Motorcars Toyota, Cleveland Heights OH

I’d been looking for a 2007-2011 Honda CR-V for a while and had already visited several dealerships before ending up at Motorcars. I had a 1999 Audi A4 Avant Quattro that I wanted to trade in—for its age it was in excellent condition, with a turbo and crazy low miles, and I had put a LOT of money into it in the year I owned it to make it safe to drive. Other salesmen I had talked to before this had basically laughed at me, even though I had receipts for $700 of work in the past 3 months and just wanted to get SOME trade-in value, and told me that they had put “a lot of work” into their cars too, and wanted to get something for that work. Listen, dealerships and individual people pay WAY different amounts for the work done to the cars—I understand my Audi wasn’t necessarily a prize for anyone, but I felt disrespected most places I went. Motorcars was completely different; they started with an original offer of $100 for the trade-in, but when I produced the receipts and told them I’d put a lot into the car, they came back with an offer of the full KBB value of $500. I really appreciated how they worked with me respectfully and empathized with my situation—the salesman was a young guy, but he was respectful and professional the whole way through. I was in and out, with my new car and paperwork, in probably less than an hour. I will definitely remember the excellent selection and service here next time I’m in the market for a car!

Loyal returning customer to Motorcars Toyota!

I had the pleasure of working with Joy Taylor, Upgrade Manager. Joy made my sales experience wonderful with my new car selection, I love it! Joy was very patient, courteous and knowledgeable about my Toyota vehicle selection. Joy even provided a all around walk-through of the vehicle upgrade bells and whistles. Exceptional and seamless service always with the Staff at Motorcars Toyota. Toyota is a unparalleled to any other brand I’ve had.

I walked out a very happy customer.
Thank you Joy!

My wife and I just bought a 2021 Toyota XLE RAV4. Beautiful vehicle and we’ve been enjoying it so much. Michael Sayre helped us and is an excellent sales person, and a new friend. If you ever need a Toyota go see Michael. He’s a great guy and he won’t steer you wrong.

I recently visited motorcars Toyota on mayfield rd. Very happy with the customer service. We had the pleasure of working with Michael Sayre. He is amazing, patient and very personable. Met our needs and left with the vehicle and deal we wanted. Thank you Michael!

Antonio Morson was the certified product specialist who helped me. He did a wonderful job and was extremely knowledgeable about the particular year (2008) of used Avalon that I was interested in. He got answers for the very few questions that he could not answer immediately himself. After I had agreed to a deal, he expedited the extra paperwork caused by my using a credit union in San Antonio Texas for the purchase. I had been buying cars thru them for over 30 years. He also was able to get the trunk carpet cleaned further as I requested. This was the best used car purchase experience that I ever had. Strongly recommended him, and this dealership, to facilitate your car purchase efforts.

Motorcars Toyota went above and beyond to help me find the best vehicle to meet my needs. After a difficult experience with my prior vehicle they completely made the situation right. I highly recommend them, and in particular Joy Taylor was exceptional in her knowledge and professionalism.

I had the please of working with Joy and Tyler. They knew I was going through a bankruptcy process and they had my back and made sure I was able to drive off with what I wanted. They are AWESOME

Everyone in our family buys their cars from Motorcars Toyota on Mayfield in Cleveland, Hts. They have the best serviceI I have seen. Be sure to ask for Joy Taylor, she really went out of her way to help all of us in the family learn about all the exciting featuresof each car. I wouldn't buy a Toyotafrom anyone else.

I visited Motorcars Toyota and had the pleasure to meet Curtis Cheney he was AMAZING. He was very honest, knowledgeable, practical and down to earth. I usually dread going into a car dealership because they all act like sharks or pay you no attention. In summation go see Curtis Cheney he won't let you down!

I had a great experience buying a new Highlander from Motorcars Toyota. Patricia Marcin was my sales person and she did a great job during and after the sale was completed. She was fair, honest and clearly had my best interest in mind during the purchasing cycle. The truck runs great and the warranty package was better than any other dealers were offering. These are good folks - go check them out.

After having a bad experience with a another car lot I found a car I liked at motorcars went in and was meet by Karen Horvath who took real good care of me and got me in the car I wanted I would recommend her and this car lot. #thanksalotkaren

I had an excellent experience at Toyota in Cleveland Heights. I was helped by Rob kanfer, who was absolutely awesome! Excellent customer service! I'm loving my new Rav4!

Very efficient staff and prompt friendly services. Syed Raza was extremely helpful and cooperative. Made me feel comfortable through the difficult decisions and paperwork.

I'm extremely disappointed in how I was treated as a customer and with how this place and it's employee's continue to NOT work with us at all!

Been buying all my cars here since 2002. Can’t say enough great things! Just got another car today for my son. Thanks for everything Todd, Mike, Matt and the hold staff!

I have been a customer at this dealership for over a decade. They have always treated me and my family with respect. Syed, my salesman, is a super smart and hardworking guy who made the process go very smoothly.

Have sold me ”almost new” Honda car, and after a month I'm finding out that it was in a accident plus the wheel is shaking all the time. I have constant problems with it now. They did not take any responsibility for it. Be aware.

Good dealership to do business with. They did everything right. Also good sales force. Mitch did a great job.

Bill Toth the "Pit Stop" coordinator took the time to drive with me to my home and get my garage door opener to work with the car. Then he walked me through all the cool things I can do just by talking to the car!
He is excellent. And I love the car because of it

I’ve purchased multiple cars from Motorcars Toyota and have referred many family and friends to them, and it has always been a pleasant experience. From the sales to the service dept, the staff is very trustworthy and professional.