Fairfield Inn & Suites by Marriott New York Brooklyn

Lobby clerk was very rude and should not be dealing with other people. His approach to customers is appalling.

Clean, comfortable and courteous but needs a little bit more room and accessibility to take out.

I formally worked for the company and the location I worked at reflected customer care is first priority here! I wish I was over aggravating but the guest service here was useless in terms of helping with anything I called before my stay to extend was put on hold 2 times then told I’d have to do it morning after I checked in not until the day I was planned to check out they granted the extension making the price skyrocket from what I originally knew it would be from the time I booked all together refused to provide bedding change when I arrived even when I said the house men wouldn’t have to change it I would they said no I go in my room did my usual look around their was urine under the seat. Wouldn’t recommend here to anyone even renovation can’t mask the guest service

Booked a room on dayuse.com; thank goodness we only paid $65 because even for a 3 star hotel, I expected at the very least the room would be clean. We found a hair on the toilet and an M & M on the floor between the nightstand and bed. No fridge or microwave. I read on their site it's $10 for a fridge. We paid the $35 for parking, they should consider offering it for a cheap price for guests that are staying 8 hours or less. The AC was on in the room and it was cold. The off button didn't work so instead, I turned the heat on‍️ The elevator was clean and the roof top was clean and provided a good view. Also, there is soda, beer, and snacks for purchase in the lobby. We used a debit card (for those who don't have a credit card, this is good), expect an extra $20 charge which is refundable. I guess it's like a damage deposit.

Showers stay hot, rooms are clean, staff is nice, rooftop has nice view of everything.
My allergies kicked in within minutes after settling into the room, probably the carpets. & I’m not sure if they do room service every morning, or if you have to ask?

My fiancé and I visited Brooklyn, NY for one night. One thing I highly recommend is purchasing parking even though it’s $35 extra each day. There is absolutely no parking found nearby and where the one spot you may find, it’s far from the hotel and in a questionable place. Hotel staff were very friendly and check in was quick and almost touch less due to booking online.

The room is small, but this is expected in the city for the price point we paid which was roughly $115 not including parking. The hotel was very on it about cleanliness and social distancing concerns. We didn’t stay long enough to comment on the local area food wise, but there are multiple places within walking distance and you can order any sort of food via door dash which is what we opted to do due to Covid concerns.

There is a good deal of sound that can be heard such as sirens from outside but we couldn’t hear anyone else in the hotel. Almost felt as if we were there alone even though we did see a few other guests in the hallways. The bodies from outside are inevitable in the city, when you shut the curtain it muffled it some and the A/C worked very well to not only cool but drone out the noise.

I wouldn’t recommend this room for more than two people due to the size. Anymore than that and you will feel like you’re walking on top of one another. The shower was very good and refreshing. There was ample fresh towels so no concern there. This would be a great place to stay for business or if you’re traveling as a couple.

Cockroaches found and eggs, photos at it all, would not recommend to stay and management did nothing to help

Very bad experience.we normally stay at Marriott hotels around the country and have never had a bad experience. This hotel was the exception and we will likely never use the chain again. We stayed there for three nights the customer service was very disappointing. On the third day they never bothered to service our room. Trash can was overflowing, no new towels, no soap no shampoo and the bed was never made. When we called the front desk and asked what happened the time was 4: 15pm. The front desk person told us maid service ends at 4pm we asked why our room wasn’t serviced he had no answer he sent a maid up but by that time we were tired and in no mood to have someone clean the room while still in it. The front desk person told us he would get back to us with reparations for the poor service he never did. In New York City you would expect hotel customer service to be top notch not the case at Fairfield Inn Brooklyn.

Great location! Close to great restaurants, Museum, Barkley Center and shops. Always seems to be improving. Good breakfast included and roof top patio a real treat. Paid parking on site. My first choice in Brooklyn area.

I work for doordash as a delivery driver so I was delivering to one of the customers rooming there but all I can say is that place is beautiful I don't know how the room is itself and how the customer services but beautiful

Got the job done! Breakfast was really good. Parked right around the corner to avoid paying $35 fee on site. Plus i could see my car from my window! Haha. Walking distance to Barclays.

Mediocre at best. Sure rooftop is awesome. Rooms are small. No minifridges unless asked and only a small number available.
I have had constant issues and very few are resolved happily. Most services are ok, but not amazing. The breakfast area is always so full and crowded it is hard to get anything. For such a newer hotel you would think that it would be nicer, and have better customer service.

Air-conditioner was very loud. Manager offered to compensate for for it. We'll see. Parking is $35/day and surrounded by a fence. Room is really nice

Great location for north Brooklyn and the Bushwick Neighborhood. Make a point to stop at the Kings Bear Hall for the giant pretzel

I like Fairfield Inns and I will return but not to this one. I was allowed a late check-out but was harrased until I finally left.

A beautiful, modern hotel! The decor is beautiful and fun, the free breakfast is wonderful, the staff are polite, friendly, and helpful! The only drawback is that the area is not the prettiest, but it is a convenient location, at least. Very much recommended.

Very accommodating staff who helped us to decide on the perfect room for a three night stay with an infant. We needed a tub (as opposed to just a shower) and room for a stroller and pack and play. Very convenient parking for a price. Clean and modern rooms and lobby.

Fairfield Inn and Suites is the hotel to stay at when I go visit my brother and his family. We've been coming to Fairfield for a long time. The staff is friendly and always a great assistance when we need them to hold our luggage before we head back home.

Was real great visiting the Fairfield and everybody was great staff Breakfast a I'll definitely visit again.

This is my go to hotel when I need to stay in Brooklyn. The price is right with a good location. They have a small parking lot but half the time I'm lucky and find street parking. It is a safe & secure place. The rooms are nice with all the amenities you would expect.