Genesee Grande Hotel, Syracuse NY

This hotel is OK. Its conveniently located and the staff is friendly. This is listed as a 4-star hotel, but its more accurately a 3-star.

Note: there is a charge for parking in an outdoor lot.

Beautiful suite! Huge! Felt guilty it was just me. Due to COVID-19 nothing was available except the room. Only disappointment was it still cost $10 a day for parking tho.

Excellent location. Great customer service. Clean rooms. Very simple, no frills. Comfy bed and a big TV. Perfect crash pad!

Esra at the front desk was amazing. She was professional, hospitable, and incredibly polite. My wife and I were staying here for a wedding and the wedding was a nightmare, however, Esra was very attentive and was the highlight of our trip. I highly recommend staying here. The service and the rest of the staff were fantastic.

We went for a wedding consultation and it was lovely. Beautifully designed spaces and great service and attention to detail. Rooms are adorable and homey as well.

Food was good, nice atmosphere, I just don’t understand why the waitress takes forever for a glass of water! Or the bill! But overall it’s not bad

While the common areas were nice, our first room smelled like marijuana and the second was rather plain.bed and sheets were not comfortable, and transition strips were missing from bathroom to main room resulting in a small scrape on my wifes foot. Convenient for the wedding we were there for, but probably won't ever stay there again, considering the cost was comparable to larger chains.interactions with staff were mixed, some great some surprising. 2 stars for some good experiences with staff and nice common areas.

Very nice hotel would definitely stay again free WiFi & parking. Nice sized room and bathroom. Make sure to keep your bathroom door closed or you'll hear every sound your hotel room neighbors make. Staff very friendly helpful and professional would absolutely stay again.

Had a group brunch with an ever-increasing number of attendees, and the restaurant staff never complained. They really delivered! Kyle was our server, and was amazing - made sure everyone had fresh coffee, and anything else they needed. We ended up with a group of 15 women who were all impressed with the decor, ambience and food. Prices are on par for the experience $6-$12. Free parking was such a bonus.

We stayed here for 1 night and it was great! The room was very clean and the service provided to us was great!

Troy and the entire front desk crew hospitality is phenomenal. Also, the Baby Grand Piano is in tune! TroyBoyWorld.com

I leave one item behind of sentimental value, and you jerks throw it away. That is unprofessional; if someone leaves behind an item YOU WAIT UNTIL THEY CAN CALL TO RETRIEVE IT. I never want to stay here again, lest you throw out any more things guests leave behind.

This hotel was very clean but unfortunately too hot, not just for us but everyone in our party with different rooms in the same building. Maintenance was called and made several excuses as to why our thermostat wasn't cooling our room. Double rooms are too close for comfort, singles were good. Not sure if I'd pay this kind of money to stay here again honestly.

Only a couple of blocks from Syracuse campus. I had some issues with the wifi, other than that decent room and decor.

Very nice hotel with nice staff. Great location. My only complaint is that there is no in room coffee maker. As a functioning caffeine addict I would have appriciated this!

Dinner at 1060 was great. We went for fathers day and the beer selection combined with the food choices was perfect; steak, chicken, fish. Expect a slightly more upscale dish for Syracuse without too high of a price tag.

Whether you come to Syracuse for business or pleasure, the Genesee Grand Hotel will be sure to accommodate your needs. The rooms were spacious and comfortable, the internet was fast and the food was second to none. Located in the University district, one minute from downtown and close to major highways, the Genesee Grand is a great location for your next Syracuse trip!

First class all the way around. Great food, great service, staff members are extremely pleasant and helpful.

The room's rug was so old that carpet tacks poked our feet. And on the last day the air conditioning broke down. On the plus side staff is friendly and ground floor is lovely.

We really enjoyed our stay. Mike at the front desk was very warm and accommodating. We had little babies and he gave us a room thay would fit our needs. Would definitely stay again.