Retro Fitness, Queens NY

Never got The $20 Amazon gift card, feel scammed and taking for a ride. After addressing my concerns at front desk they say: " Oh that's odd you didn't receive one but we can't do anything about it, you have got to call corporate". I stayed there couldn't believe what am I hearing, so you guys sign me up and now when you can't deliver it's my problem. The deal was: whoever switched monthly payments to auto withdrawal (ACH) gets a gift card emailed after first payment. RFitness britched their part of contract by not giving me mine.
Never the last, I called the number they gave me (corporate), it's not even a customer service, it's just bunch of voicemails of a heads of different departments, I wasn't able to speak to no one and now assuming there will be no gift card.
It's not really about $20 gift card, I don't appreciate to be fooled like that.

The gym is overcrowded, but for $19.99 membership a month and 2 blocks away from home it serves the purpose.

The other thing that annoys me is staff, that guys usually run on a sprinter speed to a computer making sure it's your photo popping up the minute you walk in, the fact they run like that makes me fee like a thief even though I know I don't do anything wrong it just looks weird and untrustworthy.

I just joined Retro Fitness because my old gym was too far away and this one is only a 5 minute walk. It is a very cheap gym, only $20/month if you sign up with the regular program (no classes or anything).

The space is quite big, with all the weight lifting on the ground floor and machines on the second. There are 3 class rooms on the second floor as well. 1 is for cycling and the other 2 for regular training and group classes. The equipment and machines seems relatively new and in good condition. Some of the padding on the machines are a bit stiff and hard so using them kind of hurts (it's mainly the inner thigh machine and the shoulder raise machine).

The gym gets pretty crowded after work on the weekdays so if you don't want to wait around a bit for an available machine, you shouldn't come here during peak hours.

I have yet to try any of their smoothies. I think that I will save my points for this. They have a point system here where certain things you do, like sign in, earns you points. With enough points, you can get a free smoothie or a free month at the gym! I think this is a great way to keep people coming back to the gym.

Since this gym is super cheap, the gym itself isn't as clean as other more expensive gyms. There also aren't towels available and they only provide one wash soap in the showers. I think it's just body wash, no shampoo or conditioner. There is one hair dryer in the bathroom that you can use.

The women's locker room is pretty small so during peak hours, you might have issues finding a free one. There are extra lockers upstairs by the cycling room that are available for people to use.

Overall, I like this gym enough because it gives me the essentials I need for my workouts.

There are many sports equipment that can be used without queuing. There are also fitness coaches around to guide and make many friends.

Good energy good environment plenty of weights and other equipment. Small spot but ok good prices great staff

The equipment here is state of the art and the staff is both helpful and knowledgeable. This is one of the best gyms I’ve visited in the area!

I been there 2 years member.this tool and stuff are ok.but they give me hard time after quick the membership.i called them before my pay due date for cancel the membership.but after 2 weeks they emailed me texted me said you owe lot money plus fee plus lated fee.i was like what the hell? I already called email them cancel it.but it's happen to lot people.guys be careful if you do member with this gym.they try to rob you down.but you review it before do something.

The workouts are always challenging and your competing against yourself. Everyone is super friendly and the staff is great. Extremely happy that I joined.

They don't have short plans, or at leas none really interesting, Besides seems like a good place to train

Lack of parking and lack of hours. I thought this location would be better than the Astoria but is actually a little disappointing to my surprise. The only thing that worries me is the lack of hours that is open. There’s sometimes during the week at 2am I want to workout and this gym is closed. No way I would just rather attend the Astoria location.

Good gym and has almost everything you need but can be much better. The mens locker room is almost always dirty and the worst part is the staff. They don't greet most ppl, except for the manager does. Coming in or leaving the rest of the staff have terrible costumer service skills, no personalty and usually on their phones. I guess they just hire anyone

I was not impressed by your performance. My credit card information got stolen a 2 days after signing up here. Lackluster at its best. They should learn a thing or 2 about service. All in all I make donations often its a chain gym if they don't forced the money for the month you cancel the membership how will they feed their families. Good gym. A experience everyone should have.
O block.

Staff is awesome, equipment is well maintained, well ventilated, and their classes are the best. Love coming here

This place is great clean but since they moved their equipment around it does feel smaller and gets packed quick after 5pm weekdays but what gym isn't weekends are the best there just wish the hotel wasn't didn't exist so they can use that space then we talking

It is a good gym. I have heard bounce is cheaper but it is easy to get to if you live close or take the bus or train. Parking is difficult. There is a small parking lot in front but they share it with a Starbucks

It's become a ghetto gym for greaseball Russian/Bukharian Thugs, Juiceheads, Wannabe Millenial 'Gangstas' and other assorted dirtbags who hog and camp out on the equipment. The Trainers are strutting ignorant felons who couldn't get real jobs elsewhere and frequently paw the female clients on a regular basis. I wouldn't go if it wasn't so convenient. Go at your own risk. It feels like a malevolent 3rd World Country in there.
6

Good experience till cancellation time. They failed to tell you that according to contract they need a 60 day notice before cancellation.

Gym is good with new equipment and good staff but gets extremely packed at peak times.

Clean place. The people there can be a bit intimidating with their continuous grunting and dropping of weights. The classes are nice and the instructors are knowledgeable in what they're teaching.

This is a nice clean location, the classes are awesome, they offer many options and schedules. They have many new machines.

I love the gym. Their customer service to me was great. It’s okay you don’t have to always put a smile or greet your customers while we come to the gym. I mean we are all the same people trying to survive. Anyways will recommend anyone to join the gym. Stay buff dudes.yeah!

Very nice gym but it can be crowded so if you trying to get your wrk out in just go really early or rather late, also the new idea of how to make the shakes is really annoying I like the old way better.