Department of Motor Vehicles / New York State DMV - West Haverstraw

Waiting time for motor cycle permit was more than 5 hours and not server the purpose, under staffed and long Queue

The female manager with a shaved head (I was told her name is Tamia not sure if thats true) is very rude, and lacks professionalism. She looks and acts unprofessional.

This place is the same as most government offices it looks like they want you here all day
Of you come here count on at least 2 hours or more of wait time
And the guard as you come in is not helpful at all
He has no issue on giving you the wrong ticket and when you see you got a wrong ticket he is saying just wait a bit longer
I think its time e for the state to privatize more of the DMV services they have already some services you can do at other places but not yet all services

Only one person capable to receive old license plates and he is out on an unspecified break. Really bad management there!

Waited over two hours WITH a reservation. All forms pre filled/ printed and signed. For a licence replacement and upgrade.had to leave for work, empty handed and dissapointed.
Very rude and inept employees grreting you, and a private security guard sticking his nose in goverment funtions.

I would have rated them '0' stars if that was an option. I had a reservation at 1: 30pm. They didn't see me until 3pm. I had all of my paperwork so I get to the counter, they take the paperwork and I go to pay; however, she tells me I need to wait again to be "processed". What the hell? Going on two hours and still not processed.

This DMV inspires you to read a book or to start writing one, while you wait in line for over two hours to renew your license. Don’t waste your time here. If possible avoid this DMV.

Very bad experience. Waited almost three hours to make a non drivers id. Would have to wait another 2-3 hours. I left without it after waiting so long. Sorry but that's a ridiculous madhouse.

Wanted to give 0 stars but cannot. Worst dmv I've been to ever. Wait times too long. 3 hours to register car.

Worst place on this planet. They move so slow, they don't care. Always a 2 hour wait minimum. After that 2 hour wait I was told I wasn't in the system and sent to the back of the line. Normally get denied and have to return the next day. It's just the worst.this place make me want to explode. Go to the express in Nanuet or just any other DMV for you own sanity

I cant believe I'm going to say this, but my trip to this DMV went wonderfully!

Started out very shaky. I had an appt but system was down and they threw me into the line from hell. But very quickly they came up with an alternate plan for us with appt, got us in, and my number was called within 10 minutes, and then I had to sit and wait again, and within 5 minutes they called my number. Got me all taken care of and I was on my way! Total time there.about 35 minutes