Apple Polaris Fashion Place, Columbus OH

Thai is a nice Apple Store. I went here while I was at Polaris and was satisfied with my experience. I walked into this store and looked around at everything for sale. There was every type of Apple product you would ever need l, which was nice. The store was laid out in the same format as every other Apple store, which is very nice. I left the store without buying anything because I didn’t need any new Apple products. I gave Thai Apple store five stars because it has every type of Apple product for sale and is nice and clean.

Took my Mom here to buy her an Apple Watch today, Danny was super helpful and extremely nice! Overall great experience!

This Apple store has the ABSOLUTE WORST customer service of any I have ever been to in my like. There is an employee there by the name of “Ricky” who was in-capable of answering any of my questions, wasted over 2 hours of my time and was completely incompetent. At one point, I asked to speak to a manager to which he said, “they were all un-available” then he proceeded to give me the run around and I left dissatisfied without having my issue addressed. I would HIGHLY recommend someone looking into his lack of professionalism and incompetency because if I was the manager of this location, I would not want someone like him working for me and devaluing my business. If you’re reading this review and you’re able to do so, I would STRONGLY AVOID going to this location and would suggest using Microcenter off of Bethal Rd for all of your service and purchasing needs. I truly hope this review helps someone else avoid this headache.

Waited on hold 15 mins yesterday with Apple to book appt at Genius Bar for today to go over purchasing 3 new 12pro phones. Wait in line 15 mins today and get up to counter and they don’t sell phones or review phones here. Meanwhile I stood and watched him line up several phones out of boxes on the counter for the person in front of me. Wasted trip. Wasted time. He says the person at Apple didn’t know they are just a window here. There are 3 security guards out front and you can only walk to a window by appt?

Great customer service. It always seems to be very busy but they work very efficiently and no one waits for long.

Trying to return a defective MacBook Pro, first Apple store return need wait. Not busy time, many staff just walking around. Ask for help, said you need wait we will sent a staff to you. Awful.

I brought my Macbook more than an hour before closing because I wanted to drop it off for them to look at and diagnose. I was told that I'd have to come back for an appointment because they needed more time before closing to do that. Seriously? I know it only takes 5 minutes to check someone in. If you want to close an hour earlier then change your hours so people don't waste their time driving to your store.

It is very ahed to get attention of someone to get you checked in. Once you do check in they do try there best to help.

Was with a friend who had to get her screen fixed on her Apple phone. Have a pretty good system moves pretty fast fixing the screen is so expensive you could get an android phone for that same price brand new. Little pricey for my taste but I definitely like the androids better then an Apple.

Couldn't help me reset my iTunes password. Takes a month to recover it. I'm going back to samsung. I have an $800 paperweight.

Nice and very neat place to look and try out all Apple products and Beats by Dr. Dre wireless headphones etc. Helpful, courteous and friendly staff. Have a Starbucks coffee (Starbucks restaurant located just opposite of Apple store) and enjoy researching on Apple products to help decide which product is more suitable to you.

Just not as helpful as they used to be. And it is so difficult to get in to the Genius Bar with or without an appointment.

The store is located in the polaris mall on first floor down to the food court. It is near to the main entrance on right side downstairs. Opposite to VonMour.
The staff are friendly and helpful. Great techincal assistance by the team. Can expect waiting on busy days but not longer than 15 mins.

I visited the Apple store, the food court, the cookie shop and b&n. Live this mall better than easton.

Called ahead and asked if I could walk in or did I need an appointment. After being told that I could walk in I was told I had to wait an hour to see a technician-an hour just to see a technician. I would be nice if they would tell you there will be a substantial wait when you walk in. Even if you see a technician, you will have to sit at on a very uncomfortable wood stool-hmm, maybe so you will get up and buy something? Had a much better experience at the Easton store.

Extremely disappointed! Brought in a frozen iphone asking for data recovery and update assistance through iTunes. Had no solution and was sent away with a frozen phone and no hope of data recovery!
Good news! After much research, I updated the phone and it is working brilliantly. Apple help should be better trained.

Saw lots of negative reviews on here so we were a little hesitant to go to this location but we ended up having a very positive experience! My husband had shattered the screen on his iPhone 7. We got there about 10: 30 and someone signed us in within five minutes. He told us the price and that it would be an hour for the repair. We went back in a little over an hour and again someone helped us within five minutes. His screen looks great and customer service was on point!

Good service there, I bought my still working Iphone 2G there and it still is going! There was this one guy named mike who could help a lot. Very good prices, probably the cheapest way to get an IPhone.

Out of the two Apple Stores in Columbus, this is my go to store. I feel the staff is friendlier and the store is more efficient.

Most horrible apple store. They told, only way I can buy the sim free iPhone is to apply barclays apple card. I checked with apple help center, they told it is not mandatory. Looks like they have conservation for selling phone to some people.