Jefferson Urgent Care - Washington Square - Jefferson Health, Philadelphia PA

Went this week with some sort of sinus infection. Dr gave me a single dose of a steroid for the swelling, nothing for the infection. Also weird the DR said I would be getting a steroid shot, then the nurse came in with pills and said they don't come in shots anymore. You'd think the DR would know that. Then the DR tried to rope me in to making another appointment when I would inevitably not get better. I ended up getting a primary instead of going back. I had a bacteria infection. I lost 4 days of my life due to them. Never going back.

Went in with groin pain, wasn’t even seen by a doctor, only a rather rookie p.a and was sent out the door in ten minutes with no useful advice. Paid the full cost of the bill and then received another bill to my address stating I hadn’t paid Completely. Despite my challenge to this, they kept sending the bill. I paid to avoid collections, but I will never again use any Jefferson associated service. Disgraceful treatment.

Wonderful staff, hardly any wait time and their refreshment area is always on point. It's nice and clean and you can get x-rays done there as well. I highly recommend them.

This is by far the Best experience and a life saver. My husband was feeling sick around the holidays and was trying to tough it out because going to an ER just sounded horrible. We found the this location from quickrcare.com a we were able to reserve a spot to avoid waiting in person.the staff was amazing and the greeting to check out was super fast. Good thing we got there before my husband got worse. He felt better almost instantly. Thanks everyone for what you do!

A really great experience. It’s a beautiful location. The staff is friendly and helpful. It was one of the best doctor/ patient experiences I’ve other had. He took his time and explained everything to me clearly and calmly. I felt completely taken care of.

Pleasant office but they need better and knowledgeable staff. I came in with my issue, they took x-rays and saw the doctor. I was sent home and told to take Tylenol. I went to the ER 2 days later. They missed 2 fractures in my body. So a wasted use of insurance and business. I've worked in healthcare 20 years but never experienced anything like this.

Very good experience. No wait line and the doc seemed very knowledgeable. Thank you and stay safe

Clean waiting room. In reality, skip this and choose the ER (which they'll tell you to go to anyway) or a Primary Care Physician. Urgent care in the USA is really just for stitches and bandaids.

Extremely rude front staff. Like always. And we have been multiple times because it is the closest so yeah, I guess in a pinch, it’s convenient, but get ready to deal with administration who don’t care about their jobs or the patients they treat. Physicians are overall nice after you get past the terrible front desk admin.

I hurt my knee a few weeks ago, and so I went to Jeffersons Urgent Care. I told them I did not have insurance and would be paying cash. I asked them how much it would cost, and they said $150. I then asked if they did X-Rays because other urgentcare centers did not and how much would that cost. The woman at the front desk said "yes, they do, and the X-Ray is included in the $150". It sounded a little too good to be true, because I know X-rays can be pricey, so I ask again just to make sure. She repeats that.

Ok, cool. I pay.

Imagine my surprise 2 weeks later when a bill for an additional $120 comes in the mail. On the bill, they show what they charged you for, what you payed and what you owe.

The visit: $225
The X-Ray: $80
Self Pay discount: -$40
Patient payment: -$150
Total Balance: $115.41

WHAT? This is infuriating. Im paying out of pocket, and I have no insurance, so I need you to be up front with me about the costs, not give me a fake number to trap me then blindside me with an additional bill afterwards. If it's $300, fine, I would have payed that up front. Idk if it's that the nurses at the front desk were new or what, but I need them to be on the same page as whoever does the medical billing.

Just visited Jefferson Urgent Care for an infected fingernail. Everyone from reception to nurses and doctor were very nice and the place was spotless and beautiful. However, when I walked out, happy to have a prescription for my nail, I called to notify my pharmacist who informed me that the prescribed medication is not covered by any insurance plan; there is no generic; and the cost to me would be $750.00 plus! So, a total waste of my time because who is going to pay that unless you’re dying? I feel the prescribers should look at the price and insurance coverage, which I know is available for them to see online when they prescribe, and to mention the costs for the medication before letting a patient walk out thinking: “I got treated”, when actually I now have to go to my doctor tomorrow again anyway and figure out another alternative. This is not how a Jefferson Urgent Care Center should be operating. It does not benefit the patient who has not been fully informed. How wasteful and ridiculous to prescribe a medication which is unaffordable to most of the population of the United States, including Philadelphians.

Overall, I felt like the Dr. I saw here was completely dismissive of me. She was quick to diagnose me and I later found out wrong in her diagnosis. On the other hand, they were surprisingly fast.

My entire visit took no more than 20 minutes and I got the same result as if I had went to the ER. I am very pleased!

Been here twice. Both for stitches. The drs & nurses are great. Very professional & engaging.

Had a great experience here! Front desk staff was very friendly and the doctor was attentive and knowledgeable

Tara, NP did an amazing job. We were visitors from out of town and my wife seemed to be having a moderate allergic reaction. From the front desk to the provider to checking out, everything was smooth and easy. Tara really cares about her patients and didn’t make us feel rushed. Keep up the great job!

Both times I've been to this location there's been no wait at all, and I've been in and out in less than 20 minutes. Last time I went I had been sick for ten days and had even gone to the ER earlier in the week and the ER didn't help me, but the doctor here listened to my symptoms and immediately figured out what I was sick with. I got better in less than a day and regret not going here in the first place. I highly recommend this place

May 21,2018 arrived 12: 50 pm for an ear ache. Waited 2 hours. Sitting here now still waiting! Asked if they forgot me and was told they are just teally backed up. Meghan the nurse is pleasant but not enough so to warrant the wait. If they don’t come in within the next 10 mins im out of here

The service was excellent and Dr. Alan Kagan was top notch when I saw him for an ear problem recently on a Sunday afternoon.

Pleasant, reasonably quick. Nice staff. We had a bit of a wait (~60 minutes?) waiting for the results of our xray to be read, but better to be sure of the results than have a crummy job done. Been here a couple times and will go again if the need arrises.