Noah's Ark Animal Clinic of Colerain, Cincinnati OH

I found a baby kitten this morning in my driveway. I have never owned a cat so i wasnt sure if he was healthy or what to do with him. Futhermore I knew I wouldn't be a good fit for him, but I also knew I didn't want him to go to the spca. To my surprise the wonderful ladies working here jumped right in and showed the poor little fellow so much love and then said they will care him. I can't say that I didn't cry in the parking lot after giving him away, but I am 100 percent sure these ladies will give him the life he deserves. Thank you so much!

Although the prices are reasonable the communication is less than desirable. My puppy was in there for Parvo, as depressing as that was for myself and fiancé, the "Parvo" area is in the basement. It is a dirty, tiny place that looks like cages were just thrown into. No only did that worry me, but then I was told by 3 people he was leaving after his third day. So when I went to pick him up, I had to wait 20 minutes in line to even say why I was there, then when I asked to pick him up the receptionist looked at me like I had two heads. She went to the back, came back and said the doctor did not clear the dog to go. I was livid, as I had talked to THREE people that day who said he was being released. However I truly believe they had no idea which dog they were talking about the second and third times I called. The receptionist just kept saying "Sorry hun" and didn't offer to bring the vet out to speak to me or anything. Then the nice man working with my puppy took me to him and told me the puppy could come home with me as he was feeling better. I, of course, wanted to do what was best for my dog, but he was insistent that the doctor was okay with him leaving that day or the next. The man then went to "do his paperwork" left me in this basement for another 20 minutes, had me take the puppy to my car, then come back to settle the bill. I came back to settle the bill and of course, I was told "we weren't expecting his discharge so this will take a few minutes", when I said I could not leave the puppy alone in the hot car for too long the SAME receptionist said "Well we weren't expecting this and it takes time. Give me your phone number (it was on file) and we will call you when it is finished. " Then 20 minutes go by, no phone call, I went back in, the bill was done. I asked to speak to a vet to clarify for my puppies safety as there really were not take home instructions and mixed messages. I was told I would have to wait another 20 minutes. I was over it. They didn't even bathe my Parvo puppy before letting him return home. I had to get him home, bathe him. I feel like my fiancé and I are having to call our vet to figure out his aftercare instructions, in order to protect the puppy. This was a frustrating and HORRIBLE process. I am very happy this is not my regular vet. I WOULD NOT recommend Noah's Ark on Colerain. I am thankful my puppy survived but the lack of communication, and back and forth did not make me confident in the medical decisions being made. I went to pick him up at 7: 30 didn't leave until 9.

I spent more time waiting to check in and then pay then I did with the Dr. I'm definitely getting a 2nd opinion and will never go there again. Stood in line for over 45 mins to pay.

I have call the office to speak with them about services and care for my Yorkie, it sound good but after reading the reviews I see that help is needed there at the front desk If I could make a different in helping others with the care of there love ones by my assistants to improve the quality of service for animals I know every loves there cats, dogs just as much as I do I've never work with animals but I have worked for doctors office took care of the front desk for 2 Physicians and assistant in back when needed I know that you have to WANT to help others to do good job if you don't have that it shows in employees action when everyone has to always stay professional, respectful and be a team player helping others daily cause patients has to trust proper care and people who provide quality service for love of the animals must always come first I'm rating this as a 5 to be contacted

I have been taking my dogs here for almost 20 years. There have been many changes in that time. Some of the complaints that staff are rude and the waits are long, I find accurate on occasion. There are a few rude individuals and the clinic gets crazy busy with emergencies some days. However, overall my dogs get excellent care. All 3 are seniors, 2 with heart failure, 1 in renal failure, (and allergic to everything). They are 11,13, and 15 years old. They still have a quality life, walking up to 4 miles with me regularly. I credit the medical care they receive. All 3 have had to have surgery in the past 6 months and I was terrified that I would lose them. I was a mess thinking that their last moments would be someplace scary that they didn't want to be. The staff acknowledged my fears and made sure that I felt comfortable through the entire process. They even called me with updates during my last little guys procedure because they knew otherwise I would be an emotional mess. Thank you to Dr. Robinson, Ben, Julie, and everyone on staff for getting us through a terrifying experience. My dogs are all doing well and I expect that we have alot of walks in our near future.

As long as John is there I will be a patient. He is the best might not be a people person but man he treats the animals like they are his. Over 20 years We have been going there. They need to get the front of the house together but everyone in the back is awesome.