Metro Toyota, Brook Park OH

Great service and polite to work with. Easy to schedule routine maintenance and recalls. My 3rs Camry within 8-10yrs. Great dealership and deals

Just bought my first car here. Ramona was my dealer. She was very patient, kind, and professional! A pleasure to work with. All of the staff made me feel very comfortable, and the overall experience was great! I would definitely recommend this place. And I would definitely go back!

I trusted them after having made several other purchases and sending many people to them. Yet in dire need for a car because she was car jacked they screwed my sister on her lease. Should have been at least $100.00 less. You just loss a lot of future sales Jeremy. Kiss off

We just purchased our 11th vehicle from Metro Toyota since 1978. That's 43 consecutive years that at least one of the cars in our garage have been from Metro. They have always been great to work with, their friendly staff makes the buying experience so very pleasurable!

I took my Truck in to get a recall service done. When I dropped off my truck, it was running and working well. When I tried to pick it up, the service told me that the engine seized up. The dealership didn’t want to take any responsibility for it. The service manager was rude and demeaning. Corporate Toyota Headquarters repeatedly asked them to contact me to rectify the issue, but Metro Toyota refused to call me! Horrible customer service in my opinion!
DO NOT USE THEIR SERVICE DEPARTMENT!

The first time I took my vehicle to metro Toyota in Brooke park for an oil change I had problems. Two days after they did it, I noticed oil leaking heavily. I took a look and seen it was coming from the oil filter. I took it back and they said the technician must not of tightened it completely. I didn’t get an apology or credited. I took my vehicle once again, against my better judgement to replace a part. I was quoted for two hours worth of work which was completed in one hour. They over charged me by one hour and did not inform me of the garage fee. These people are ripping off customers and getting away. Report to BBB if you experienced something similar.

The people at Toyota are phenomenal, especially Anastasia in sales. If you are looking for a quality car and quality staff, Metro Toyota is the place.

I started working here almost a year ago, absolutely loved it. I adored my coworkers and got along with everyone! Things were very smooth sailing from there until I helped a friend out in need. I knew that we needed a new receptionist to help out so I got my friend the job, doing the same exact job as myself. They paid her more even though they are obligated to pay us equally but when I confronted the situation bc I felt it was very unfair, I was never given a valid reason for why she made more than me. I was also denied a raise at that time, so I asked for a past due 6 month performance appraisal. Once the appraisal began, they simply started retaliating, accusing me of missed paper work etc. My job was ALWAYS done correctly, and nobody ever brought it to my attention before that I was doing anything wrong. We NEVER finished the performance appraisal and I was fired for “performance” even though a week before I was fired, I was asked to train another new receptionist. Wouldn’t offer me more pay, ask me to do more work and then fired me with very little explanation. I do not recommend working here as an hourly paid employee. They treat you very unfairly, if you haven’t worked there for 5+ years you’ll be treated like you don’t matter. The woman who fired me, fired another woman about a month before me who admitted to reporting that woman stealing $300 of her overtime money. DO NOT TRUST THE DIRECTOR OF MARKETING, she’s been trying to take over every department since she started and it’s only been going down hill. Accounting and HR also had a lot to do with me getting fired, like I said don’t trust ANYBODY there.

Aaron was very friendly and helpful. They When I couldn't get the car that I wanted he gave me a better one with less mileage, only one previous owner and more reliable. Not to mention the car looks good! I would definitely visit again if I need another car.

Made leasing a new vehicle a positive experience! Sam was great and everyone else made the process quick and easy! So happy with my new car!

I had a great experience buying a new RAV4 from Metro Toyota and Yacek Nazarczuk. I wasn't sure what car we wanted or new or used. We test drove cars for 2 or 3 hours before narrowing down the model of car. There was never any pressure to decide or buy anything. I would highly recommend going to Metro and meeting Yacek!

Metro Toyota provided several choices of Toyota Certified Used Car options that met my requirements. They offered a good price and fair trade-in value.

I dropped off my car to the service department and everyone was very nice and informative everything went smoothly.

Sam was such a nice guy and a pleasure to deal with. The whole staff at this Toyota dealership was outstanding. I would highly reccomend!

I went in to see what Prius cars they had in stock. Tony was friendly and informative, without being pushy, so I decided to buy on the spot. Tony answered all of my questions honestly. The process was easy and Tony and Metro Toyota exceeded my expectations. Jeremy continued the great service with financing. They made the process easy and pain free.

Service rep was professional, warm and competent! Maggie listened to
my concerns, kept me updated throughout visit, and made sure I
understood what had been done in service appointment.

Very clean. A variety of snacks and drinks to eat while you wait. There is a fun looking area for small children and a fish tank!

I go here for routine maintenance be usually first thing in the AM to avoid the crowds, but I had to take a mid-day oil change appt out of last minute booking. They must've been short staffed today, because it took nearly 2 hrs for just an I'm change... But the guy who was working with me acknowledged this and gave me the oil change for free. Thanks!

I originally purchased my vehicle from Brunswick Auto Mart but felt like it took way too long when I took my Toyota Rav-4 for its first service and the distance from my house was too far. Now, I go right down the street to Metro Toyota and they have my vehicle fully serviced and washed within 30 minutes! I am very happy with the service here and the staff are very nice. Thank you!

I made the decision on the spur of the moment to trade in my current car because of all the repairs I’ve had to make recently. I’m so very happy that Metro Toyota was the first call I made. They were so nice over the phone and even better in person. I was nervous because I hadn’t purchased a new car since 2009 and I was also going to a different manufacturer. Everyone I dealt with were so helpful and I immediately relaxed. I don’t have enough words to describe how wonderful Ramona was. She was patient, kind, helpful and I didn’t feel pressured or manipulated. I am not a hugger, but I hugged her twice. She made the experience of buying a new car effortless and enjoyable. I would recommend her to anyone looking for a car. This is my first Toyota but definitely not my last.