Raintree Island Apartments, Tonawanda NY

My Mom lives here now and it is very rundown the apartments are not updated. She pays 1200+ for a 2 bedroom.
They are pet friendly however they don't take in consideration other people whom don't have dogs and they allow very big dogs in a small apartment building which causes lots of noise. They have 2 dryers and 2 washers for 8 plus apartments in units.
They have lots of Hidden fees that you find out about once you sign your lease and they are very unpesonalable in explaining themand they put on a very good mask in the beginning and in the photo when on the site.
Besides gym pool and stuff that's not in that great of condition for the moneys you pay to live here. I'd rather my inside aparmentt be up to par then the outside! However desperation may cause some to settle.

Apartment was much more run down than what appears on the website. Laundry facility was disappointing with only 2 washers and 2 dryers for the whole building, and they seemed very old. There were peculiar light switches on the walls where you enter the bedrooms that apparently do nothing. There were also no overhead lights supplied in the bedrooms, so bring lamps. I am giving 3 stars because the grounds appear nice with playgrounds, a sport court and an outdoor pool. The place also seems very pet friendly.

I like price but there is a huge caveat, we have white trash moving in everywhere and it’s super disappointing. Also crime has risen in the complex.

Terrible place to live, your rent will go up every single month, with no warning, and if they over charge you alot, and you dont pay with in 5 days, they will increase the price by 50 dollars everyday.save yourself the hassel and move somewhere else.stay away from morgan properties.every single person i know that has lived here hated it.

OVERPRICED PIECE OF JUNK. This company has no compassion for the tenant exactly during covid. They forced the media package into the rent bill and used that excuse to raise the rent. WATER was supposed to be included in rent but now they say it is being paid separately. Pay over 1k over a month for a run-down apartment building and poor laundry room. PLEASE DO YOURSELF THE FAVOR AND DON'T RENT HERE

The apartment buildings were built in the 1970's and appear to have never been renovated or updated. Our bathroom ceiling leaks. The floors are uneven and warped. Electrical outlets had to be replaced. Buildings have roaches. I would not recommend renting here.

Things have gotten better with the new owners. Maintenance is very timely with fixing things. High rent, but on par with other apartments in the area. I recommend not letting the amenities go to waste. Love going to the gym, dog park, and pool when it's open. A few things that set it apart from other complexes, and make the price more worth it. My biggest complaint are the washers and dryers. It's rare for them to all be functioning in our building.

We found two people to move in with us and before they applied we got denied to move in.not good service.and I am a veteran and that is how they treat us

Just awful bad experience living there would not recommend living there whoever gives this place a good review must work there or know people who work there because it is not a good place what so ever

I currently live at Raintree and have been for about 5 months and I have a mixed opinion about it. Our building doesn't have dogs so its a plus. Our apartment was "refreshed" before we moved in so fresh carpet, new paint, somewhat cleaner. Old appliances but over all nice 2 bedroom with balcony. Always parking available. One minus is that walls are paper-thin and you can hear neighbors do anything. If you like to sleep in, good luck. Kids in my building are worse than animals, can't watch tv cuz the screaming is constant and door slamming and running up and down the stairs (building 71). 2 sets of washers and dryers in the building, one usually broken or not always being used. Great area tho, on the island so not much traffic, swimming pool is a great plus, pool tables, gym, B-ball court, volley ball, tennis, outdoor grills are great and picnic area. Nice but little too expensive

Dishonest managment! I lived there for two and a half months in 2016 before moving to NYC. The administration tricked me into believing that they have a replacement tenent who will take over my one year contract. They even gave me a final bill, which I paid in full. I trusted them, but a year later they sued me asking for $3500 in late rent!
Cheaters and liers. Don't ever trust them

I’ve been living at Raintree since August of 2018. I really like it! The grounds are beautiful during the summertime and having the pool is a great amenity.
A have a few friends who live here too and we all really enjoy it here.
The leasing staff was incredibly helpful when moving here and continue to help my roommate and I out whenever we need anything.

Maintenance people do not care about the quality of their work. Upkeep of the buildings is pretty much non-existent. Rent is very expensive for a building that resembles a ghetto. The farther away from the rental office your building is, the worse it is. All of the roofs on Moon Walk are in terrible shape. If you hear water dripping behind the wall it is not an issue. It has to be leaking into your apartment before they will do anything. Anyone ever hear about the health effects of black mold?

Dog friendly which is nice. Clean up stations with bags are all over for pleasant dog walking. Office staff is friendly and courteous. Community center is nice and has good hours. Its what you don't get for your money that makes it two stars. Buildings are old an run down. Washers and dryers almost never work, get serviced or replaced. Major plumbing problems. Maintenance men are friendly but response time is so slow you'll be waiting hours for a call back. They rarely fix the problem. Laundry cards are reissued to new tenants until they no longer work, keeping your funds and charging you $15 for another "used" card. If you want to know what its really like just find a tenant and ask. If you can get a lease for under $700 your in the ball park for comparable apartments but the rent is much higher. For what you will pay you can get a new renovated place somewhere else nearby.

I really like living here! It’s quiet, close to everything, and the property is very well maintained. The maintenance staff are great and the few problems that I did have were resolved very quickly — my dishwasher was broken and within two days, I had a brand new one. The common areas are clean and the laundry is in the basement.

There are BEDBUGs in the room, and when i find office, they told me that i have to catch one bedbug as a sample, then they can find exterminators to treat the room.

Okay. As you answered, I think you dont care of your residents at all.

The problem was solved after i finding some bedbugs hiding in the corner. Although I suffered it for 2 months, it is appreciated that the office let exterminators come.

The apartment is as old as creation itself. Everything in it is so old. Electrical faults every now and then. Appliances are old, they only replace with a new one when the old one is broken beyond repairs.
The one bathroom to 2 bedrooms is so small two ppl can't bypass eachother from sink to bathtub.
The most unimaginable thing is having the air conditioning system in one of the 2bedrooms (the noise from the system is crazy).
The only reason I'm giving 2stars is the maintenance crew who are fast to attending to any complaints.
I wouldn't advice anyone to rent here, unless you are new ib town and you don't know places (like me and my family)

I have lived here for five and a half years now and I love the location! So close to anything you want or need, it is in a great school district and the surroundings are serene! You would never know that you are so close to the cities with all tree's, bike trials, water and parks that are so easily accessible! Seeing the deer daily adds to this experience!

Everyone that works here is friendly and helpful. When you make a call into maintenance about a problem, they are very prompt about getting it taking care of. There are laundromats right in the apartment buildings, but also a laundry mat, right nearby, along with a restaurant.

I can't speak to the quality of the apartments but the people in the office are very friendly and they have nice amenities like a fitness center and pool.