Sunnyside Toyota, North Olmsted OH

Thank you Matt Gnidovec and all at Sunnyside Toyota for your incredible service, great communication and all your help with our new Highlander! We love it! If you are in the market for a new or used vehicle.we highly recommend you go see Matt! Thanks so much. Sue & Bob Gabanic

Had a great experience with the Sunnyside Team. Sam S.went above and beyond and was amazing to work with right from the start. Can't recommend them enough!

Kelly and Ron did a great job helping us find the Sienna we wanted and needed. Professional, clear and they care. It was a good experience.

Al and Courtney were AMAZING! As always the service was great! I would highly recommend working with them if you’re interested in purchasing a Toyota!

We purchased our 2021 Venza from Sarah Buchanan at Sunnyside of North Olmsted. We found her to be an excellent salesperson - very knowledgeable, courteous and eager to answer our questions. Once we were ready to take possession, she spent a lot of time going over all of the technical features of our vehicle. We appreciated her diligence in making sure we were satisfied with our purchase.

Excellent service. Mathew Gnidovec and Alex helped us to buy the Toyota Avalon and explained everything in detail. The process was smooth and fast. Thanks guys m!

I had an excellent experience at my service appointment. The person who helped me indicated I didn't need an oil change, only a tire rotation. She was very kind, thoughtful and honest. I thought I needed service on my air-conditioning, but she showed me how to operate the buttons for the air properly so the air works fine now. Thank you for your help.

I recently picked up my new Camry Hybrid and am so pleased with the car! Maria Berardi, my sales person, was wonderful: friendly, informative, patient and considerate, answering all questions I had. She showed me how the features worked and made sure I understood everything before driving off the lot. The financial staff were also great, working through the paperwork quickly and efficiently so I did not have to be in the office too long (because of Covid). This is the third car I've gotten from Sunnyside and would recommend this very professional and friendly team to all.

11/10 experience at Sunnyside Toyota! Kyle and Dave helped us find the best car for our needs, with an even better deal. The entire process was smooth, answering all questions and concerns we had. They went above and beyond by explaining the gadgets of the car, taking off the extra license plate, and following up 2 days after taking the car home. Will definitely go back in the future and recommend to everyone I know!

We had a great experience purchasing our new vehicle working with Courtney and Al at Sunnyside. I would highly recommend working with them if you are looking for a car. A great experience!

Had the worse experience trying to schedule an appointment for a recall on my car. I call 1/7 to set an appointment gave my information (name, address, make, model, VIN.) The lady transferred me to the service department the service advisor said my information wasn’t in the system so I gave it to him all again. I forgot to ask how long it would take for the part to come in because they have to order the part before you can make an appointment. I called back and the lady said her computer was froze and to call back in the morning. I called back the morning 1/8 got transferred to the service department this time I’m told my part wasn’t ordered and they needed my VIN number again. I told the person in the service department I’ve talked to three different people at this point and I wanted to cancel service. She transferred me over to the parts department just to make sure it wasn’t ordered and she couldn’t see it. The guy in the parts department asks me have I ever got service preformed by them I tell him no I’m new to the state of Ohio. He says I need to talk to someone in a completely different department to get set up as a customer before they can even order my part to satisfy the recall. He also says they will need my VIN number again when I call back to start the process, and I shouldn’t have been transferred to the parts department. I call back and explain the situation to the receptionist and she tells me I should speak with the service manager to fix the situation. He’s in with a customer and I can leave a Voicemail. I resolved to just leave it alone and find another Toyota dealer in the area. A couple of moments late the guy from the parts department calls back. He says he sees the part and it has been ordered and should be here by next week. It was too much of a hassle for a recall.

I want to thank Maria Berardi at Sunnyside Toyota for educating me on all the options and helping me find a Toyota Camry Hybrid that meets my needs. Thanks Maria for a great experience.

I want to say, Tammy Hope out of the rental dept is an amazing employee! She went above and beyond to help me surprise my mother after years of not seeing her. She made my first ever car rental an amazing experience and was a ray of sunshine when it seemed like i was not gonna be able to pull this surpise off. Thank you again. I highly recommend Sunnyside Toyota for all your rentals!

We worked with Mikayla Patton. She was very knowledgeable about the different models and worked hard to help us find the highlander that was our best fit.

Fast and friendly service! Very organized and professional. Always a pleasure to deal with this location.

Maria and Patrick are a GREAT team! They made sure that everything went well and smooth! The reason I gave 4 stars instead of 5 is because of 2 reasons;

1) Sunnyside didn't fill up the tank! It only had 1/4 tank of gas. When I purchased vehicles from other dealerships they made sure I drove off the lot with a full tank!

2) Not even 24hrs after purchase a dash light is on. (!) Low tire pressure right? I Don't think it's a "big" deal.

I never felt pressured or pushed. Charlie and Maria put me at ease and were very patient as I made my decisions. I felt I got an honest deal.

Ron Swetland absulately out of his way to get us into new car. Mike Cuva also very pleasant to deal with. Sussyside has been a go to place for us and we always buys car from them. They are very professional and listens to you more than other dealers who simply can not listen to you and can't help make you listen to them. Great place to shop car.

My contact in service was very helpful and pleasant to work with. I was surprised to learn that my car did not get a once-over (check fluid levels) as part of the service. I was also surprised free lifetime tire rotation is not included with the purchase of a set of tires. I should have asked up front. Live and learn. This is why I rate four instead of five stars.

They were unbelievable. Joel was honest upfront and very aggressive and competitive pricing. Definitely dealing with them in any future purchases