting this so that things like aren’t a issue in the first place