Goodyear Auto Service, Albany NY

I am first time customer i brought in my 2005 crown Vic in for a oil change and a New York state inspection.they treated me like a king and complimented my car.very clean shop.extremely professional staff.fast service.my vehicle was very well taken care of.thanks Rob for running a great shop! I will be back for future repairs and tires as well. T Scott satisfied customer

At closing time they let us in and helped us with a big problem. Very reliable and kind, they didn’t hesitate to help. We can’t believe there are people left in the world like this and we are so grateful we got home safe. We needed them and they were there.

12/20/19 had a 1 pm appointment for my Heater to get fixed because I’m freezing. I got there and the man at the desk Omar said with all that’s going on there and knowing I was waiting told me the car will be brought into the garage that I’ll have to wait 3-4 hours and that’s with an appointment. Knowing our single digits outside I told him he just lost a client and I left still freezing. He wasn’t pleasant. Not a happy person at all.i would have argued with him but I was on my way to a funeral home to make arrangements for my brother that passed just 12 hours prior.

I had the worst experience here today. The front desk assistant, Omar, was very disrespectful to me. I went in to get a tire replacement and was informed to bring it in early morning and that I would receive my car later in the day. I was recently called that my car will not be done until tomorrow. The guy on the phone was very rude and was not accommodating to my needs. To my knowledge, a simple tire replacement does not take an entire day to get fixed. I was treated very badly at the Goodyear shop. I do not recommend this place for anyone who is looking for a quick fix as they will end up taking a whole day and expect you to come the following day for your car.

They were there when I needed them in a pinch and got me back on the road faster then anyone around!

Excellent service! I blew out a tire first thing in the morning. I called around to several places and the soonest anyone could even start to help me was later in the afternoon. When I walked into this location I was greeted right away and after gathering information about my car and what I needed, they started working right away. My tire size was not available at the shop but they placed the order and had them delivered in an hour and started putting them on my car as soon as they got there. I was back on the road in 2.5 hours after replacing the tires and aligning all 4 wheels. I was informed every step of the way and really appreciated how quick and efficiently I was taken care of. They saved the day and would recommend them to everyone. They provide A+ service!

I got the best service, The guy was helpful. Lost his card, but was in on 10/10 and got one tire and a bought all the warranties. This will be my garage from now on as long as they keep up the awesome customer service and keep my car rolling down the road.

I have been bringing multiple cars there for both tires and mechanical work for a while now. As someone who grew up around cars, I have a pretty good sense of when I am being fed a line of crock and have never had that happen here. I am very pleased with the services that have been received. Kudos to Rob Morris and everyone.