Kroger, Hilliard OH

I lived in Hillard 6 years and I have never experienced what I did tonight. My nephew came to this location and was racially profiled and harassed he was buying gifts cards for me for my employees as a reward they told him no get out they were calling the police. He did absolutely nothing wrong. This place will never get a dollar of my family’s money and will be hearing from my attorney. With everything going on in the world this was so hurtful

If you have a mask requirement, enforce it. Today was ridiculous and your employees did nothing address people not wearing masks.

They have no idea how to manage their Clicklist schedule here. Shouldn’t allow 100 orders for pickup in a given hour if they can only fill 12 in that amount of time.

Went into store friday 730pm! 4/1820. Many of the young man working were in each other's face not practicing social distancing. It was terrible!

Love the food accessibility and presentation. Very nice!
I give it only three stars because of repeated experiences with the pharmacy. They are very, very slow. Understaffed for the evening rush. Last time, took me thirty minutes to get my prescription.

This old lady named Jackie at self checkout kept eyeing me and my mother while checking not in a friendly way more like assuming that we were going to steal. The machine beeped which alerted Jackie she came over and checked all of our groceries making sure we hadn’t stolen anything which we didn’t. Then she proceeded to stare my mother while paying, The machine had an error and caused my mother to re enter her card she puts her card back in and Jackie watches her put in the card and watch her type in her pin acting as if we weren’t going to pay.

Do Not Get Grocery Pick-Up Here!
We ordered our groceries 1/30/2020 by midnight for a 5-6pm slot. We were contacted at 4: 45pm on 1/31/2020 that it was delayed. Okay, I get it, we pull up at 7pm because we were told come after 6: 30. I was told a possible 10 minute wait for pick up. It is now 7: 27pm, still sitting here and there are multiple cars ahead of us. TWO cars left without their groceries. I could have walked in and dealt with the weather for this hassle by now.stop over booking your grocery pick up closets Kroger!

Will be contacting customer service after this trip as well.

Customer service rude as could be! I asked to speak to someone higher up and she told me "no " she was arguing with me and kept laughing at the situation and told me what I was saying was "a lie " when I had actual proof, times and date. I will never go back to this location until staff is under control.

Best Kroger I've ever been to. Great prices and cashier's helped me put items on the belt! Fantastic crew!

I usually don’t shop here bc this Kroger is just dirty and never have anything in stock. I ordered for a online delivery bc I didn’t want to drive all the way to cemetery Kroger just for formula. 4.5 hours later I’m still waiting and most of the items I ordered they didn’t have and they changed the formula My son doesn’t even use! Wouldn’t recommend getting a delivery from this store!

Im a delivery driver and shop at krogers. This location has the worse receiving department i have seen in 20 yrs. Krogers you need to do better and your employee's need to remember that individuals like myself spend money in your stores. But after this experience i will think twice before i spend my hard earned money at another Krogers.

Please sell freshpet refrigerated cat food. My kitty is a picky eater and wants this stuff please!

The items i need always seem to be out of stock on a regular basis. This has been a consistent issue with this store. Now that they have remodled they have even fewer options on items. Its like they have downsized their inventory. Im constantly having to go to competitors to get what we need. We dont want to do this but are left without a choice.

I was dissatisfied with produce and hardly no products throughout the store. Completely out of our bread.shop there at least 2 times a week. Everytime we purchase potatoes I find 4 or 5 bad ones in a 5 pound bag. You really should change purveyors. I hope your shelves will be fully stocked next visit or I will go to giant eagle. We live 1.3 miles from krogers. I really want to continue to shop at Kroger. Our cashier Jason was great. We left with a smile on our face. Great job Jason.

This store is getting more and more crowded. So far they've done a good job keeping the checkout lanes staffed. They could improve with getting the deli counter staffed. There is always a long wait to get help here.need more people and slicers. I've also noticed a lot of empty shelves like there's an issue keeping up with inventory. I enjoy shopping here because I see a lot of the same folks working and I like talking with them when I see them.

Came here 3 times in 3 weeks looking for Kroger Brand pitted kalamata olives and they have never been in stock. Why is this such a problem?

Not enough registers open. Had to wait for 8 self checkout lines when there are 16 in store. Never any close parking spots. Click it parking spaces need to be relocated from front of store. Stockers with 2 carts of boxes blocking aisles at 9: 30 a.m. Only 3 non-self check-out lanes open on a Saturday morning. Today I was hit up by Kroger person trying to get me a credit card. NOT why I go grocery shopping. Finding more every week why I dislike this store.

The water machines are both down.again. I'm not making separate trips for water and groceries. I'm taking my business elsewhere. I won't be going back any time soon.

This store is delightful. The personnel are all friendly and helpful. The produce department is beautiful and all the shelves are well stocked.

Racist old hag there! Went through each, and every item in my damn cart! Who the hell takes 30 mins to check a freakin cart!