Northgate Ford, Cincinnati OH

I took my 2016 Ford Escape in for transmission issues. Turns out the transmission needed to be completely replaced. I hadn't even had the car for a year! Luckily I had the extended warranty coverage and everything was taken care of down to the penny and all I had to pay was my deductible. I love this dealership. Everyone I met was friendly and fun and had a good sense of humor. The only drawback I had with my experience was that I felt that the communication wasn't really there like I would have wanted it to be. My car was with Northgate Ford for almost a month! I missed my car so much, but Randy and Steve and the girls up front were amazing. They even did my oil change (which I was due for) and replaced a tire that had a hole in it. I would highly recommend them to anyone. Thanks everyone at Northgate Ford!

Absolutely an amazing experience. Tom S. Is the salesman you want. He is the best! Will never buy a car anywhere else!

Vicki is THE BEST CAR SALES PERSON! She always gets the job done! I will never go anywhere else to buy a Ford! They do such a great job at Northgate!

Had routine "The Works" oil change, tire rotation, and multi[point inspection. They were on-time with appointment and was able to wait for a short time as they did the work.

Friendly service. Clean and comfortable area for waiting.

WOW EXPERIENCE. My salesman Andre Singleton was awesome. He was excellent in helping me feel comfortable in buying my 2020 Escape. He's an excellent salesman. Thank you Andre.

I went with my sister to look at a Ford Fusion. We had Andre as our salesperson. What a nice fine gentleman. He was very helpful in accessing the loan to begin with. He made sure she was comfortable with the car before they made a deal. He did everything he could to get the terms she could afford, and did. Everything went just as my sister had hoped. If I was to buy a new car, I would deffinently go to Northgate Ford and have Mr Andre as my salesperson.

Salesman Gerrein went above and beyond to get me in the car I wanted along with keeping my payments where I needed them to be

I specifically asked 2 separate salesmen to walk around a car looking for dings before I drove 2 hours to buy a car. They say its clean, no dings. Get here, looks horrible. Giant waste of time. DISHONEST!

I just bought a 2018 Ford Edge from Northgate Ford yesterday. I personally worked with Vance Burris - an exceptional sales member who once again was able to deliver exactly what I wanted. This makes the 5th vehicle I have bought from Northgate Ford and they never disappoint. I will continue to return here for my future needs as well as maintenance for my current vehicle. I would highly recommend Northgate Ford and Vance. Thanks again!

Always a wonderful experience at Northgate Ford! Vicki Wilburn is an exceptionally friendly, knowledgeable, and professional salesperson. She is a joy to work with and helped make my experience a joy as well. Each and every person involved with the different aspects of my vehicle purchase were exceptional and went above and beyond. Thank you Vicki, Cheryl and Janet!

Paul knighton was great and my family has bought now our 3rd or 4th car from Ben easiest Car buying experience in my opinion. Coming from someone who has worked in The same business!

It was great working with Tom Schnur! He was very friendly and went out of his way to make our experience great. He was very patience as we originally thought we would probably buy a used vehicle, but didn't know exactly what we wanted. Tom walked us through the process, let us test drive multiple vehicles and we ultimately decided on a brand new F-150.

TLDR: Good so far, always seem to be treated fairly. Purchase and serviced vehicles from here.

Look, buying a car and getting it serviced can be stressful. And usually as a customer you end up feeling like you were somehow taken for a ride. So far with this dealership I have had no complaints, except maybe how busy the service dept is. They are good folks.

They didn't rotate my tires. I had appointment at 11: 00 I didn't get out of there until 2: 00. One lady came in the same time I did. It is now that the Sale Advicer that I had didn't come back to let me know what was going on.

Salesman Jason was great to deal with and Ashley in the finance department was awesome! Thanks to the Northgate Ford team for making my tuck purchase go so seamlessly. Thanks!

Only reason for 1 star is because 0 wasent offered! Drove over 2 hrs with bank check to pick up an explorer sport that we were told by 2 different sales people 0 dents, well looks like a baseball smashed it on both sides! Then the next one they offered was online 1000 more well they said its 2000 more and wont work with us at all, so back in the car and headed 2 hrs home

Not very pleased just got an oil change and tire rotation and found they scratched 2 of my rims. I tried calling there service dept but no one ever picks up.

I had a great experience. Ed, the salesman who assisted me was able to get me into the car I wanted. I came in with a Pre-Approved letter from a financing company but Ed was able to get me a better rate from a different bank. I truly appreciated his help. Ashely, in financing was very nice and explained all the terms and conditions to me. I will definitely refer friends and family to this dealership.

What a great experience working with Northgate Ford for the purchase of my new truck. Working with Ben, Tom and John was a pleasure as they gave me their attention and made the purchase a smooth process.

I would highly recommend Northgate Ford to anyone looking for their next vehicle.

Service department slow and ties to put blame on customers added, 8/1/18, service still unexusable, tried to get oil change and recalls fixed wanted me to wait over 2 weeks same excuses short on help