Apple Crocker Park, Westlake OH

Always a great store to visit but plan on waiting to get service. Plenty of staff walking around but you’ll still have to wait about 15-20 minutes just to get assistance on the product or service you need. Plan on your service taking 30-45 minutes to complete

$5500 macbook comes with the smc overclock glitch out the box.burns itself up within 5 hours of receipt.the 24/7 expert technical support is 1) no expert and 2) isn't 24/7, so don't fall for that gimic.after 2.5 hours on we finally agreed to a refund.these people say they can help, put you on hold, then drop the call.sales or tech support cant decide who is going to actually help so i keep getting booted back and forth.do yourself a favor and save the 5k+ and get anything else.what a scam

This place is a joke. Makes you stand outside Until you freeze to death. My AirPods have few more months warranty and still they declined to replace it

I had a terrible experience at the store this week. After explaining my issue over the phone I was advised to book a Genius Bar appt. I drove in a blizzard over an hour and the tech took less than 5 mins with my device. She literally plugged it in and said oh it’s not working. Yup. Duh. I’d also tried that.

Then today the manager called me at 9: 30am to discuss my disappointment with the service. She left a message and told me to call back. But when I tried the automated system said the store didn’t open until 10am. So I called back. The system claims the store is still closed. Why call me when it’s impossible for me to return the call? Why ask me to drive in when you intend not to offer any help? I’ve never found a store that has zero interest in my business. I want to give them thousands of dollars for a new device and they waste my time and treat me like trash.

I have been in contact with Apple for months to get my phone fixed. My phone is having software issues. I made an appointment for Genius Bar due to Covid. I arrived for my appointment and was told to stand in an alley way and wait to be called. It’s 45° and raining. I made an appointment as a reserved time and it wasn’t upheld. I have always bought my devices and brought them here. I understand Covid is an issue but get a system. Making people wait in the freezing rain after their appointment time is awful. I have to take my device elsewhere not get it fixed.

Beyond ignorant service! I have had over a dozen iPhones and no more after dealing with these clowns. They have zero respect for peoples services and time.

This is a great store with great products. I came here while walking around Crocker Park, and I was satisfied with my experience. I walked into the store, and was greeted by a myriad of electronics. I walked around and saw the large amounts of iPhones, iPads, MacBooks, macs, Apple Watches, and other products within the store’s possessions. All of the products were on smooth, wooden tables, which I thought were very nice. The staff were friendly, which I also liked. After walking around the store, I left and continued on with my day. I gave this store five stars because it has good products, nice staff, it’s clean, and it has very nice tables.

I drove an hour to the store to check out an Apple Watch I was going to buy for Christmas. I had the watch in my Apple cart online but I didn’t schedule an appointment because I had questions I needed to ask before completing the purchase. The security guards outside the store were incredibly rude and unprofessional and said without an appointment I couldn’t ask any questions. I said I would buy the watch from my phone and go in to pick it up and they said that I needed to leave and go somewhere else to do it. They wouldn’t even let me stand outside the store and order their own product. Makes me question whether I want to continue spending my money here.

Mike we love apple store because of you, thank you for the beast customer service and hospitality industry all team work very hard to do the beast for us I think Crocker park apple store is number one store in Ohio

Way better customer service than the indiana apple store. It was an entirely different experience- efficient, friendly, fantastic product knowledge. Thanks to them my expensive paperweight is now a functional computer.

Tabitha was extremely helpful and personable throughout the entire experience! I know that my Mac is safe in Apple's hands- Tabitha reassured me of everything and I would recommend her to anyone!

I’ve bought several items here over the past few years and have always found the staff to be friendly, professional, knowledgeable, and helpful. When you first walk in, it almost always seems busy and chaotic, but whatever system they have in place to track people coming in and making sure they get what they need, works like a charm. Always a good experience here.

Always had great service and they have always wanted to help. You low life 1 star people think they will just had out 1000.00 phones? They have to troubleshoot and check it out first, common sense.

Very impressed with service- thought I had cracked screen, was just screen protector! Covered under warranty, too. Honesty is so rarely seen these days!

Made a reservation for 12: 35 pm and was called within 10 minutes. Took only an hour to get my new phone battery installed. Everyone was friendly and professional. Great first experience!

I was in there today and needed a new screen. However they said that I may need a new phone due to the damage and I was shocked. But Matt and Victoria took great care of the issue and were able to replace the screen and save me a good amount of money!
A sincere and big thank you to Matt and Victoria for their friendliness, attention, and customer service!

At my age trying to stay with the times is tough. People here are very patient and explain things very well.

Apple will soon run the world because:
1. Their product is great
2. Their service is top notch

People are willing to pay a premium for this.

Oh! The nerve of these people! My fiance went in to have a laptop battery replaced (a system warning told us to do so) and was quoted in writing "$129.00 Flat Rate" in 3-5 days.

Well.

Then we walk back in to pick it up. To their credit, it was done on time, I'll give them that. But when it came to pay for it, we were told $250 after taxes and a $100 labor fee. They deliberately hid that from us till the work was done. The manager reduced the fee to $1 rather than waiving it. Some may think that means that it was made right, but it isn't. The money is not what upsets me, the "general principle" isn't even what upsets me. It's the fact that the two people we dealt with (employee and manager) tried to make themselves look like heroes when they initially tried to fool us. Sadly, nobody that we spoke to was shocked by this story. They make a profit by scamming and strong arming people.

Went here on a busy day shortly after they released a new phone. Was surprised by how quickly an apple person came up to help me without needing to ask for assistance. I told them I wasn't sure what I wanted in a new phone. Instead of trying to sell me the most expensive product in store, they helped me find the right phone for my needs. Loved it.