Westbury Jeep Chrysler Dodge RAM Service & Parts

I called up the other day as I received a notice of a recall on my Jeep and wanted to schedule an appointment. I received a call back from Maryann stating I didn’t need an appointment and can just show up the express lane for this recall. I showed up this morning waited 25 minutes in the express lane only to be turned away because I didn’t have an appointment. I showed my voicemail and was told I need to come back with an appointment. No sincere apology for the inconvenience and intentionally wasting my time. I purposely bought my car from westbury Jeep because of the their great reputation sadly, most my dealings with the service department has been negative. I’m never one to leave bad reviews but this was truly unprofessional.

Leased a new Cherokee from there, Kazi and team took care of me very well, making it a seamless experience!

Westbury jeep is the most thorough and professional dealership. From purchase, service and parts they are a class act!

I received a notice from Chrysler regarding a recall on my 2009 Town & Country minivan. I called this dealer to make an appointment, and after waiting about 10 minutes for them to find out if they had the parts in stock to service my van, they made and confirmed the appointment for the following day (today) at 9: 15. So, I showed up at 9: 05 the following day. The service admin person greeted me and proceed to confirm my info and the reason of my visit. I sat in their waiting room patiently for 4 hours and 15 minutes until eventually the service person came to me and gave me the news that in fact they DID NOT have the part to service the car! This is not the first time I have problems with this dealer. Hence, I can say with high confidence, they are the most incompetent service dealer I have ever dealt with. Unfortunately, I have to go elsewhere to get my car serviced. I hope this review saves you the aggravation I experienced. If you are looking for service on your car, I suggest you look at some other dealer in your area.

Friendly fast attentive advisors. Quality service work and repairs. Ample waiting area/lounge with some refreshments and a couple of PCs to browse the internet. Late service hours (open until 12: 00 midnight on most days) are a great positive for individuals who are limited to outside normal work hours (9-5) to pick up their vehicles.

Liz avila was very professional told me everything so I would understand she is wonderful I would recommend her anytime let me know how it was going all the way and got me out fast so I could get back to the hospital she is amazing

Went there in October to get a jeep wrangler diesel. Wanted sticker and a long wait. I don't pay sticker for a jeep. Went online and found the jeep. I saved thousands for the exact jeep I wanted. Had to travel a few hundred miles. But it was worth it. BTW, the dales person said I would never be able to buy the jeep for less than sticker anywhere. This place has a captive audience Long Island. Do a little homework and shop around. I took a ride with my son and made a day of it picking up our new wrangler

Today was a long morning. Being spoiled & not having to make an appointment, it was different waiting 2 hrs for an oil change due to everyone coming at once. However backed up & busy the staff didn't turn anyone away, just informed about the wait time & did their best as professional as always!

Zero stars should definitely be an option because that is what Westbury Ram Jeep service department deserves. Dropped my truck off for what I was told was a 3 hour job that turned into 7 days and still nothing was done to my truck. Apparently a part had to be ordered for a recall that need to be done. That part has zero to do with the main reason why my truck was being dropped off. I wasn't given any update or information at any point during those 7 days. Picked my truck up once I found out nothing had been done to it because I needed it due to severe weather conditions pending and work. I asked to speak to manager and 15 mins later still no manager was available. So I left and was told the manager would call me as soon as he is available. It is now 2 weeks since I picked up my truck (with absolutely no service being done to it), 3 weeks since part was ordered and still no update, no follow up and no calls from Management. So I called for an update on the pending part today. Only for the service advisor to try and transfer me to the parts department. End result the part is still not in.

Had a tough time with my Jeep over the last month. Been to service department 3 times. After a replacement of radiator, same problem consisted. What I thought was an error was immediately rectified. Steve with customer service & Ellen were really a pleasure to deal with, and at the end of the day did the right thing! Really did go way above & beyond! Tremendous customer service.

I do not blame Westbury. Its Fiat and thier junk. Radio was not working. Ordered it. 2 weeks later called in. Went there they exchanged radio. Blew out the computer model. 3 to 6 weeks for a new one. Here is where it gets good. Gave car back with dash light flashing no speedometer or gages no heat no defroster because they took dash apart. On the day if 12 inch snow how do you drive. Better yet emergencey responder to patients during blizzard thats why we have a jeep. Do you call that being responsible? No loaners.
You decide.

I came in for service and was quickly taken care of by derric and catherine handled me with the loaner, they are so awesome!

The staff at Westbury Jeep Service Dept are extraordinary! (Been servicing my car there about 20 years.) Jimmy S. (Service Mgr) and Angela ROCK!

I love going to westbury keep Angela is grreat and very informative Cat is efficient gets you thinking n and out and Deric is great

Awesome service at Westbury Jeep. Angela and Cat are the best. If you need anything call them to help you out

I always bring my jeep here due to the exceptional service I receive here and Angela is always accommodating me and is very helpful and kind. This is an great place for car service.

We were looking for a 2017 Dodge Promaster 1500. We were immediately greeted by Tom Cunniff. He was friendly and knowledgeable and made us feel comfortable. We actually enjoyed what is normally a long and drawn out process. We purchased the vehicle and we would totally recommend Tom to all of our friends and family!

The service here is top-notch! I recently came to Westbury Jeep for some routine maintenance and found that the staff was terrific at keeping me informed, offering great advice, and making me feel like a welcomed guest and VIP. I want to especially thank Yvonne and and Manny for going above and beyond! There are a few times when I encountered a couple of issues, and Yvonne and Manny both are amazing at resolving these issues quickly and doing whatever possible to make up for it (Manny was able to secure a quick complimentary loaner in one instance when the service process was taking longer than expected, and Yvonne was able to help me through an issue with my brakes). I also want to give a special shout-out to Angela for following up with me in one of these cases and doing everything possible to correct an issue that I had. I also have to say that the waiting area is one of the cleanest I've seen. The complimentary bagels and coffee are a nice touch, and the waiting area has plenty of seats, a TV usually tuned to News 12, a couple of computer work stations, and very clean bathrooms. All around, a great service experience here!

Went to Westbury Jeep Service yesterday night. I stopped in without an appointment but everyone was very friendly and helpful. I was told that my issue qualified for express service. When I got to express service, Yves Dorceus helped me. He was pleasant to me and sweet to my daughter. My car was written up and was back to me within an hour or so. The waiting area was clean and had a television. The car was fixed perfectly, and was brought around for me to take it home. It was an A+ experience. Couldn't have asked for more!

My challenger is 4 yrs old this month and I've never brought it anywhere else. Today I'll be getting an oil change, tire rotation and inspection and I will only be paying for the rotation. You can't beat that. Most visits I don't have to pay for anything. Just stick to the service plan and you're golden. Service staff is friendly and helpful, and waiting room is great (free food). Doug in parts is especially courteous and helpful.