U-Haul Storage of Sw Portland

I have used them for 3+ years now and have always been happy with them.

Customer service is great, but then again I'm there to rent a truck and move, not get served tea and crumpets. I appreciate their kindness, professionalism, and that they make the process simple and quick so I can get in/out/and on with my move.

They're always nice, answer my questions, and sometimes my quote is more than the actual charge (I always overestimate how many miles I'll be going to allow for extra trips). The additional fees here are the same as anywhere else, and both the quote and receipt they email break each charge down and explain them.

I really appreciate that because both the store and I are too busy to waste on explaining to me, a grown adult that can read an invoice, about something that can be emailed!

Here's my biggest suggestion for all uhaul rentals: take the time to refill the gas to where it was when you got it, and take the 10 minutes to log the condition of the truck when you check it out. The website makes this very easy.

I will continue to use them, and to recommend them.

Thanks guys!

I wish I had read the reviews before scheduling and paying for a hitch install. They texted me to say they needed to reschedule twice. It’s now been a month since I paid for the hitch and I have yet to get an appointment. When you call the location you get routed to a call center and I have not been able to get off hold after waiting even 45 minutes. Now I’m just hoping I can get my money back. Absolutely do not try to get a hitch here.

Absolutely horrible customer service. I scheduled appointment online for hitch install only to be told by the guys behind the counter that my service was canceled. I asked them how that was possible without informing me? They said “not our problem, talk to corporate”. I told them I confirmed over the phone that my appointment was good. And have order confirmation email. They said “Can’t help you”. I told them this was unacceptable and asked them as a customer how they can make it right. They said “ corporate screwed up, talk to them”. I said are you all not on the same team? They said “not really “. I finally gave up and asked to refund me. They both said “ thank God”! By then I was really offended. I filed a complaint worth corporate only to be told that they cannot validate what happened in the u-haul front desk and sorry all they could do is refund me. I said, I already asked for refund why wasn’t it already done. I have still yet to be refunded so now have my bank involved. What a JOKE this location is. AVOID at all costs. No empathy. No care for customers. You all can do better than waste your money & time at this facility!

If I could write a review for zero stars I would, if your able to utilize another location I would suggest to do so.if you have any issues try to take them up with the corporate office, the managers of this facility are not "customer servicey" in any means of the word.they do not care what you have to say about anything that might be wrong and I can not stress this enough do not I repeat DO NOT just assume that the person that is helping you at the desk is pulling up your truck is the one that you should take.

This place is awful. I left my water bottle here and have been trying to call and see if they have it. Every time I call it routes me to a call center and I have to wait 20 minutes just to talk to someone. I came here to the store again a week after my first visit and they don't have it. Never using uhaul again and especially not this location.

If i could give 0 stars, I would. The staff is not helpful, and forget trying to call the location - they never pick up their phone. Do yourself a favor, and find literally any other storage facility.

The problem with this place is the location staff. The guy who I asked a question acted like I was robbing his house. Why do companies hire customer service people who clearly should not be working with humans?

Had a hitch installed incorrectly at Uhaul. They then incorrectly scheduled subsequent appointments 4x before they finally were able to look at my vehicle to correct the problem. Incredibly rude, inefficient, and disorganized location. Strongly recommend you visit another uhaul location. Management is terrible.

Helpful friendly staff
I rented trucks from this location many times. I have never had any issues.

Richard, thank you for the quality service and for making my day! Go here, honest straight shooters with a good business model. Uhaul needs to give this crew a raise.

Quick service and quality vehicles is the reason I use this place. The staff are friendly and efficient.

I would probably rate them 0 if I could. They are literally stealing your money. They gave me a quote of $26 for 6 miles. And I didn't even drive 5 miles and returned them. The next day my fees were $52.69. They are robbing people.

Larry Hall is the GM and is one of the best managers that I have had the pleasure of working with. U-Haul is my transport, moving and storage facility for about 7 years. I have worked almost every Westside PORTLAND location have been disappointed until I landed here. Most of the issues are due to U-Haul corporate and managers that don’t have the backbone to make things right. Biggest complaints is constantly being routed to the National call center when I am trying to call the store directly. Larry is the only manager that I know of who instructs his team to pick up the phone before it routes to the call center. It’s regulated store by store. Then my other pet peeve is having a 24 hour facility that Turns off all outdoor security lights at night. I am talking pitch black. Not very comforting but Larry’s facility is always well lite. I can only assume it’s the manager that makes this decision.
I am Really like Larry’s assistant managers, Cody and Richard. They are excellent at taking over the “please the customer” attitude, yet they are not push overs. They always provide the highest level of service even though they work at a corporation that is not, In my opinion, very easy to work with or for from a corporate level. They are lucky to have a great team at the Tigard/SW PORTLAND location.

Always a great experience, the manager is always available and they don’t nickel and dime you. Best storage experience I have had in a long time!

BEWARE! Stay away from this location they will steal your money! I rented an appliance dolly for $10 had it 4 hours and returned it. Two days later I check my account $60 charge from Uhaul. I call them and they realized their mistake and say they credited my account. A week later still no money in my account and no help from Uhaul as they claim they sent the money back to my bank but my bank says they have no record of that. STAY AWAY FROM THIS LOCATION!

I needed to get a tow hitch installed on my car, so I purchased the hitch and scheduled the service for this past Sunday morning. The time I selected was presented to me by Uhaul. I showed up to my appointed time, confirmed in an email, and they said I was not on the schedule, but instead they had moved my appointment to a Monday, mid-day. I asked why they would do that without contacting me, and was told that the record showed that "contact had been attempted, but not answered" and that they had called me at some point. I had no record of a missed call from them, and had not been left a voicemail by anyone, so I was never informed that my appointment was changed to a work day when I can't make it. They refused to help me on the date of service that I had scheduled and confirmed, and when I mentioned that I was displeased with that, they did not apologize, but instead repeated "well, it looks like we tried to tell you. " They then told me the only open weekend time they have is now two weeks out, on a day I'm out of town.

I got a refund on my hitch and will be going elsewhere to get one installed later this week.

If you're looking for trailer and hitch wiring accessories or info these guys know their stuff. Great selection of trailer stuff, helpful and knowledgeable staff and decent prices make this place a 5 star. Yippee, now my trailer has lights! Thanks Larry for your help, see you again. Regards, Mark in Beaverton

As with most Uhaul locations, be aware THEY ARE TRYING TO NICKLE AND DIME YOU FOR EVERYTHING THEY CAN! Be Sure: Ask all details and charges, demand answers on fees and price-rates and NEVER just let them control the experience on you. If you think colleges are notorious for hidden charges, then you would LOVE how they treat you hear. Be intelligent, don't let them charge you for nothing like they'd prefer.

I have had to call the office several times over the past few months. The young woman who answers is always very helpful and pleasant. Excellent customer service.

Came in yesterday to reserve and get a quote on renting a truck. I was told $99 and $5 environmental fee. So, I get there this morning, and was told $135.