Verizon Authorized Retailer – GoWireless

Little upset. My husband and I traded our phones in and we were told that we qualified to get 800 for each. I had asked multiple times to confirm that was the promotion. I even spoke with someone from the call center who also confirmed and stated they were going to make note in my account. Come to find out we only got 700.00 each. So now I’m out 200.00. I called the store and spoke with Ashley and expressed my concern and all she could say is she is new. I asked her to have the manger call me. And she said all she can do is leave a message on his desk. So I would like to know why is it ok to give the wrong information and now I’m the one who gets to pay for it. Not to mention I asked for a receipt multiple times and was told it was emailed to me. I never received the receipt. I even called back to ask again. Really sick of people not doing their jobs and giving customer the correct information. If I did that I would be fired. Zero accountability!

One star only because it won't allow me to give less. This was one of the worst experience of my 65 years of life. Calob was horrible

Adam was incredibly helpful in helping me get my parents new phones set up. I switched them to the iPhone 11 from old Samsung devices and he was incredibly patient with them and all the questions they had about how to use an interface that was new to them. He even made sure they both got the protection they needed on their devices and was very knowledgeable.

The staff was incredibly polite and quick, I witnessed them deal with very difficult customers in a very fast and professional manner. I normally hate getting a new provider, but visiting this staff was a pleasure. 10/10

Haven't always had the best experience with Verizon but the gentleman who helped me, Adam, was the absolute best salesman I've ever worked with. Not only did he take the time to hear my complaints but he made it his personal mission to fix everything. I was ready to take my account to Tmobile but after getting everything finished with Adam I made the decision to not only stay for the time being with Verizon but will be returning to him soon for new devices. Outstanding employee and an asset to Verizon overall.

Adam was a huge help. He was very thorough in asking what I needed. A+ service here. He also helped save me some money so I could get all the accessories I wanted.

People where nice and a lot of help. They went above and beyond at this place. Ask for Corey! He gave us the best deals and best help I could ever hope for!

Corey gave me the best service that I have ever had at a Verizon store. He was patient and a great teacher. He helped me to get a better plan, he told me about promotions, and I think he deserves a raise. I am a senior citizen and the help that he gave was very much appreciated.

Kaleb and Corey were stellar customer service champions. I had a catastrophic failure with my S7 and they were able to solve the situation creatively and wonderfully. These two are a true credit to their organization.

My boyfriend and I went in to get a new iPhone since his was ridiculously old. Corey helped us out and gave us excellent customer service. He was working with another gentleman before us, but he was very communicative about when he could help us while the other gentleman was transferring data, and was great with multitasking! He had answers to any questions and was pleasant to talk to, and patient with us especially when it came to iPhone set-ups. He even hooked us up with awesome deals we didn’t know we wanted. Thanks man!

This is the worst Verizon store I have ever been in went there twice yesterday to be blown off like I was not standing there then today she was to busy on her phone and could not even open door until exactly 10 just horrible service

The people were very helpful, knowledgeable and friendly.
April was very helpful. Thank you!

Got help without a long wait, did all we wanted to accomplish! Very helpful lady and patiently answered our questions. Made our day so much better! Must check out this store!

Everything was great and the team was so helpful! Tons of info and a great deal with my new phone.

April day was Extrodinary! She helped with some particular accessories I couldn't find anywhere else and I am very pleased with her customer service.

April helped us set up my husbands phone. She was so great! Came to this Verizon store because our local one would not help. Will recomend this store to others! THANK YOU April.

Ordered 2 new phones, but one had to be ordered in. Had to be charged a 19.95 set-up fee on top of the regular 30 dollar activation fee for the phone that came later for some reason? Would have just gone to a regular Verizon store to avoid the extra fees of the 3rd party store

When we walked in no one was in the store. An employee came running from the back room. She was not very professional and could not answer my questions.

I was having issues with my phone and this store helped me get a new phone! They found one that was not an arm and a leg and it works for me. I am very glad April and all the employees there really care about customer service. They even oopene for me!

Amazing customer service help me save on my bill very kind. The gentleman at the store was very knowledge and kind.