Apple Park City

Clean, well laid out store with helpful, knowledgeable employees. Giovanni was very helpful explaining the different iPads, pricing, etc.

Update. I didn't buy anything at that time but I did end up getting an iPad with the Apple Pencil. I really enjoy it, it's easy to use and has many apps and features.

Fantastic service! Greeter Logan was very personable and Stephanie was an absolute joy selling us a couple of phones!

Fernando was so helpful and so nice! He has great analogies to help us understand what we were recieving!

Had two devices with issues. They where resolved promptly. Than You Brian at "Genius Bar" n The other guy at sales, sorry 4got his name. The only issue was I need to schedule the appointment. They don't do walk ins.

The store took 2 hours to repair my wife's phone, then they scratched the front of her phone. Then say they can't replace it till 24 to 48 hours after a repair. Terrible customer service also we asked what they did if they gave us a new phone or just replacement part and three people said three different things.

Love this store! I was messing around with the iPhone X and everyone was so helpful. I was checked in for the photo walk with Joe and it was really entertaining and fun! I actually learned some things about HEIC, JPEG, and RAW Photography! Also learned about ISO and Shutter Speed! Plus who doesn't love Animoji!

My friend had an iPhone that just didn't work. It took over an hour to get a new one, all the stuff transferred, etc. We had courteous help the whole time. The Apple employees know their job.

The store was cold! But I like the calm, uncluttered feel. The whole mall is a nice place to visit.

The store is clean and spacious with great displays. It often gets very busy and you have to set an appointment in advance and wait when you get there but the staff is generally helpful and friendly.

They schedule appointments and then make you wait anyway. Poor customer service. Why make appointments then. Employees are rude and completely disorganized chaos.

I need a new battery iPhone 6S. Can’t make appointment on line. Must drive to store to make appointment for next week at fixed time. Drive home, drive back, 1 to 2 hours wait maybe more, $30?
BTW Outside the store, new battery = $50 in 20 minutes.

Great friendly staff, had an issue with my charger, walked in guy gave me a new one and walked out all under 5 minuets! Great Apple store experience!

Disclaimer I hate Apple products but I have a 5th Gen ipod that I was gifted and needed some answers on why I couldn't get updates on apps. The place was packed by Apple Zombies. I finally made my way through them and found a service desk that was staffed with rude people who decided they would condescend to answer a question on my ancient ipod (I actually have one older that works great). Found out it can't be updated past 9.3 ios so can't update most apps but still plays music yay!

This store does not have enough employees. The wait time to interact with sales staff is too long (15-30 mins in the course of my visits). Good inventory and courteous help. You need patience to shop here.

Make sure that you know the prices before you go in. I didn’t know the price of a couple phones I was looking at. The one I wanted was out of my budget but I was considering another. However, as soon as the employee discovered that I didn’t have enough money for the first phone I was looking at she got stuck up and acted like I didn’t belong there and like I was wasting her time. I decided not to even look at the other phone and left.

The wait is way too long for an appointment. Walk-in customers were in and out with their issues while we waited.

Chaotic and disorganized. Majority of employees lack any kind of acumen and negative customer focus (doesnt seem to apply to Josh). What a pity for Apple place. If possible stay away; will rather drive 1 hour extra to get to another Apple center next time.

Great staff! Make an appointment online though, because it is crowded. I took my iPhone 6 there to get the battery fixed, as well as resolve some issues I had, and they saw me 5 minutes earlier then my appointment was!

Noone has a clue what is going on. Even if you have an alpointment you still wait an hour to see a useless apple genius if they can be called that.

Techno geeks are awesome. Scheduled an appointment, once at the genius bar, 10 minutes with a technician and "ta-da"! Done. YAY!

Made an appointment, arrived 15 minutes early and they refused service today anyway. What a waste of time. Rude employees knew they would not have to deal with us today so they blew off our aggravation. It’s not like I live next door and can come anytime.