Epris, Medford OR

Wish I could rate them a big 0. Customer service was awful. FYI They don’t return or give store credit. I literally bought a dress not even 24hrs before and they wouldn’t take it back.

Now that I’m seeing other people have had horrible experiences here, I can safely say this place needs to be shut down. Absolutely horrible. The ENTIRE staff there is rude and the dress quality was horrible. I was going to pay $114 for a dress that turned out to be extremely see through. I ended up not getting that dress and finding one for $196 that looked lovely on me. Even though I saw the beads popping off in the fitting room, I was willing to deal with it because prom was in 5 days and I NEEDED a dress. The lady who was working told me I could pay half of the price now and pay for the rest of it over the next 2 months, but I could keep the dress. It sounded fishy, but she explicitly told me that’s what I could do. I came back later that day to pick up the dress, paid for it, then the guy wouldn’t give me the dress. I told him that’s not what the other employee said earlier, and I even talked to the lady the day before when I came in the first time! Even she was super rude the entire time I was in there. She was slamming things around and getting annoyed because I wanted a specific kind of dress. NOBODY in that store says please or thank you and no one acts friendly at all. Anyway, the guy started yelling at me and making fun of me because apparently I was the idiot for what the other associate told me. He said he could give me my money back, and I told him to do so. Then he said “You can’t shop here anymore. ” He then pointed at the sign of the store policies and I was so upset! He didn’t say anything to me before I returned the dress then I couldn’t help but cry because I was so stressed out. He said, “Get your mom to come buy it for you. ” I then told him it’s my money, I am an adult, and I’m never coming back. He yelled, “What’s the problem? You got your money back! ” And I left the store. NEVER come here. The worst customer service I have EVER received.