Mai's Beauty Salon, Columbus OH

They have the talent and skills for hair and nails but not for customer service! I hope they learn professionalism and how to treat every client the same.

I called the shop and ask if they were busy he said we’re not too busy right now I get there less than 10 minutes later after waiting one hour and a half I still did not get a penny I just left I will never return

Do not go here for nails i paid 65 dollars for short nails with gel so just imagine how much you’ll pay if you want medium to long nails your gonna be paying almost 100 they are ripping ppl off on prices this was the only time i will ever get nails from a salon my nail tech charges me 70 for long nails with designs diamonds everything i should have just waited for him to come back in town never again

Guys and gals, skip the wait time. They don't care even if you wait for 25 minutes or not, if you are walkin, don't bother this location. I don't recommend this place for walkin haircut.

I’ve been going to Mai’s for the past 2 years and have never had a bad experience. They treat you like family and I love it! I would definitely recommend Mai’s for all of your beauty services.

Anisa was quick and very patient. She had me in and out of there. She was nice and friendly and I look super nice for my Anniversary.

This place is amazing! Plenty of staff and they offer lots of services we love for beautification. Definitely worth trying out.

I have been coming here for months to get my nails done. I had to attend a funeral on the 5th of June and with my hectic schedule on the 4th I had to go to a previous place I had been going to since I moved. They found fungus on my nails and took pictures to prove it was there prior to them doing my nails. Fast forward I just spoke with Mai and showed her my picture and has to show bank transactions that I had been coming here and not jumping salons. Now I just asked her to just take care of my nails, she clams that even with the proof the fungus was on my nails prior to the other salon touching my nails that it was their fault. So sad

I can easily go in there after work around 4: 30pm on a Friday, (not the first week of the month) and get out in about 35 minutes with a deluxe pedicure done by Johnny.
Reasonably priced.

Been going there for 13 years.its convenient to get all your beauty needs provided in one place. I love my tech.very nice and polite

The beautician did a good job to dye my hair, but the reception lady changed the price agreed at the beginning with the beautician. The reception lady is rude and must learn some manners for customer service.

I always go and let mai do my eyebrows and she always do AMAZING but on my birthday I decided to get pampered I went got my mani pedi I’m only allowed to get dipping powder because of my job they only allows so it was a big debate about who’s going to do my nails I got done with my pedi after a hour of being there I had to wait another hour to get my dip done because someone finally decided to do my dip I had to wait forever for my dip to dry and I NEVER had to wait for my dipping power to dry after being at the nail salon for 3+ hours I was finally free to go mind you dipping powder is suppose to last at least 3 weeks my dip started coming off after 10 days I’m not hard on my nails I sit at a desk and type I’ve had it plenty of times and it did fine so I call and tell them what’s going on they just laughing in my face and basically telling me I should have came back sooner how when my nails just started chipping and falling off I would NEVER allow them to do my mani pedi again I just wasted all that money for them to laugh in my face like me and my money is a joke I don’t appreciate it

The lady who did my nails was nice at first until I didn't like my color and wanted to change it. Very rude and unprofessional I will not be back

Lan does the best eyebrows i never have to give direction i just sit down and let her be the professional lol never disappointed

Came in today and got a full set and pedicure @1: 45pm. The smaller Indian girl seemed pretty new, but she did a good job on my deluxe pedicure until she started painting my toes. She had paint on my cuticles and she didn’t even bother to clean up the polish until I said something. When it was time to get my full set there was two to three people being seen before me that were walk ins. It is now 2: 30 and I asked the lady at the front to ring me out because I had to go. She convinced me to stay because she was so sweet, so I did. The lady did the full set finally sat me down at 3: 30 and began my full set. She did a terrible job. She rushed, cut me will the drill bit, and did a sloppy job at painting. She slapped the clear coat over the polish so uneven it made my nails look very bulky and lumpy. I told her there was polish on my cuticles and she said just wash your hands and it will come off. Everyone here is very nice and respectful. I just wish they would take better care of there clients. A couple years ago this place was my favorite spot to go and I would brag about how everyone is so good. Now I’m very disappointed and it seems like they will just hire anyone off the street.

Toria is the best, I have been going to her for a while. She will make sure your brows & lashes look amazing. I used to go to Mai but, she doesn’t get to the shop until late in the day.
If you want your brows & lashes to look natural & not look like the McDonald’s arches or dustpans on eyelids then go to TORIA. If she’s not there or booked then go to PATRICIA she’s good too. Of course Mai is awesome on the lashes & brows but, being the owner her schedule is very busy & all over the place.

As a walk in I expected a wait, but an hour and a half without any follow up was not a selling point for me. Yes, I had listed Mai as my requested person, but after 45 minutes s ok me one asking I still wanted to wait or at least let me know it would be a while later. Then after being annoyed with the wait time I started to realize how horrible the "waiting area " is. For an establishment to be such a nice looking facility- staff PROFESSIONALLY dressed, eyebrows on point, ambiance nice, nice set up, looked like amble amount of options for whatever service you wanted. - the raggedy non cushioned chairs closely placed together with sun beaming in the window with the heat burning ne up doesnt fit. If I'm going to wait I want to wait in a decent waiting area.it doesnt tht with the rest of the business. Other places have complimentary drinks, or television, something.at least more comfy chairs. The lady, Patricia, that did end up getting my favorite ever eyebrows together was amazing. At first I was hesitant due to a few reviews that mentioned they were not satisfied with her Services, but I was FRUSTRATED.glad I made the decision. She wasnt the mist talkative, but got right down to business. Her hands and breath smelled of smoke, so I immediately said to myself i wasnt leaving a tip. Ha- wrong. Her magnificent work erased the fact her hands smelled of smoke. I've never been this satisfied with my eyebrows! Also, what business doesnt have a list of Services they provide and the costs? ! Promise, had it not been for Patricia, I would never return. At least have a list somewhere! Thanks

Great place to stop in if you are an Columbus Ohio awesome soul food restaurant right there in the same plaza.

I always have a pleasant experience when I go there. The only service I have done are my individual lashes. Mindy and Tori are my only choices. I have not tried the others. I also recommend setting up an appointment or else you could be up there for hours waiting.

Love this place and the owner is professional. Mindy is my favorite esthetician as I drive 22 miles to go there.