Byers Mazda, Columbus OH

Simple: Do not laugh over the phone when you are helping someone. You know who you are. Will do my best to not recommend byers.

Don Overmyer was really efficient in getting the leasing process through. He was very friendly and answered all of my questions. Went through finance smoothly and was out of the door happy. Would recommend Byers Mazda for all your car needs!

Fixed my airbag recall very quickly. Sales bros never bothered me to buy a car and the staff was professional for the most part.

Byers Mazda is the worst dealership I have ever dealt with. PLEASE do not buy from them! This is not my first bad experience but is by far the worst. They do not return phone calls when you leave a message, which you have to because they don't answer their phone in the first place. They are rude, unprofessional and have the worst customer service. I have been without my car for 2 days with no update on the status of my car, repeated attempts to contact them and get a rental which is covered under my warranty have been ignored. How is any normal person supposed to get to work? ! I feel they are ignoring me because since my car is under warranty and whatever is wrong will be covered, they won't get a huge payout from fixing my car, so they have made me their last priority - or not a priority at all. I will never come back here and I strongly suggest all take their business elsewhere!

Sold me a beautiful Lexus telling me everything checked out, no issues, etc. Clearly not the case. From day one every time I drive it the front bumper cover pops out. Known issue with this Lexus after seconds of internet research, but disturbing that they had to have had it happen at the dealership, did nothing about it, and really don't care about it now that I've told them about it and live 3 hours away. Salesman followed up 2 days after I told him about it, and manuals being missing, said he would check on them and get back to me. Never heard from him again. Called sales manager and he pretty much just said go to Lexus, can't be a big deal to fix. Had absolutely nothing to offer. Very unsatisfied. Beware and check the car out yourself, because they might, but if there's something wrong they are certainly not going to disclose it to you. Fail.

I am typically not one to write a negative review of a place, but the quality of service as Byers Mazda has gone done since I originally purchased my car three years ago. In order to keep the care tuned well I made sure I brought the car back to the dealership for its suggested maintenance. For the large majority of the past few years the service was excellent.

Most recently I dropped the car off and left the car in their care all day. When they called to let me know the car was ready for pick up I asked several questions about the work that to be done and was informed that the service was completed. Upon picking up the car and reading the report I found that the main reason I took the car in was not addressed. I called in to speak with the service desk and they rather condescendingly stated that it wasn't on the ticket so I never requested it (regardless of the fact that I had stated it when I called in to make the appointment, when I dropped off the care, and before picking up the car). I was fine with the mistake but the tone was unacceptable. I called to speak with a service manager and he agreed that the situation could be handled better and offered to have the car brought in for the remaining service free of charge (oil change and point inspection).

When I brought the car in for this service at the time we agreed on, the service desk was not aware that the service was to be covered (which is okay). However as I sat in the customer lounge I could clearly hear them talking about me, how I never requested the service, and how I was upset for no reason. When I said "excuse me" they just answered the phone like nothing happened and continued on the day. I had to go and talk to a cashier to try and find a manager before they ultimately called the person I requested to talk to.

I never requested anything for free. I never said anything about the service aside from the fact that my request was ignored and instead of treating the customer with respect they were condescending. I brought the car in on my own time instead of making them pick it up. I never said anything cross about the mistake while checking the car in and didn't even talk to the person who made the error. To be treated this way is disheartening and sad. There are plenty of garages in town and plenty of Mazda shops for me to take my car to for factory service. Sadly they are losing my business until this issue of customer treatment is clearly rectified. So sad that it was all one person who the organization could not correct.