Apple Polaris Fashion Place, Columbus OH

They are extremely unorganized and for some odd reason, the employees come off as pretentious. I’ve had numerous problems with these “top of the line” products failing and all have been deemed to be non-user defects. Buying Apple care is a nice peace of mind, but when it comes time where you have to use it, you’ll have to wait an hour to be seen and be without your laptop for a week.

Staff was super nice and knowledgeable. Managed to fix my booting problem and save my files. Had me back up and running in about an hour.

No sense of urgency or customer relationship. Currently I am trying to get the battery changed on my iPhone which they ordered the part for. So far so good. But now, I have received an email that I have to schedule the repair before Sunday, otherwise they will give the battery to someone else. Now, I cannot schedule an appointment at the Genius Bar, since it is not associated with my Apple ID. Therefore I called the number provided, which by the way is the phone number of this particular store, and no one would bother to take the call. I had to deal with an automated system which is as bad as SIRI and then I was waiting for 2 hours in the line.still no one would bother to take the call. But I am not surprised, because when I was in there to order the battery, all the 100,000 associates were so calm that they were not even bothered, when customers would lose their patience, but it is a phenomenon, how slow the associates can be. In my line of field: judgement day and they would show you the door. In a nutshell: Very Disappointing and I would expect more. I will mark a cross in my calendar when I am thru with this subject and I do not have to go back and deal with anyone in there anymore. Defiantly a point for the store manager to think about and to improve. I just bought a MacBook Air and luckily, I found it somewhere else. In and out. Here I probably would have waited for approx 2 hours just to get on a list.