Kenmore Mercy Hospital, Buffalo NY

Everyone from the greeter, to the people at admissions, to the volunteers, to the nurses and the doctors, we're so nice and so caring! Everyone had a smile on their face. They made a not so pleasant situation into a wonderful experience! Thank you staff at Kenmore Mercy!

Waiting an hour and a half for pain medicine. Sent me a tray of liquids I didn't order and insurance had better not get billed for. Dr doesn't care if I have pain in my stomach -just wants to push me through the steps. Now waiting an hour and a half for food. Twice, the girl at food service tells me the cart is right outside my door, like I'm stupid. If you're going to lie, make it a believable lie. Makes up story about walkie talkies but never called to find out where this person actually is, just lies to get off the phone.

Service is extremely slow. More people walking around and doing nothing. Last place i would ever go.

Worst experience ever between waiting for 2 hours just to see a nurse and a doctor that doesn't care about any patients n was just in the hall the whole time trash talking the hospital it was a waste of money I just went there because it was close to my house but never again

It was ok, for a hospital. Request plastic ware to eat with. The silverware is dirty. The food is bad. The NP was the best, she had a southern accent. She was real, didn’t belittle me or make me feel like a nuisance and treated me like I had a brain. The other people sort of act like you are a baby or are really old. It’s awkward.

The nurse bruised my arm when drawing blood. It’s very painful and I feel she was being unneccesarily rough when trying to get a sample. I was already in pain and sick and this made me mistrust all the staff there and made me weary of seeking medical attention from them. I wish I could post pictures of my arm just to create a visual on how bad it really is.

Both times I have came here they front counter has told us theurs no beds available. Wth is going on that you have no beds available makes no sense this is a hospital. Then on top of it we asked fir an ice pack and still have yet tp receive one. Honestly im gonna stop coming here if "tgey dint have beds available"

I am writing this review not to hurt anyone's feelings, but to give what I hope will be a constructive critique. My mom struggles with chronic pain daily. She never complains and is always in good spirits. She recently had back surgery to try to relieve some of her daily suffering. Unfortunately due to so much inflammation she fractured a disc AFTER the first surgery. She needed a second emergency surgery the following week. My mom came into Kenmore Mercy following first surgery because she was having pain through the roof above a ten that was constant and relentless. She was shaky and out of it. This was very very hard to witness. She was in so much pain she was out of it and shaking could not more and barely could talk. My first night there Dani came to relieve one of the nice nurses unfortunately I don't remember the nice nurses name because you don't expect to be treated poorly at a hospital by staff. And believe me there were plenty of compassionate nurses who treated my mom with love, dignity and respect. God bless them for that. Dani was super rude to my dad, brother and I.she rushed us out of the door when I tried to explain my mom's situation to her (about the pain) she cut me off rudely said "I know, I know shut the door on your way out. " my brother tried telling her something as well and same cold, rude response. Dani did you know my mom's story? That she struggles with daily pain? That she is trembling in pain and deserved kindness and compassionate? I am not sure. Next time please listen to your patient's family-even if you're stressed and dealing with things in your life you are not happy about. We count on you to help us-Another nurse (again don't know name). Came the following day. She rubbed my mom's hand and comforted her showing her so much COMPASSION. My mom thought she was an angel. She said Sarah even though my pain was through the roof she made me feel better. She was patient and reassured me everything was going to be okay. THANK YOU KIND NURSE. Then the following day (don't know name, she was overweight though that is the only description I got from my family to describe her) Refused to give my mom her medication. My mom was crying in pain and it took this nurse 4 hours to administer the medication. LET ME AGAIN reiterate she was AUTHORIZED to distribute it. My mother was crying this nurse was so RUDE. Unknown name nurse. Please reflect on your POOR attitude and torturous decision to withhold medication that would relieved some of my mom's pain. Go home and think if that was you or your mom. Do you really want this job? YOU'RE a nurse. Please read Kenmore Mercy's mission and think long and hard about "is this job for me? ". You failed that day and you hurt my family and I deeply. And now to nurse Erna. You have been kind and professional. Thank you. Thank you for not being desensitized. Thank you for listening to my mother and helping her through this awful experience. Also food staff AWESOME-above and beyond. May God bless and help Kenmore Mercy-

From start to end- a five. I had a hip replaced in April 2017. The rooms are immaculate, the operating room spotless. Doctors and staff very caring and professional. Rehab very knowledgeable and concerned. Food was above average for a hospital.

We’ve been here twice in the past week, once to get stitches, and then again to have them removed and the staff was amazing both times. Welcoming, friendly, helpful, telling jokes to ease the pain of stitches etc. While the wait to get stitches in was longer then what we would’ve liked, we understood it was busy and there were higher priority patients then us in the ER. Overall a positive atmosphere and experience!

My husband's doctor and nurse are great. Very uncomfortable chairs in the surgery waiting area and patient room. Don't waste your money in the cafeteria the food sucks! Machine screamed for a half hour and no one cares. No lockers must carry everything around while patient is in surgery.

The best experience in a hospital great staff
Great procedure, pretty much instant pain relief, Dr Landi delivered.