FedEx Office Print & Ship Center, New York NY

They didn’t even try to deliver my package they just left a note saying i had to go to this location to pick it up so now i have to risk my life to pick up a package they could’ve buzzed up for

Customer service suck they are rude the supervisor Jevon is disrespectful also they did not want to give my package

On Saturday, May 30th, 2020, I waited over an hour and 45 minutes in a massive line to print out my labels and ship out my packages. Technician closed the store at 2pm due to "corporate office orders". This was my 3rd FedEx location that day. The other 2 locations I went to were listed on their website but have been out of business for over 3 months. Unacceptable.

This the most absurd experience I’ve ever had at any shipping or printing center. All I wanted to do was print some documents and buy some office supplies and I’ve been here well over an hour. There are FOUR guys behind the counter and the same five customers have been waiting/waited on for the last 20 minutes. It took them 10 minutes (of workstation time I was paying for) to put paper in the printer. If I weren’t in need of this stuff this afternoon I would leave.

Dropped off a pre-paid package slip here. Checked the tracking for it 27 days later, and the package is now lost and never left the location.

It was a macbook trade-in to apple.

FALSE ADVERTISING 5 STAR MY @SS
This is the worse FedEx location! So many things went wrong in the transgression of my return that could not even be fulfilled.

First off the location is very unorganized nobody knows anything, they're extremely difficult to get a hold of. My package was stolen, clearly there is no sense of professionalism in this facility, and the manager does absolutely nothing.

Their cover up for my stolen package was that the "slip label" had fallen off. I then get a call from the location asking me for the tracking number to so-call reprint it. My package is nowhere to be found and they continue to say that they will look for it. How about looking for it in the home of one of your employees, because that is precisely the case.

Do not, I repeat, do not drop off anything at this location. It is a waste of your time and money. FedEx, you need to do better in the people that you're hiring. These individuals don't have one but of decency if they steal packages!
Low life people.

Horrible! Rude service, this woman behind the counter tried to charge me an extra $20 for a delivery of emergency medication.like really? They try to overcharge with boxes. If possible try to put everything in the white small boxes if you can fit it. Don't trust those money hungry people. Disgusting.

Worst location, rude and with attitude, specially the guy named T. J. They believe they run the world, they are so guetto, no manners, no respect.

30 min or more wait on line, needed more staff help. Individuals lines needed one for perpay package slips, one line for pick up and one for customers shipping.

Definitely one of the best customer service experiences that I have ever had at a FedEx. Jonathan was extremely helpful and went above and beyond to support us. I would recommend this store to everyone!

These employees pretend you don't exist, and when you are finally helped by someone, they really don't care about helping you. It's the single worst FedEx I've ever had the displeasure of trying - and failing - to use. Just go anywhere else in the city, trust me. Not worth coming here.

Waiting in line for 20 minutes, with one customer ahead of me, one attendant, another one cleaning up, talking back, saying he can't help, that he's not even supposed to be here. No one's adressing us, or helping, but are telling us to take it up with corporate.

I asked the guy to put some tape on the package cuz my one wasnt sticking.he gave me an attitude saying i put too much tape so he just cut it all around.so lazy man.also he asked me whats in my package and i replied phone.i hope my phone fall off the package since he cut all the tape.cuz i will report this man for sure.

I came in after going to another print shop that made it impossible to complete a simple 4 page print. I came and spoke with Jonathan. He listened to what I needed and then over delivered! I was in and out in less than 10 minutes. Thank you Jonathan for your 5 star customer service

On Friday afternoon I decide to print out something and I needed help. I ask worker to help me they just to me go printer follow instructions btw there were like 3 worker and the store was kinda dead like 2 customers lazy as worker

Great customer services and very helpful. Even went out his way to fix my resume before i left this place.

I went to have a photo printed and the man who helped me was so friendly and knowledgeable. I wish I got his name so I could shout him out. He helped me so quickly and printed my picture exactly how I wanted it. I would definitely go back.

Excellent excellent customer service! They all worked together as a team and gave me options that the store has and that's always a plus for me

My personal experience was superb. Inititally, I was a bit doubtful because of the negative reviews i read earlier, but to my surprise, it was the complete opposite. It was about 8: 45 a.m. And there was nit much crowd. Thomas, the rep assisted my thoroughly and had a great personality. Keep up the good work and continue to demonstrate what great customer service is about!

Super slow. Though pleasant, employees are extremely lackadaisical and there are often long lines with painful wait times. And there are no airbills available requiring that each shipment be entered manually by a rep. Service is certainly not EXPRESS.