Budget Car Rental, Beaverton OR

The operator of the SW Canyon location in Beaverton, OR was very accommodating. When my plans changed and I needed a car for several hours a day earlier than my reservation, he offered me a van at a reduced rate. When I returned the van the next day, I had a great 5-door Kona waiting for me. He took very good care of me. It was worth taking MAX from the airport to Beaverton.

The person in the office was very good at her job. She engaged with me and helped me know about your Ultimate Test Drive program.

Rented a truck a month out so we could move across the country. The day we were going to pick up the truck we get a call from an extremely rude woman at this location to let us know they never got the truck and there was nothing they could do for us. She was very condescending and didn’t try to help us at all just kept saying there was nothing she could do but told us to call the other Budget places and see if they have a truck available. When I asked why she didnt already do that she responded with “I don’t get why you can’t do that. ” EXTREMELY RUDE! Did not try at all to work with us and find a solution. She also said, “Well I have it in my file someone was supposed to call you yesterday and tell you that we didn’t have the truck but they forgot. ” Like that would help. Go to the Budget in Portland, much nicer! Total idiots here.

I placed my rental reservation. Went to the store to pick up my rented SUV. They didn't have what I had reserved. She offered me a giant van instead. No thanks. The clerk at the location said I would need to call customer service as she couldn't cancel my reservation herself. She then proceeded to give me the customer service number for AVIS even though she was looking at my Budget rental contract. I had to call AVIS for them to tell me it was the wrong number. So, my plans are now on hold and I had to sit on the phone for half an hour or more. I will say cancelling on the phone was easy enough, hopefully my money will be refunded. Also, during a pandemic and when the signage at the store mandate masks (which I am ALL for), the clerk was unmasked. There is a plastic barrier, but not in the correct location as it was to the side of where business is conducted. It's really quite useless.

We normally use another car rental company, and I'm remembering why.

Rented a car in Beaverton OR - car was clean, staff was friendly, they were practicing covid-19 protocols

This is the worst place to rent from. Do not go here!
I made a reservation three months in advance and these people tell me we have no truck. Not just me but it was like 10 customers waiting to rent their truck and we could not get one. No one called to let me know, just absolutely ridiculous and a complete waste of time. Never again. People do not rent from Budget!

They are good, but didn't have what I reserved. I would only ask that you not take the reservation if you don't have what I want.

The process to rent the car went smoothly. The car was not totally clean on the inside, but not too bad. The clerk was friendly and efficient. She may consider wearing clothes that cover her cleavage considering some people might feel uncomfortable with that.

Great customer service and choice of cars. Emily was really nice and fast to get me in a car and on my way.

Friendly staff goes out of their way to make you happy about the rental experience. Grateful for the smiles and happy energy there. Thank you

My wife and I made a reservation a month in advance, I. Was contacted today, the man named Mark said that her would have to cancel my reservation, because he would not have any inventory until after the first of the year. I planned whole mine around getting that truck. They are not professional and he suggested that I use another confidant company. DON'T USE THIS COMPANY!

I don't know why Ive read so many bad reviews, on this place. I've rented cars from them multiple times, now. And I have never had an issue. I get there, they get straight to the point and get me out of there pretty quick. Have even gotten upgraded, because they were out of the car I originally picked. Guy is nice. Pleasant experience. Thank you, Budget.

My last time renting a car there. He tried to charge me for gas. After I filled it. The cars that I hot from there were nice.

I am currently standing in the office at 10385 SW Canyon Rd, Beaverton, Oregon. When I came in to pick up my car that I prepaid for, I was told I had to pay an upcharge for all four days because I was 40 minutes early. When I refused, the employee told me I had to wait then and went back into the office. I am now standing here alone in the empty lobby, with no other customer in sight, while the employee sits in the back making me wait out of spite.
I cannot think of another rental business that treats customers like this.

The service at this location was unacceptable.no one acknowledged me when I walked in either to rent the vehicle or to return it. When I went to rent my car there were a few people in front of me one of them being a corporate customer. I was waiting to pick up my car that was already paid for no one had acknowledged me and the person waiting on the corporate customer said I will go out and vacuum your car for you without even acknowledging that I was waiting to pick up a car. Very poor customer service.

Worst car rental company I've ever dealt with, zero customer service, zero accountability. This place is more than happy to take your money and run. I am thoroughly disappointed. Not going there ever again.

Jordan is such an incredible and patient human being. He helped my family out and took care of us when the people from the national line were consistently unprofessional and made us almost cancel our reservation. This business is still running because of his exemplary customer service. Thank you Jordan! Will be renting from this budget location for as loong as he works there!

Best advise: Please avoid this location.
Very bad experience. Never going back to Budget again. There is only one person to help and it took 2 hours to checkin. He said he needs to fill up the gas (gas station is very near by) which took him 1hr to return back and said the gas stations are busy. He also screwed up the billing while returning the car and said he will adjust it for us which never happened.

Prepaid Online for 4 days.it cost me $371 for 1 day. I found & bought a car. Returned rental 1 day later. Because I PrePaid. I get NO REFUND. To me that's Theft. I'll Never rent from them again.

Typical Sunday drop off at budget, long line, wait over 30 mins just to drop off, parking lot over flowing, one employee working at desk, no one to wash and clean cars, offering other customers dirty cars, only with a sorry. Felt bad for the employee, but he needs to tell his company and his manger to go screw them self, if your going to make me work alone.reason I only rent from budget is cause it is the only one of two car rental near me that is open on a Sunday, and the other is way more expensive