PENZONE Salon + Spa Gahanna/New Albany, Columbus OH

I found Lauren Dehart’s information on a FB page saying she worked at Penzone’s I took a chance and booked a style and color - both were fantastic. I went back for a highlight and it’s honestly the best I’ve ever had - the colors are exactly what I wanted. First time walking out of a salon truly excited about my hair color.

The staff is very friendly and they now serve wine at their refreshment station. I love getting massages my Brenda, MasterMassage Therapist. I've had her do my massages several times now!

Had a fantastic time with Celeste! I came in for a haircut and fresh look after quite a while since my last trim. She listened to the style I wanted and perfectly brought it to life! The experience overall was super relaxing and exactly the type of pampering that I was hoping for. She made me feel so welcomed, and I left positively glowing. Can't wait to be back!

Cora is the best stylist! She takes care to listen to what you really are looking for. I especially love that Penzone offers ammonia free hair color and their COVID protocols are the best I’ve experienced. Cheers!

Wow. Just had a fantastic massage from Kristina. I had never had hot stones before but have always wanted to try them - they were amazing. Kristina went over and above to take care of my sore spots. She used the perfect amount of pressure. I went in with pain and tons of knots and left with zero pain and zero knots. I will return very soon!

I paid for 2 services this past Friday- haircut and style and Manicure.
I gave it a 4/5 experience because
a) Violet did a great job on my long curly hair! I had not had a haircut in such a long time (since December of last year maybe?) and Violet new exactly what I wanted. My hair looks healthier now. I will return back for sure.b) My manicure peeled off after 2 days. And my cuticles on my nails were not evenly trim and polished.

My review is specifically directed at the outstanding service provided by my nail professional, Nancy. I am a nail biter with sensitive, peeling cuticles, and with Nancy, I was never at any point uncomfortable. I got an acrylic full set done for a special event, and my nails feel strong but perfectly comfortable - not to mention they are gorgeous. Please see Nancy and give her all the praise!

I am not at all happy with the stylist. I kept telling her she was cutting too much off. She cut off at least 8”! My hair was down to my waist now it’s just below my shoulders. I could have done the same cut at home and saved myself the money.

I was extremely unimpressed with the services I received this past weekend. Multiple issues with quality of work and management not allowing my 6 year old daughter to be with me during my hair appt for a bridal party, but yet allowed another client to have their adult daughter or friend present for theirs. I could go on but I emailed the company and have yet to hear back. I've never been more frustrated.

Great pedicure with Lisa! She knows what she’s doing. Always feel like a new person after a visit to Penzone’s!

I was very unhappy they doesn't book me correctly. So I left without anything bring done ti my hair. I called Kenneth's right away and they were able to not only get ms in right away but I left with a beautiful cut and color

Kylie is the best. Great cut and color. I really like that I can get a pedicure while my color is processing. 2 service at one visit.

Amy is an incredible at color! Alyssa is fabulous aesthetician! Yolanda does a perfect mani/pedi! All are amazing women!

Liddy saved my hair! (And my vacation) I left another salon in tears after getting over 10 inches cut off. Liddy took my ho hum bob cut and turned it into a stylish pixie. She listened to me, gave suggestions based on hair and face shape, was professional (never bashed the first stylist/salon) and really turned it all around. I will be back, all my friends will hear about it and I will be looking at other services. (Check in and out staff was great also)

I have been a happy customer for several years. Kim (Gahanna/New Albany location) has been cutting my hair for quite awhile and I've always been very pleased. She is truly an artist and a perfectionist. I've gotten facials and pedicures over the years and am always happy when I leave. I have made a decision to move to Florida soon and I will truly miss this salon, but mostly Kim! She is such a sweetheart and an amazing artist with scissors!

Zach is AMAZING. My hair has never looked so good. Which is exactly why is was expensive af.my balayage and cut was $162 (before tip). I died inside by my new hair brought me back to life. THANK YOU ZACH!

I've been going to Tracee for a very long time. She is the best, love what she does with my hair!

Gemma is absolutely the best at everything! My daughter and I have booked with Gemma for 13 years. Followed Gemma from salon to salon. We will never see any other esthetician except Gemma! Words cannot describer her excellent talent and years of experience. Fun and sweet woman as well. We both highly recommend Gemma for all your needs.

I took my friend here to get highlights. Spend 3 hours and end result was half of the hair did
Not have highlight because she said her hair did not lift the color. She did not care to fix it. All she said was you do not have to pay for the color but just pay for the blow out. What about the time wasted?

Love my stylist Lexie at the Gahanna location! She does an excellent job - always! I've been her client for years and just love her!