Retro Fitness, Queens NY

So I finally decided to check out this place last Monday afternoon. Horrible customer service. Treatment was unwelcomed, impersonal and indifferent. Never going back. My money and time is more worth it somewhere else!

Gym is great! The financial department is a huge problem, when I first signed my contract it says for half year, when it’s due I ask to end it, the staff said “oh, the contract is for one year~. “ even tho I moved away from the place, the financial department ask me to submit the prove that I moved 50 miles away from any of their chain fitness~~. LOL! Really really frustrated! Just wasted a lot of my money for nothing

Music is way too lound. This'll stay 1 star until the volume goes down to a reasonable level. Can't even hear anything from my headphones and the person at the front desk said they can't lower it at this time.

To management: this'll turn to a 5 star if the music is lowered at least in the morning.

Poor service. Went for a one day trial. Lots of Machines don't work. And 30 min before closing they start kicking you out. Terrible service

The gym is too small. The machines are too close to one another. I only come here because I have to and it's the best option within my neighborhood.

Gym is great, the whole financial department is the problem. Have a copy of my contract in which my membership ended and I left the auto-renewal part unchecked. And for some reason they still renewed my membership without letting me know.

I love it! Great staff. Clean showers and they machinery is pretty good. During the mornings it's empty you got the gym for your self and it's pretty huge. Great atmosphere nobody is on your business unless if they want to help you. Really recommend it

Super expensive. You are charged for everything. I can get 4 years worth of membership with the NYC parks and recreation gym membership for the price of 1 year at retrofitness. I can get 1 year with pool membership at parks and recreation gyms, and have access to any of the gyms in the five boroughs without extra charges and pool access for $150 a year. Retrofitness, initial fees are even more $159 to begin and pay $20 monthly. NO WAYYY!

Well, firstly I am angry because of the membership cancellation policy and the negligence of the staff member for not disclosing everything. Since, my friend is moving to Louisiana, we planned to cancel the membership but than we couldn't do that because we need to stay as member for a year and No one told us that. Besides that I love retro fitness staff, the clean place and the bunch of stuff participate for free and don't forget to try the smoothie bar.

Excellent customer service from your staff. Rene Cortez, Nelson Delgado, and Jon Zarate are always happy and smiling and very helpful.

I joined the gym a couple of months ago. Going on the weekends is okay but during the week is extremely crowded. There are no machines available and it's frustrating to have to wait. Even the locker room is crowded. The other problem is that the gym doesn't have a proper stretching area. The room in which they conduct classes is the recommended area for stretching but it's usually available only on weekends after 11 or 12 but during the week they conduct classes there every single day so no such luck.

Aside from one guy the customer service is terrible when getting smoothies. The gym is usually packed but if you keep an open routine you can manage a good workout. The additional floor has helped alot and is probably the main reason I didn't cancel after my first year was over (like last week).

The place is incredibly clean and the staff are very respectful and eager to assist.the last time I was there a cute spanish girl in the front was making milk shakes for 3 people and r ing people up at the same time. I didnt want to ask her to make me one.but as I was about to leave she asked me If I needed something so I orderd a.shake. Geri i think her name was.all the staff seem to be like that.

Excellent gym! Everyone is very nice and helpful. It's mostly a complete gym, probably just lacking like kettle bells and more modern stuff. They even have their own protein shake bar.

Great value overall. New machines and clean facility. Not too crowded in the mornings, haven't been in the evening. My main gripe is that there are only two squat racks so you end up waiting.

There is no free parking, you have to pay $3 to park under the gym. The childcare evening hours are late 5: 30-8pm.why? When every other retro fitness' childcare opens at 4pm. Please change these policies!

Gym is super small, whenever I went during the weekdays around noon thinking that everyone would he at work, it would be super packed. And the gym is very small with limited machines in the weight lifting area. The gym is very clean though.

The staff here are really friendly and helpful. The place is very clean. The environment is very nice, the only reason I give it a 4 is because it's a small gym and it gets crowded quick. The smoothies are awesome too!
Update: they expanded the gym so now it doesn’t get as crowded. They added new machines and organized it better. The staff is really helpful and ready to answer any questions. Because of this I added another star

I totally love this gym especially this location. Extra clean and super nice staff especially Nelson the front desk agent who always gives me a wow customer service experience every single time I visit this place. Keep up the good work Nelson and I hope one day I will see you managing this place because I think you could make a difference as you have made me feel. Thank you!