Hot Stuff Spas & Pools, Salem OR

Fast, friendly, and hassle free service. Will be coming back for all my further spa and pool needs. Marty was beyond helpful, give that man a raise.

Awesome crew at this place, I showed up, spoke with the owner outside a bit, 20 minutes later we set a date to have it delivered. It was a quick, easy delivery! I am 100% confident that I know how to use everything on it too. They installed the cover holder and set my stairs up as well. Awesome dudes for sure! Thank you for the fantastic deal and superior customer service! I recommend Hott Stuff Spas & Pools to anyone and everyone considering getting one! Low pressure!

Bought a hot tub from hot stuff when they had the parking lot sale in place of the fair expo. The delivery went well. One of the fittings was leaking and they came and replaced it immediately and even comped us the chemicals we used to fill it up the first time. Very good customer service and a good experience with them fixing something that comes from the factory. Will always do business here.

Excellent customer service. Very friendly and helpful. I would recommend them to anyone looking to buy a hot tub!

I just started coming here this summer. I have a large above ground pool and had no knowledge past a clean filter & chlorine tabs, on how to CORRECTLY care for it. UNTIL NOW! I was referred by a person who refuses to go anywhere else themselves, as I will now do the same. The customer service was Perfect! It was pretty busy in the store and Marty, specifically, after completing the water test, took the time to explain the results to me and physically show me which products I needed, why I needed them and what they did. It took a few trips to get my 9,500 gallon pool water balanced but with Marty's help we did! I will absolutely be coming back for my water needs and would definitely recommend and will refer others! Thanks Y'all for helping me enjoy my pool this year!

Super fast, friendly and knowledgeable. The lady at the counter tested our water set us up with everything we needed!

From the start to the finnish they put the customer first, they knew their products and did not let us waste a lot of time or money on something other than what we wanted. They explained every step in the process, sale was quick and easy. Delivery was prompt and they took extra care making sure the tub is where you want it and how to set it up. We bought the new cover lifter that does not attach to the tub much easier to use and set up. A great experience expect to be doing business with them for a long time.

I originally began shopping for hot tubs from other local places, but after discovering how important it is to have a good local support system for any potential issues, Hot Stuff was the hands down winner. From start to finish the team here has been excellent, answering any questions I had during the purchase process and ensuring I picked the right hot tub for my husband and I. Beware some of the other spa companies.my neighbor bought a hot tub from one of the other companies and they literally delivered it to their driveway for them to ASSEMBLE themselves! They had to put on the side panels to the spa, and move it to where they wanted it, it was crazy. Rest assured Hot Stuff does not leave you hanging like that, they are there for you from the beginning, and will teach you everything about your spa, maintenance, and chemicals. Oh and they do free water samples that give you a “recipe” for the chemicals you need, it saves you money by not using guesswork buying chemicals, and also ensures you’re not soaking in a chemical laden bath either. I’m so happy with my purchase and the service. Lifetime customer here!

We worked with both Elizabeth and Adam. Both were very knowledgable and extremely helpful. We have used this store for years with my mom's hot tub and we decided to buy our own with them because of there superior knowledge and skills. Thank you.

Awesome service and extremely knowledgeable staff! Saved us a lot of money too! I highly recommend going here!

BEWARE! They will charge you a 25% restocking fee for ANY return! Even with 3 days of purchase. I bought a Sand Filter off their sales floor that they had just taken out of the box - last one! Found our power outlet was bad, not our pump and went to return their pump. It was still in my vehicle where they loaded it and they would not take it back without charging me $150! Their policy was not mentioned when I purchased it, on the receipt or website. It was on a piece of paper on the counter with a whole paragraph of other information. The owner told me they get a few calls everyday asking for pumps, but they would not even consider taking their pump back without the 25% restocking fee! Complete RIPOFF! I am filing a dispute with my bank and will sell the pump to someone who needs it!

Adam is AMAZING! Friendly, professional, knowledgeable on all the products and willing to work with your needs. As a first time spa buyer, it was such a great experience. No pressure to purchase anything. Highly recommend this place! Definitely earned another loyal customer! Mahalo

Awesome service! And no pressure! Informative. And have Spas available when no one else did. Will always go back there! Very happy with my whole experience

I would highly recommend this place! They did an awesome job getting my hot tub up and running. There Install Technician did an excellent job, and went over and beyond assisting with getting it working. Thank you again!

Great experience from Liz, Fiona and Marty thank you so much for the repair for our hot tub! Excellent service

Customer service is always great. Very helpful and knowledgeable. Pricing is great. I would highly recommend to anyone to have their tubs serviced by their knowledgeable team.

I've been going here for years. Great advice on maintaining my spa by kind professional staff. They are patient and very knowledgeable. Thank you!

I want to give a shout out to Liz and Fiona who worked tirelessly to fix my spa over the last few months! They were so patient with my dog while they worked and were tenacious in getting the correct parts ordered and installed. Thank you so much! I’ve been enjoying my hot tub every night since it’s been fixed!

I have always experienced excellent customer service whether on the phone or in the store. They have always been very responsive with my maintenance needs. Recently I had to put my old tub down, and Adam helped me get a new hot tub. I will only shop at Hot Stuff for all of my needs. Thank you Adam and your entire staff!

The customer service is outstanding. They always have the spa products I need and they take great care of us with any questions that arise. They are also very family friendly. I highly recommend them.