SEPHORA, New York NY

I had a personal shopper appointment with Nora. She was extremely knowledgeable, friendly, easy to work with, made me feel comfortable, and so kind. Nora takes the time to get to know you, and truly make recommendations that will not only address your skincare concern, but make you feel more like your authentic self.

I highly recommend this experience for anyone who would like to personalized attention amidst the plethora of brand and product options.

I used to think this Sephora location has the best service ever. Staffs used to be very optimistic always asking if their customers needed help. Today I only see the staffs stood aside, chatting in their little group. I asked for help but the staff was helping another customer and never returned back to me.

At least the cashier was nice, so 3 star.

Good selection of products but don't carry the full line of affordable products like The ordinary and the inkey list.

I went there for eyebrows services. Safety procedures are set in place for everyone's safety. The lady who did the services was kind and did an outstanding job. Great place to go for services as they slowly come back.

I had the most incredible experience in Sephora with the beauty consultant, Marsha! I ran in to grab a cleanser and moisturizer and Marsha came right up to help me and was not only so kind but had incredible product knowledge and also a good eye for skin. She helped me find some fabulous products and then because I spent enough treated me to free facial. This facial was honestly better then most I have paid for! Marsha was incredibly caring during the procedure and gave me the best facial massage - truly the most amazing touch! I was also suffering from an awful sinus headache and afterward felt so much better. My whole experience was truly incredible due to her candor and genuine care while assessing my skin, helping me find fab products, and treating me to a luxurious facial that left me feeling rejuvenated! Thank you so much Marsha - Sephora is blessed to have you on their team!

I am from Toronto and am used to the best ppl from Sephora. Here the ppl at the Studio never cared about the customers. When I asked for a mini make up, one of the artists was very rude and loud. And they told me they don’t carry a particular brand which I found myself later. Don’t go in there if you have self respect and want to be treated, at least like a human.

Crowded but service was still great. Carmen was so sweet and knowledgeable in helping me with foundations. Keep it up Sephora SOHO!

My girlfriend loves this place so I have to give it a rating because they treat me nice every time I wait

Always so crowded, line is long and it’s impossible to expect any kind of customer service at this location. I had to ask three different staffs to get a sample of a foundation and all they said was to go to the Studio and ask whoever is there. Everybody at the Studio seemed busier (putting makeup on customers) than them and they were all just standing and chatting with their coworkers. I don’t know if it’s because there are lots of tourists in this area, but any Sephora in the city offers better service than here.

They ran out of the product that I wanted to buy. But overall I think they had great customer service and they have many more things to buy.

The floor leaders are horrible at following up with clients. They leave the clients hanging until the client approaches them

Exactly in the middle of the time square.
Love the atmosphere inside.
Very friendly and helpful staff.

Had a great selection and stock available. The staff here is hands down the nicest and most helpful out of any Sephora I've been to

The girls that work there aren’t there to help anyone, they’re just putting their hours in. I accidentally dropped some eyelash sample sticks and the girl just watched me pick them all up in front of my husband.

I will go if I have time before work and I need to restock. Don’t go to this location if you’re looking for customer service. It’s always packed with crowds of tourists and none of the staff wants to help. They aren’t knowledgeable about new product or product lines. They point to a section rather than show you and help you with what you’re looking for. Never give samples and are always out of stock with products. I literally always have to ask for samples when there is a promo for samples with purchases

Came with a friend who needed some stuff. A few reviews say the staff are rude etc, but the staff member who helped my friend was super nice and friendly. Some of the items she wanted to buy they did not have in stock.another thing a few other people who reviewed this location said. It does get busy since it is in a tourist area but we got help right away

I went to Sephora today and was trying to find my right shade in foundation. Ashley helped me and was super nice, willing to answer all the questions i had and was very knowledgeable about makeup and skin care! I ended up going back and buyong the Nars illumating foundation she gave me a tester for the same day lol. Thanks for your help!

Worst Customer Service! Staff on Monday evenings act like they don’t have time to help for two minutes or assist in finding shades, meanwhile they’re standing around doing nothing. If the staff can’t provide friendly customer service they shouldn’t work in retail!

I went to a Beauty class taught by Johanna (sorry if the spelling is off love!) She was well versed and her techniques were easy to mimic! I feel like I can do what she taught me today again at home!

Best Sephora store I have ever been in. Huge variety of products and helpful staff to educate you on each one. Everyone I encountered was extremely nice and had knowledge of each product I was interested in and tips on how to use. Also enjoyed the sample products selected for me based on my purchases. Great staff and even better shopping experience.