Macy's, Albany NY

Amazing place, high quality, good staff and nice, good service, really beautiful place, I love Macy's so much ، always buy from them

I have always loved Macy’s and when I went into the Colonie center men’s department today I was disappointed. 1st The hand sanitizer at the door was empty the shopping around men’s department was ok until I went to pay and the women behind the counter had her mask down around her chin. I asked her if she knew she wasn’t wearing her mask on her face (I was). She said “your over there and I’m here, so I’m fine” I felt very uncomfortable. Some people ruin it for everyone else. Sorry Macy’s someone should make sure all employees are wearing masks and I would feel much better about shopping when I absolutely need to!

They are all scared and unfriendly. Nobody can help you. I have the impression that one member of crew serves 100 customers.

I’m only writing this after multiple unpleasant experience with this same employee that works behind the customer service counter on the 2nd floor at Macy’s in Colonie NY. First couple of times, I let it slide and this is like the 5th time. I always have to go to that customer service counter to pay my Macy’s card, pickup my online order or return an online order. Trust me if i can avoid that counter I would!
I believe her ethnicity is Indian/Pakistan, I apologize if I’m wrong.
She’s rude and looks so unhappy to be there.
I’m not trying to get any discounts nor returning anything without receipts or no tags attached. I’m there to pay my Macy’s card or pick up my online orders or return an order that I follow their rtn policy. She lacks in customer service in every way, Macy’s needs to reassign her to the stock room or something. She has no personality to be working front line at Macy’s.
Recently i was there, 2 clerks at the register was with other customers. I can see her walking back and forth putting away clothes here and there. I was next in line and am the only one in line. I’ve been standing there for about 10mins. I didn’t mind waiting, until another customer walks up behind me & also waited in line. That unpleasant employee comes directly over to her and ask if she needs help with her return and told her to follow her to another register so she can help her. YET again me experiencing this with her made me realized this is seriously unacceptable. The lack of common sense, common customer courtesy, spews out of this employee! It’s ridiculous! She’s suppose to help whoever’s NEXT in line! She’s either a dummy or just full of hate! I say this Because this happens too many times towards me and I come often enough for her to recognize me, or she either treats a lot more like this too. She picks and chooses who she wants to help and that’s not how Macy’s should let their staff do. Yes I understand if i was difficult or creepy or something, & a staff can avoid if they feel uncomfortable but I was non of that. I’m a person who avoid any confrontations as much as possible.
She’s just terrible, makes me not ever want to come back to Macy’s because of my experience with her and she’s always there! Ughh
I called and emailed them directly and hope they address her attitude or retrained her. I’m not asking for the damn lady to be fired but dear god she needs some retraining.

The store is very hot inside. I almost passed out. But the sales were good. Would have stayed longer to shop if not being so hot.

My wife just traveled 900 miles to shop here, loving it all the time, her previous 2nd home where she thoroughly enjoys the experience.

Huge selection of men slacks. And found a exact pair of rockport for my son new job interview.please rediscover Macy you wont be dis disappointed.

Staff helped my wife get deals with her face creams and granddaughter clothes. I liked the quality of the clothes.

Overpriced unless you are going for a sale. Can't imagine this old style brick and mortar beast is long for this world.

Such nice things. A little out of my price range, but my sister whom I was shopping with loves shopping at 'my' Macy's cause she doe not live in the Albany area. So kudos!

EVERYTHING you're looking for! I wish i would have know the difference between the cross gates store and this one YEARS AGO!

Macy's has a great variety of fashion, fragrance and household items. However, the staff, with the exception of rhe shoe department, are not very friendly amd act as if you're bothering or inconveniencing them by asking for assistance. It's very clear why online shopping has more of an appeal. But there's nothing like seeing colors, touching the fabric and teying on before you bye so for those reasons I'll keep coming back.

This is a fine department store. They sell upper end clothing, makeup, jewelry, along with having a home dept.with fine china, & top of the line appliances. The sales staff are very professional. Is can be a high price department store, but if you catch the sales you can get some incredible merchandise for great prices!

Many Canadian shoppers make the trip to Albany and find its a beautiful store with quality products.

There's nothing to say about Macy's other then an outstanding store, experience. In today's world of stores they stand separate and above

It's nicer than the Crossgates Mall Macy's. The employees are nicer and helpful. The store is cleaner too.

Don't get their credit card. These morons somehow stopped sending me statements and then blamed me for it.

So many departments. Lovely store. They even had samples of my favorite perfume, unlike most stores. The employees of other stores steal the samples and sell them on ebay. Check it out for yourself. Glad Macy's employees are honest!

Good place to shop it's tough to stay in business in retail that explains slightly higher prices.

Stopped in to pick up some cologne for a lady friend. The sales associate that helped me was quick, efficient snd friendly. She provided excellent service and even managed to find a classy, no label, gift box so the surprise wouldn't be spoiled before the gift was open. Thank you, Macy's, for finding truly caring employees.