Kenmore Mercy Hospital, Buffalo NY

NEVER GO TO THE ER. The staff there (Nurses) are EXTREMELY RUDE and DISRESPECTFUL. I have never been treated so poorly, they are ignorant and judgemental. You ask for help and are told to "go back to your room and be quiet" disgusting. I plan on speaking to someone regarding the way I was treated while there, I'm sure they've had PLENTY complaints about this issue. ABSOLUTELY disgraceful.

If you truly are having an emergency please do not visit Kenmore Mercy. Their front desk clerks are slow and ignorant. My father waited 4 hours to never even be seen with pain of 10, he left and went to Sister's and was seen, got his tests and scans right away and found out he needed immediate surgery and their surgeon came in with his team got it done that night. Any longer and it could have been fatal. I have also had my own experiences here and this hospital needs to reevaluate their administration because they lack the integrity of knowing when someone needs immediate attention.

If I could give them no star I would. What a terrible insensitive people. I went there on Saturday cos I fractured my elbow. I had to wait for hours before the doctor finally came to check on me and give me something for the pain. Did X-rays and after a long day they just sent me home and wanted me to follow up with an orthopedic. When they let me go, they never give me any of the X-rays pictures. And when I showed up at the orthopedic, they couldn’t pull those info from the hospital. I called to see if they can send them over, they person on the phone was so rude to the point where she hung up the phone on me, she blaming be for not asking for the X-ray imagines when I was there. I can’t believe such a treatment. After I paid money to get X-rays I had to get them done again. Waisted my time and money for nothing. Kinda sad to think that a health facility would treat people like that. So bad

Would not recommend my worst enemy to this facility, was on my knees in pain & all they cared about was paperwork, nurse @ emergency desk showed no signs of compassion, said I threw paperwork @ her & wanted security to escort me out, security guard had more compassion then the nurse, waited approximately 20 minutes & decided to leave, went else where & got red carpet service. Kenmore mercy lol, Kenmore joke is more like it.

I went at midnight 11.22.20 and my experience was great. The team in the front including the security guard was courteous and kind. I was taken to the back within 5 minutes of filing out the clip board paper to a room and got blood work down and saw a doctor within an hour of getting there and was out within 4 hours (waiting for blood work results). I looked at the bad reviews and anticipated the worse but I think the key is going very late at night. I had went to Suburban the other week and didn't have a good experience. This place is really good.

Here i am inside er room after 3 hours of waiting in lobby, checked in at 6pm waited 3 hours to be seen
Doctor came in for 5 minute at 9, now waiting again for paperwork and discharge almost 10 o'clock now.i been here before and it wasn't like this, it was in and out system now if you are bored got nothing to do come to Kenmore mercy!

Terrible. Waited for more than 4 hours in the ER for a possible broken wrist with excruciating pain and they didn't care

Worst hospital every wait time sucks nurse staff sucks rude cant answer a single question dr say be back in 5 to 10 minutes never show back up to tell you the resualts when you can see online quicker will never step foot back in this place again I highly recommend going somewhere else not with 1 minute wait here if I was the hospital I start reading alot of these reviews more and restructure the staff to make it better

It was the best experience I've had in a hospital ever! The nurses and aids went above and beyond their duties the doctors are amazing. The ttherapy unit is outstanding.oh and lets not forget the food delicious! Even house keeping staff were very friendly
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The staff there was very helpful for my surgery the only thing negative that I can say is that the medication i was given really didn't help for the pain and they didn't want to give me anything to help but gave random patients who came in and out of my room while I was there for 5 days whatever they wanted and sent then home.
The food there as patient for 5 days was way better than anyother hospital food that I've be to

December second 2015. My mother was brought by ambulance for a massive stroke. Our entire family was waiting to see what could be done. Dr Matti said she will be at almost 50% by the time she leaves. Well the doctor gave us hope but mom went down to the hospice ward and passed on the 22nd. Thanks for the false hope

I just had a total hip replacement. From the pre surgery testing, before surgery education class, the pre op, surgery, recovery room, second floor hospital room and physical therapy gym, I never met so many nice people. The food is better than a hotel. Every employee knows their job and are good at it. Doctors and Nurses are the best. I can never say a negative thing about Kenmore Mercy Hospital. Thank you for everything!

I was there with My son because he is bleeding in his foot and i was waiting to much more then hour, for nothing just waiting and nurses told maybe u will wait more and my son still bleed and I tack my son out the hospital to mash urgent care people in mash they do good job

Terrible wait time in the emergency room. And receptionist was mocking an angry customer that walked out.

They are possibly one of the slowest hospitals. Came to the ER at 8: 30pm it is now 3: 30 am and still haven’t seen a doctor yet! This should be an illegal time frame to be see especially at the emergency room! The one star is for it being clean Doctors and staff is very rude and in-compassionate and work on their own times. So sad.

It's the worst hospital especially the emergency room.the waiting time is so long even you have a sever pain.the nurse on reseptior so rude.

Everyone is so nice and so caring! I wish I had written down names. I was in for Ambulatory Surgery and absolutely everyone was smiling and friendly. I do remember Barbara who had been through the same procedure I was facing. Her kind words put me at ease. And Pat who did the post op checklist, told my husband I couldn't carry laundry baskets:) and then wheeled me out to the car. Thank you everyone at Kenmore Mercy!

I had a first rate experience at Kenmore Mercy. Professional staff and an impeccably clean hospital.

Nice hospital. Good new Emergency building much better than their old smaller ER wing.
BTW in 2014 it became an established, scientific fact (In Discover Magazine Sep. 2014) that water is older than the Sun just like in Genesis Chapter One.

I was taken by ambulance to Kenmore mercy on march 3 wound up staying til march 8 then due to branding my leg in 3 places the experience I had was just wonderful no negativity the emergency room staff was amazing stays very kind and every single person who took care of me while I stayed there was kind and helpful just made u feel important even the drs in the or were great thank u all