Baierl Honda, Wexford PA

By far the most painless car buying experience we've had. Gene was no pressure, no hassle, but very accommodating. If you're in the market for a used car, or new, I'd say you should consider stopping by.

Baierl Honda’s service is outstanding.
Appointments are easy to schedule and service was on time. I was able to wait while my car was done. I has confidence in the quality of the work.

Purchased a Honda CRV 2020. I have purchased cars for years, but this was one of the best places to purchase a car. I had the best sales man. His name was Ken.

Total disregard for customers. On a day when 1,300 people in Allegheny County tested positive for Covid, the employees at Baierl Honda couldn't be bothered to wear masks.

One expects a slimy experience at a car dealership. We expect to be lied to and ripped off. That's fine. But the experience of being trapped for hours as maskless employees swarm around the showroom spewing god-knows-what during a surging pandemic.it was just over the top. Epic selfishness and ignorance.

All along it felt like a family reunion after 12 years since I didn't buy a Honda from Baierl. Everybody was extremely kind and efficient, even the manager showed up at the dealer table, chatting with us. And the price was excellent. I absolutely love my Honda Passport.

Bad experience, they offered to hold a vehicle for me for an extensive period of time since I was in another state. I asked from day one if the car could be shipped and was told that was possible. On the final day which we were to talk they sold the car to someone else. I wouldn’t recommend Art, he overlooked my request on many occasions to ship based on his personal opinion, he over talks you and doesn’t listen to the customer. I see a lot of great reviews, I guess they had a better salesman than myself he didn’t even bother to pick up the phone himself to tell me the car sold, the manager PJ made that call at the close of business. I appreciate them holding the car but I don’t appreciate him not keeping his word and selling on the final day I had to pick up. I took off work. I reached out first thing when they opened and he’d already arranged for someone else to come in. I’m pretty sure no one cares. I’m just one customer that doesn’t matter.

This is going to be a long review so I'll start by an itemized list of some of the issues. Then you can read on. This fantastic waste of time began back in May of 2020. My AC had stopped working and I was almost certain that it was due to a leak. Here I am leaving this review in December of 2020 after my 4th trip. Thank God my AC is fixed just in time for the warm weather:

1. Went in for AC "LEAK" on a 2006 Odyssey back in May 2020. AC was recharged, told the issue was fixed. "Couldn't find the leak but blowing ice cubes".

2. Two weeks later AC stopped working. I was getting ready to go on the trip so I allowed them to recharge it a second time to which they said again, they could find no leak. I knew that the problem would persist but I wasn't in a position to say no going on a beach vacation.

3. After calling and making a complaint, the service manager did get a hold of me. This time they had found a leak in the ac lines running to the rear condenser. My obvious question was why in the world were they unable to find it the first two times. They figured a quick $150 every time I came back to get it recharged. They said they would knock off $150 on the service but, the parts were on back order will be in on October 3rd.

4. October 7th comes around and I call and ask about the parts. Three of four were in but the other ones on backorder until November 3rd.

5. In late November I called that inquire about the parts and they were in. They seemed to not understand why I wasn't contacted. I scheduled the service for December 1st.

6. When I picked it up like the time before last, I requested that the keys be left in the vehicle. The first time I went into the service department I walked in and stood there for five minutes. Finally someone had the bright idea to ask me who I was and why I was there. Now, you would think if someone walks into the sales department someone would greet you and try to sell you something. However, you would be very.mistaken. I eventually did find my keys with the help of a salesperson and left.

(Side note fool me once shame on you. Fool me 4 times.well you know how I feel.)

7. This time the service was completed relatively quickly. I left the same instructions to leave the keys in the vehicle. They were not as before.the Steelers Ravens game have been postponed and I found all the sales associates comfortably relaxed watching the Steelers game. Just as before as I walked in I didn't even get a glance for a good 5 minutes. As I way to patiently someone finally decided to ask what did I want. I explained that the keys were to be left in my vehicle and they were not. The response was, " Oh are they over there? I thought I still saw someone over there go on and take a look". So I obliged. I walked over to the service associates desk whom I had worked with. After first rifling through drop off envelopes of keys that were left by the door I didn't see my keys.so I decided to take a look on the service associates desk. After rifling through your information (the customers), I recognize my keys! I'm so glad that this dealership is getting with the times and offering self-service. So after I eyed the unguarded keys and customer information, I did them a favor and ripped off what I thought was my copy and left their copy on the desk. I look back a couple times to see if the sales associates were concerned that I was wandering through the service department. I'm not sure why it surprised me but they didn't even look!

Well after this long tail I'd like to think that my AC's fixed period but what I think will really happen is that when the weather turns warm I'll turn on my AC and it will still not work.an awfully generic response like the one below:

"It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. "

No thank yo. Obviously, this is your team standard.

Very professional service and communication, no hidden charges or ghost repairs like other places

Horrible car buying experience in the time of COVID-19. Had to sit indoors for 4 hours while none of the staff were wearing masks! We asked one to put his mask on and he made some excuse and about not being able to breath.this was on a day when there were 1,200 new cases in Allegheny county. Do not go here if you are looking for a safe car buying experience.

Provided full credit card details to reserve a used car last Friday. One day later, dealer abruptly mentioned that car was not available anymore, and stopped responding to our queries. Could have been more responsible towards potential customers.

I always go back to Baierl Honda in Wexford every time I need to service my vehicle, even though they're out of the way for me now. I love the team that I work with and everyone timely and professional.

Baierl Honda staff consistently provide quality service time and time again. Everyone is genuinely friendly. Appointments can be scheduled for stay and wait or drop off. The waiting area is bright and comfortable and light refreshments are available too.

Worked with Jamie L.on my 2018 Honda Accord. Took care of us and went above and beyond to make sure we had an enjoyable and pleasurable experience. Best service and instruction on vehicle I ever received! Thank You for everything. Hope any service experiences with Baierl go as well.

Exceptional service when I purchased my vehicle and still continues to be great every time I get serviced here.

I bought a 2018 Honda Fit at Baierl Honda in Wexford. It was a pleasant experience. I was treated courteously and professionally by all the staff I interacted with there. I got a good deal for my trade in. And I love the new car!

My Honda Accord recently had an unexpected problem. I contacted Joe Pereira at Baierl who worked with me to resolve the issue. He was prompt in returning my calls and kept me updated with the diagnosis and repair process. He provided me with a loaner vehicle until my car was repaired. I really appreciated his help.

Excellent service from drop off, to advice for service to the vehicle, and to the work performed.
Highly recommend Baierl Honda service.

Wow.wish I could give half star. Their "express service " consisted of waiting over 2 hours for an oil change (was told it would take under an hour when I called in 15 minutes before I arrived). Employees are very rude. Act as if they are inconvenienced when asked a question. Will never ever go to this location again. Will happily drive to bairel ford in zelienople for future needs. Baierl Ford knows how to treat customers.

Joe is always making sure my CRV and I are in good hands! He is such a positive service manager to work with when I come in!
Thanks so much for amazing service!
Erika

Friendly sales people. No BS trying to buy a car. Was in and out in less time than the last few times I bought a cell phone.