Epris, Medford OR

I bought 3 tank tops that I tried on when I got home And unfortunately did not fit properly. I went back to the store with the receipt and tags. The woman behind the counter denied my refund and told me that it was against store policy because I took the tags off. I wasn't even offered a different size. The shirts had not been washed nor had any rips. I've returned many items in my life and as long as I had tags and the receipt it has never been an issue. Buyers beware!

Rude OWNER. Me and my friend asked to try on a dress & she said sorry we don’t have big sizes. There was a size xl, large, and medium in the dress I wanted. I’m 150 pounds sorry if I look to big for your cheap China made dresses.

Every single pair of Jeans are 34in in the length. I would have bought 6 pairs if the length was right! 100 pairs of jeans and all are 34in length! So dumb

I went inside to get a skirt and the only sizes were larger for every skirt in there and I asked if they had more and she said those were the only ones. I feel like if you have a clothes store you can’t have one size so that sucked.

A great experience to shop and work here! I would definitely recommend for people who love cute clothing:)

Rude staff and even worse return policy. I paid $50 for a dress and the hem unraveled after one wear. I wanted to return it and the girl I spoke with was incredibly rude and said all sales were final. Save your money and avoid the frustration. Don't shop here.

The store was large and had a lot of selections. The price range was varied and had some good sales as well.

For the most part the staff was very helpful and polite. They were even kind and helpful enough to find more selections in her size for her to try on while she was in the dressing room. Although, one ridiculous rule they informed us of was that no matter where you are traveling from to shop you're only allowed to try on 9 formal dresses per visit. My daughter picked a lot of different dresses to try on and a few prom dresses.

Store employees informed us that I, her mother, was not allowed to be in the dressing room with my daughter to help her with the dresses. I can only look at them from outside the door. And if she can't zip it up she has to partially come out of said dressing room for help. Not sure why this policy is in place but it is not consumer friendly, leaves the child (or adult) partially exposed to public and makes it difficult for expedient clothing shopping.

Another issue I had was while my daughter was trying some things on I was gathering other clothes for her to try on. I brought them to the outside wall near the dressing rooms to show them to her when she came out next. While I was waiting for her to put on a dress to show the additional clothes two separate staff members, one seemingly the owner or manager, came to me to inform me that I cannot give her more clothes and that they have to give it to her. Which I am aware of because that is a pretty common practice in stores to alleviate theft I guess. I told them both I was aware and was merely showing her more options before having them bring them to her to swap out more clothes for the max allowed.

Everyone that was shopping in the store looked like they had the money to buy clothing there. Yet they watch everyone like a hawk and make people feel like they're doing something illegal by trying on clothing. Maybe they need better loss prevention but they make everyone feel like possible thieves. Very unprofessional uncomfortable store to shop in.

Speaking as a consumer, it's really unfortunate that the business treats their customers this way. After all, we are the reason the store stays open and they make any money at all. We are their livelihoods. We should be treated better.

Was just in to return shoes that didnt fit. The xashierbwas extremely rude. Wouldn't even respond to questions asked. Let alone would she return my never been worn high heels. I would never recommend supporting this business.

Very impolite service with ridiculous policies can't have my drink in the store as if I'm a toddler who will spill for one its a mall with a food court maybe they shouldn't operate in and then not allowing my daughter to try on shoes with her dress in the fitting room made her walk out inti main part of store to try shoes on as if we would steal I understand that people do but to treat the majority of customers in such a manner is poor service in my opinion I wanted to take my money elsewhere but my daughter loved the dress so I ended up purchasing from them

Owner was so rude to my 2 year old daughter even asked us to leave. I've never in my life have been treated with disrespect. Never again will I shop at that store. Clothes isn't even high quality It's cheap looking and expensive prices. I Hate the owners for how they were with my daughter and I.

The worst shopping experience, their return policy (not returns allowed) is nonsense. Their clothes line is poor quality made in China cheap material and expensive.please read the policy before you want to waste your money there. You could find another store with way better quality and price. Don’t fool yourself here.

Was in here shopping for last minute top for Halloween and there was some other customers in there trying stuff on. Mall closes at 9. It was 8: 46 and I asked to try one more top on (BECAUSE THEY DONT ALLOW RETURNS OR STORE CREDIT) and she told me no we’re closed.
Rude.

Horrible owners. They accused my daughter of shoplifting while trying on clothes and forced her to leave. Stay far away. You can find better else where. If I could give negative stars I would.

Horrible, horrible, rude, and would never spend $$ with this company. Owner in back watching everything on cameras and is rude as well!

The Asian in the striped shirt on 8/4/18 needs to get fired. Rudest person I’ve ever dealt with.

VERY rude employees. Been in there twice and both times the employees were extremely rude. It was the employee wearing the striped shirt and the date is August 4th 2018. Thanks.

I walked in today to look at formal dresses but, when i walked in i didnt get a greeting. I asked to look at the dresses and most of them were literally falling apart. I think if i made my own dress it would last longer then these. -40000000000/10. By the way if you dress diffrent they will stare and pretend your going to steal and stalk you all over the store.

Worst customer service ever. Sucks that their service is so horrible because they have very cute clothing and I would love to shop there but the girls working in their are so rude I don’t even want to give money to the business any longer. I don’t suggest this store to anyone only due to the staff.

I tested a perfume and I bought it and the actual thing smelled nothing like the tester and they told me that they smelled the same. The tester smelled sweet and the perfume I got smelled like Opium. They treated me very rudely.
Edit: Karma came through! She was too busy telling me that "they are the same and this us the one I wanted" that she gave me the tester (the one I liked) instead of the gross-smelling one I bought! Still very poor service though.

I came to Epris to buy a dress and brought my daughter and her friend. They tried on clothes with me. The employees tried to take my purse; I had to show them my Oregon DPSST Identification to keep it in the dressing room and advised them my purse cost more than the dresses themselves! While I tried on clothes and then denied the girls the chance to try on clothes on the chance I would not buy anything. I will never come here again! Apparently, it’s their policy!