Ashley HomeStore, York PA

I've always liked Ashley home store they have a lot of furniture to chose from and everyone that works there are very nice there. We just purchased a beautiful sectional there and can't get over how comfortable it is! Chris was our sales person at the Ashley furniture in York, PA and he was very helpful and nice.

Customer service is very kind is all I can say. I ordered a couch on March 28 and they gave us an expected delivery of 8-12 weeks. I had no problem with that! I understand due to Covid things were expected to be backed up. It is well past the 12 week mark and no one there can give me a straight answer on when my couch will be delivered. Again, customer service is very kind they have been patient with me however this is absurd.

I want to start by thanking the manager, Nicole, for speaking to me personally and offering assistance after an unpleasant encounter. I also want to thank the gentleman who helped assemble my furniture (Doug I believe) as well as the sales associate who ended up helping me. These staff members provided excellent customer service.

I was shocked by the experience I had when walking in the store today. A sales associate, Chris headed over to me to give me the sales pitch. I understand that’s his job, but I went into the store with specific items in mind and I didn’t need assistance. When he started, I politely said, “I’m good. I am just looking. ” He then continued on after I made it clear I didn’t need assistance. I once again said, “I really am just looking. Thanks. ” He then spoke to me in an incredibly condescending tone saying, “You aren’t courteous. Im trying to tell you the sales” all in an aggressive, unfriendly tone. Being spoken to in this manner while entering a store is an instant turn off. I honestly have never encountered such an unpleasant sales associate.

I only bought a couple barstools, but my intention was to buy much more as I just relocated from the Kansas City area a few weeks ago. However, the greeting I received left a very bad taste in my mouth and I left with only the bare minimum. I think it is important to have friendly, professional staff at the door as first impressions really are everything.

If you’re looking for a couch, that you want delivered in less than 4 months, do not buy from Ashley’s! We ordered one couch, one chair, and one ottoman on April 3,2021. First, it was supposed to be delivered May 22. We made sure one of us could be home as we opted for porch delivery to save some dollars. Our ottoman arrived before May 22, great! Except the matching couch and chair got pushed back to June 8. Then again to June 29. As of now, we’ve gotten delayed a fourth time to July 29! In addition to making sure someone can be home, the cost (of over a thousand) comes in and out, pending to not pending each time the delivery date changes! How frustrating! Upon emailing customer service twice, I’m replied to with the same copy/paste message explaining it is the fault of the manufacture/COVID and they’re happy to cancel my order.instead of offering a discount to have the furniture installed, a coupon, or really no response would have been better than the responses I did receive. Safe to say we will not be furnishing our home with any future orders from Ashley’s. If they are this far behind with every single customer who doesn’t buy showroom pieces, how do they continue to be in business? They lie about their turn around time at the time of purchase. Save your time and money and shop elsewhere!

*We did order online but we saw all 3 pieces in the store. Online was significantly cheaper for some reason. As you can see, the owner has responded to let me know it’s my fault for contacting the wrong customer service. He did not provide a contact for the correct customer service for online orders. Also, I don’t want a reselection (especially already having the ottoman) because why would I start this ridiculous wait time all over again? Officially giving up with this place and I hope to see my furniture before 2022!

We purchased a couch for our new home. We were told 8 to 12 weeks for delivery time, with the hint that they think they will beat that lead time. Well 12 weeks has come and went and we literally cannot get a straight answer from anyone at the store. Furthermore they still have no idea when its coming, Completely unacceptable. I was literally given the statement, "It's made out of real wood. " Ok? I will never ever shop here again. Post sale experience has ruined the entire experience.

I moved into my house in March and I ordered a sleeper sofa and a dinning room table from them the day I moved in. I have guest coming in July and prioritized this purchase above all others for my new home. The sales man was very patient with my family and extremely helpful and informative. However, I ordered $5,000 worth of furniture from them and and it now July, well past the 8-12 week estimation. I can understand if there is an issue with Covid, but every time I call, nobody has any information about where my furniture is, when I can expect it, or an explanation as to why it isn't there. I asked for a way to escalate this issue to corporate to find out where my order is since their explanations are "We can only see what stage your order is in and nothing else" and they've told me that corporate has the same information they have. Which is nothing. For all I know my order has been lost and I am out 5 thousand dollars.

I have guest arriving in a week. The sleeper sofa has not arrived nor has my dinning room table so I am stuck either having my guest eat and sleep on the floor or going to buy a temporary fix. I knew I had guest coming when I ordered this and was fine with the 8-12 week estimation, since it fell within the time to arrive before my guest. However if I had known it would be 14+ weeks with no knowledge of where my stuff was, I would have ordered furniture somewhere else.

I love Ashley Furniture and I am a long time customer having exclusively bought couches, dressers, and dinning room tables from them loyally with every move my family has made in the past 13 years. Our second round of furniture will be an entire bedroom set and I am afraid to make a purchase from this Ashley Furniture because of this and it upsets me.

This store is a joke. They do not stand behind their products at all. I purchased a $1000 reclining sofa 1 year ago with the 5 year warranty. I was told it covers anything for 5 years. Less then 1 year later the synthetic leather is cracking all over the seat and back rest area. The person at store level referred me to the warranty company where they told me this is not covered. They said the store factory warranty should have covered that. The service department was not helpful at all and told me that it was only covered during initial delivery. So if you purchased from Ashley don't expect to have any actual warranty. Cheap low quality products with terrible customer service.

I was told I'd get my furniture in 8-12 weeks. Every time I've called I've been told a different date. I've been told it's not their problem, it's a warehouse issue, but yet they continue to have all kinds of sales. I already paid $1500 in August and have NO furniture. This is unacceptable service and I will never buy anything here again, nor will I recommend this place!

Atmosphere was fine, service was friendly, but had to cancel making any sale due to insane policy. The sign out front said 60% off AND free shipping. The sofa set we wanted was out of stock, and would take 12 weeks (!) to deliver. So we asked if he could do anything for the wait (since we couldn't take the floor model) bit tried to play off a 60% break even though it was already on sale that much, then sprung the shipping charge on us. It was another $140! Which, correct me if I'm wrong, is not the same as free shipping. So I cancelled that and just wanted to buy a case and a pillow. After waiting alone at the register for almost ten minutes, someone came up to run the register. Until I needed to supply my name, address, email, etc to buy a glass bottle and bag of fluff. Once I said I didn't feel comfortable with that he and the manager (?) other sales associate (?) walked off to do something, and after a couple more minutes we just left without buying anything. I do not expect to return. But they were polite, and the showroom was pleasant. So there's that.

We purchased a reclining coach and love seat. Ask for Ron, he was our salesman and was awesome. We had a great shopping experience.

We purchased a sectional for our family room August 26th. We have a contract that says 6-8 weeks for delivery. It was an inconvenience to wait that long, but we really liked the sectional. October came and went and we still didn't have our sectional. They pushed the date to mid-November. November came and went. They pushed the date back to mid-December. We are still waiting for our furniture. We are being told the end of January, now. I will never set foot in that store again. I would advise you to steer clear, unless you think waiting 5 months, (or longer) is acceptable. When I asked the office manager, Oscar, if Ashley planned to compensate their customers for having to wait so long, he got an attitude. He told me this wasn't an Ashley problem, it was a manufacturer's problem. Ashley is the manufacturer, so explain that!

I will never buy from Ashley furniture again. The stand I received is broken to the point it can't be put together at all. When I reached out to customer service and corporate, I have been ignored repeatedly for over a month. I now have to get the BBB involved. Absolutely ridiculous.

Quality is to be expected for what you pay.
Problem is: Ordering from Ashley furniture store is more expensive than online or through another vendor, such as amazon. They take full payment up front, rather than a deposit at purchase and remainder at delivery. CS will tell you 3-5 weeks when from date of purchase.
When you call at 5 weeks for an update: They'll tell you the agreement you signed says 4-6 weeks.
When you call back at 6 weeks: they will tell you they're experiencing delays and most items are delivered in 6-8 weeks.
@ 8 weeks: you'll be told very rudely that you'll get your items when they come in.
@ 13 weeks when your husband calls and asks what he needs to do to cancel the order, they will call you the VERY NEXT DAY to tell you your items are in.
Customer service reps are incredibly impatient and rude over the phone.
Overall very poor experience on two separate orders. I do not recommend this store.

Ashley' s has always been the store we go to when it comes to furniture! We were in today to look at mattress, found one we liked, and was able to get all the paper work done and out the door quick! Not to mention they had an express delivery meaning we can have our new mattress by the end of this week. And they will haul the old mattress off for free! Can't beat their deals and service!

We had an awesome experience working with Tracy Wilmer at the York Pa store. My husband and I were very pleased with the way this young professional.handled us as valued customers.needless to say this lady represents your store extremely well. RKaley

Grant was very helpful while i was choosing my couch, very informative without being too overbearing. I’ll be back for more furniture for my new apt!

Huguette is so resourceful and helpful. She always sticks to my price ranges. I love coming to Ashley furniture because I know we always find what we need with Huguette’s help.

This store is well displayed and many reasonably priced items as well. It was a pleasure shopping there with Ron and Hugette

Mercedes was the first employee to welcome us to the store & made herself available, but was not overbearing at all like some sales reps. She very helpful & knowledgeable and made our overall experience great.

Grant was a great salesperson. Very helpful and professional. He did not rush us. He was not pushy. We enjoyed our experience at Ashley Furniture.