Community Healthcare Network- Lower East Side / Catherine M. Abate, New York NY

I have had nothing but a good experience at CHN LES. I previously saw Dr Hang who was great and took all of my issues/complaints seriously. When he left, I was transferred to Dr Hollander who also has been wonderful. She listens to my needs and makes sure that I get the medicine, supplements or referrals that I need. She is also very responsive to private messages on the portal which is nice. I had several conversations with the nutritionist who was also very kind and helpful. I am very happy with my treatment here.

This place billed my insurance for services I did not receive. I reported this to insurance. Don't come here if getting medical attention is your goal. This place is fully staffed with the incompetent who have little value in a persons time. I saw a dentist here with my health plan a month ago yet there was no clue about my insurance when I came in today for follow-up cleaning. Arrived 20 min early also but this wasn't enough time for the staff to have insurance info for my appointment. Is this confirmed before the date of appointment? Apparently not. From 11: 15 am to 12: 30pm, I am still waiting and have paid $12 in meter parking at moment. Still waiting for dentist. With the star rating here, I doubt the administration will care about this review or do anything about it but, I hope this diverts others from wasting their time.

They will not pick up the phone put you on hold for over 30 minutes finally I just hung up apparently they don't need our business

I checked in at 1pm and waited 75 minutes for my 1pm vaccine appointment. 8-10 people came after me and sailed right through. I finally went up to the window to ask what the issue was and the receptionist said that the RN who normally administers the vaccine leaves at 1pm. Questions: 1) Why would you schedule me for this appointment time if the nurse has already departed? 2) why wasn’t this communicated between staff members? 3) why am I alone in the lobby where half a dozen staff members are walking around, nobody asking about what’s happening with “this guy”? 4) why is an RN leaving the office at 1pm? Obviously people like me need assistance after 1pm.

DO NOT GO HERE FOR GYN SERVICES! These are nurse practitioners, not doctors. I’ve been going here for years and I saw Alexandria yesterday and she did a routine check that I’ve had many times before but she ended up scrapping me with the instrument she was using after I told her it hurts and she continued to do it. I walked in there with a minor irritation complaint and now I’m in pain. This nurse practitioner caused me injury with her roughness and disregard for me telling her I was in pain. If you do go here, pick any other nurse practitioner to be seen by. I will never go here again because of the harm Alexandria caused to my body.

Update: I went to a real GYN doctor somewhere else and she told me that it is going to take a minimum of two weeks for my body to heal from the tears Alexandria caused inside my body from scraping the inside of my body with a speculum because she put the instrument in too quickly and roughly. I have to go through TWO WEEKS minimum of pain from this nurse practitioner messing up a basic exam and causing injury to my body.

I had a physical on Monday, April 22nd with Nurse Practitioner Amy Roberts. I came in with a very basic well ness form from the state to be signed by a doctor. I completed my standard physical and even full blood work and Amy Roberts sent me home, assuring me that my paper will be signed in a couple of days and she would give me a call. A couple of days had gone by and I ended up calling the clinic to see the progress of the signature on my very basic physical form. The clinic told me that there was no signature and they would call me back with further progress, on Thursday, April 25th. I don’t get a call from the clinic about my form being completed until Wednesday, May 1st. The clinic called 2 times on Wednesday, May 1st and 2 times and Thursday, May 2nd, all times I was at work and each time I answered I said please stop calling because I’m at work and please leave a note on my file that I will come pick up at earliest convenience. The receptionist informed me she would leave a note in my file so I would receive no more calls and I could pick up my paper at my convenience. Friday, May 3rd I get a fifth call from the clinic saying my paper is now not ready to be picked up because Amy Roberts wants to do more blood tests. Again this is a very basic wellness form. I requested to talk to Amy Roberts for this was very surprising to me and annoying for I am being bothering in the middle of my work day and given the run around. It is now Wednesday, May 8th at 1: 20pm and I am at the clinic waiting on them to rectify a copy of my form with a doctors signature on it. This has been the most inconvenient experience. Amy Roberts your job isn’t to make people lives harder. Shame on you.

I am constantly having terrible experience with this clinic. The staff are incapable of doing their job. I had scheduled in my 3 month check up with my doc month before and got informed 2 days out that he wont be in that day. To then be told I wont be able to see him for another 2 weeks. I made that appointment but had to change it again due to work commitments and then turn up for the appointment to be told I dont have appointment booked in. I dont understand how hard it is to book a patient in? Is this something the staff need to be re trained? After demanding to see a doctor asap they were unable to help me out. So i will be going to another doctor moving forward.

Wait time to literally get blood test is a joke. I am on average there for 1.5 hours. Appalling! What service is that?

Staff are unprofessional and terrible at their service. This needs to change.

Literally one of the best clinics I know in the entire NYC area. I have been coming here for years as well as other family members. I can say like any other practice they might have their off days but when it comes down to REAL emergencies the staff & doctors are more than prepared! They called the ambulance for me immediately, were ready to perform the necessary procedures to treat me with a code blue (scenario) & for ANY problem I have whether birth control related or a simple cold, they’re always willing to help the patient out. I wouldn’t change doctors not even if they paid me. I’m staying right here.
Perfect for anyone and everyone/ 0 discrimination and judge-free zone.

Okay, service honestly like most nurse then the doctors but what I hate the most of this place is calling time ends an hour before they even close. I tried calling 10 minutes ago and the call just drops.

I attended this community healthcare network for my nexplanon birthcontrol, and I loved it! The workers are very helpful, kind and fast. I absolutely loved my healthcare worker Janay White, she was amazing help! She made me feel super comfortable and welcomed. She answered all of my questions and was super positive! This place deserves my 5-stars.

Doctors and nurses are very good.the staff running the place are terrible. Their waiting room is about the size of a small kindergarden classroom and chairs are set up that way except typically they schedule 50 or so patients and jam them into this space for hours waiting. This is just sloppy management, who all seem to have ample space and offices of their own. Overall though the doctors here are excellent, I've always gotten excellent care once you finally see them.which can take hours. Though their dentists are awful and work in 30 min appt which is not enough time to do one filling and will attempt to get 4-5 done in a rush w sloppy work. There's a better dentist right across the street. I only use this place because it's a block away from me and if you catch them at slow hours it's tolerable and actual medical care is competent.

I have such a terrible experience every single
time I come here. There is absolutely no point in making an appointment at this place because you’ll literally still be there three hours after your scheduled appointment time. I had a 10: 30am appointment and didn’t leave till 1: 30pm and all I needed was to get my blood drawn.

It’ll be your lucky day if you call and they answer the phone on the second or third try.

Like a previous reviewer said, I’ve been trying to get a physical form filled out for weeks now and they’ve kept delaying it, having me get vaccines i didn’t need and giving me the run around. They have no consideration for people’s time.

Are the staff here unaware of how unprofessional and terrible their service is?
They take their time as if people don’t have other things to do, it’s ridiculous.

I used to come here as a kid and loved it but it’s definitely changed for the worse.
I’ll be changing my primary care physician immediately.

Always exceptional service, staff is kind and considerate. Do a great job of following up especially when it comes to referrals!

If I could give 0 stars I would. The staff are friendly, but the scheduling needs major improvement. On 2 separate occasions, I had appointments and the first time had to wait 45 minutes before being brought back, and the second time I had to wait >75 minutes. Whatever you do, go somewhere else for dental exams.

I Love the Community HealthCare Network *CABS". My favorite locations are the East Village and Willamsburg. However, both locations need to update/computerize their "checkin"for appointments. The wait time for checkin is horrific! Most Doctors are kind, caring an attentive. Unfortunately, I met two "God Syndromes". I immediately changed to another Doctor. Also, I must say I never meant kinder Nurses and Staff! Most locations have Dental Services. All in All it is a Good, Clean place to go for Care.

The doctors and nurses are very friendly, helpful and lightens me up everytime I go here. The people in the front desk are sometimes good and sometimes bad but the times I have been here everyone has been nice to me. Because of so many people going here, wait times can be long but setting a time for the evening at 5 or 6 can lower that wait time by a lot.

2.6 obviously someones been editing the psychs are psyche butchers run away before they encourage you to do things you'll regret I also estimate that the resident psychatrist has the highest recidivism rate among patients with crimimal histories I've been jail free for 15years n haven't had to concieve not just going back to jail but prison she's a quack who detoxes you from what was effective and puts u on cold medicine for anxiety Daddy obviously bought her degrees on the cheapn to add The psych is discrimitory against nonelitist whites n probably everyone in a lower tax bracket you'll wish you saw a witch doctor

Called to make an appointment I change my address I tried to give the lady my address she was talking to me in rude tone I told her there’s no need to yell and she hung up on me what is the point of having a clinic to help people if the people you hired don’t want to do their job or don’t feel the need to be Sarah I will go to another cleaning I don’t want to be going down there no more I would not encourage anyone to go there they are rude

I was just hung up on 4x while trying to reschedule an appointment for my disabled mother. When this place opened they were awesome, now you'll be placed on hold and they will pick up and drop the receiver on you. Just like that. I would normally be surprised for a health clinic to act this way, but it's become the norm here. I expect to have to call 3-4x when I'm scheduling her for this place. Shame on you guys for literally hanging up on a patient, let alone 4x. Why even pick up the line if you're not ready for the call? What is this action even for? I recorded the last hang-up because I'm just so astonished this is how a health facility conducts itself.

If I died and went to hell it would take me about 14 minutes to realize that I was not at the community healthcare center on Essex Street. This is a poorly run facility, with unknowledgeable staff, who just really don't care about the patients. I was told that unless I could assure the nurse that I would remain a patient she WOULD NOT send my life saving prescription to any pharmacy. I sat in their office for about three hours and saw everyone except a Dr. I even saw the custodian. My next apt was at 8: 20 am but was never called until around 9am. The medical staff (if that's what you call them again refused my request to see a DR.and again began running all these unnecessary tests to pad their bill. This place is unprofessional and discriminatory. DO NOT GO HERE!