Department Motor Vehicles / New York State DMV - Albany

If I could give a 0/5 I would. Rude and utterly unhelpful in answering any questions I had for them.

I waited for over 2 hours for service, they have litteraly 18 service boots and only 6 is active, this service is extremely poor

It is the most horrible service. They don't come to the phone for 20 minutes. I am so fed up with the N. Y. State DMV. I never received my title to my car. I don't think it is fair to pay $20 for a duplicate Copy of the Title of my vehicle when I did not get it in the first place. They don't have any options online for drivers that DID not receive the Title by mail. It is very poorly presented and not accommodating. I already paid for the Title and it is only fair to get a copy for free. Ugh!

Dear DMV Organizational Management,
Thank you for creating the most disorganized, time wasting, obnoxious system in all of NYS. I’ve been here twice because I was misinformed by your staff, then I got sent to the “wrong line” by another crackerjack staff member. Now at a total of 4 hours of my time. Still counting. You couldn’t have created a worse system if you tried.
That’s talent.

Went to this motor vehicle yesterday was there for 4 hours just to put a car on the road, this motor vehicle is closer to my house than other dmv's, I have been to the one in Troy and Cliftonpark and both of them are so much faster doing there job, that it is quicker for me to take an extra hour drive to and from my house than it is to go to albany dmv,

Experience with the DMV itself was fine however they sent my NY license to my father's house in TX. How this happened is beyond me due to the fact I specifically gave the girl an address to send it to, which was the address on the card itself in NY, NOT TX.

Awful experience, words can not describe this place.was talked down to like I was a criminal! On top of it they never gave me plates for a snowmobile I registered there and I tried to call to rectify it and was advised that I had to file for lost plates to get new ones. Had to cancel my trip to Olde Forge because of this and now I will NEVER go back to this state, horrible nasty people.period.

The worst. If I could give it negative stars I would. I will never go to Albany again. I will stick with Troy DMV. What I needed to do today took me over 2 hours and got nothing accomplished. Brought the same thing over to Troy and was in and out in under 20 mins.

Terribly Slow service and understaffed. I called customer services on the phone, and they told me to wait for them and that they will call me back at my number. I waited and no one called, so I called them again at 2: 00 pm. Then they told me the office is closed and if I want to reach them, I can contact them during their working hours from 8: 00 am to 4: 00 pm.

It’s really sucks to spend all day trying to do small transactions when there are bunch of employees behind the counter just chatting with each other when they get paid the my money and they have attitude.it is really bad

I have never had a bad experience here. Yes at times it's crowded, but a lot of These folks wait until the last minute, so plan ahead.

I made an appt.went to S. Pearl St. Albany location (which is the only Albany location on the website). Gave the teller my form due the next day, he said I was at the wrong office and will mail it to the Swan St. Albany location (where there is NO parking and I was not aware of this location). Can't get through on the phone or prompts don't meet OTHER needs. ANNOYING. Making appt.online is not working either today.

The prompts on the phone just have you constantly run around in circles, doesnt answer your questions, and does not connect you to anyone.

Nice and quick today, they have personnel at the front to help you. Big improvement over the decades and I have been going to DMV for over 40 yrs.

The whole process was so smooth and painless. I agree with the one reviewer who said if you're prepared and actually read up on what all you need and make a reservation online, the whole thing takes less than half an hour from walking in. Also the staff was really nice and helping. 5 stars for sure.

DMV employees don't deserve even one star. I went to the office today & Door girl who gave me a no ticket & asked me to remove my glasses. I cannot see, I refused to remove she kept fighting to remove. Completely insane then she told in Spanish to another spanish lady to not call my no. Three people were called after me. It just showed me how unhappy she is doing that door keepers job. And she was unhappy to see better people.

They fuc in suck. I have been calling for two days. There is never a customer service rep.available. If you need a answer to a question that is not in there drop box don't waste your time calling them. This is just an example of why people are leaving NYS in high numbers.