Keswick Cycle University City, Philadelphia PA

UPDATE - As you can see below they replied and said they DO work on the non-electric parts of ebikes, so I was able to get my brake and gears adjusted and some other questions answered, very happy with the service.

They told me they service ebikes while a lot of other shops don't. Look at only folding ebike they had but wasn't what I wanted and they weren't that helpful with sales questions, so bought one online and was going to use them for any repairs. Call today and they said they said the opposite that they DO NOT service ANY ebikes that they didn't sell. Update after reply by Keswick, I specifically explained it is a brand new bike never ridden think just the disc brake needs adjusted and the derailer and was told no, saw response will try again tomorrow.

Awesome shop! They made me feel so comfortable and helped me out with such kindness. They have a ton of merchandise at varying price levels, and they have a nice repair spot in the back. All 4 guys I interacted with today were great. Will def be getting all my bike stuff here!

You could do what I did and try and fix your bike yourself, screaming in your apartment in frustration, or you could just go to Keswick. They adjusted my derailleur for just 27 bucks. When I went to pick up the bike they had even put a new cap on my air valve thing on my tube which had fallen off without me ever asking. Employees helpful and knowledgeable and into bikes.

Keswick mechanics are the most knowledgeable and professional i have been able to find in Philadelphia. I had a set of complicated issues on my specialized bike and they were incredible & very responsive.

Following a recent ride on my Trek, the shifter for my front derailleur became jammed. Not sure where to turn, I had the good fortune to be referred to Keswick Bicycle Shop. As a novice, I was not sure what to expect but Graham quickly put me at ease. He was very knowledgeable about my bike’s components but needed to take the bike into the shop to accurately diagnose the problem. After a couple of days, he successfully restored life in my inoperable shifter. Graham is a phenomenal technician and I would strongly recommend his services to all bike owners.

Called them up, bike was in stock and the rest was history. Friendly staff, willing to explain and assist. If they were not so far from me, I would definitely frequent their location. All in all great experience.

Unfortunately due to national bike shortage we didn't end up getting bikes from them, but every single time and every single person I talked to on the phone was incredible nice and helpful. Bike shops are super busy these days, but this places manages to still take their time with you and stays professional & friendly. We'll definitely take our bikes here for service & accessories!

Great service and very pleased with the time spent to make sure I understood completely about the Info of my purchase. Thanks to Tyler, Fitz and staff, highly recommend Keswick!

THESE GUYS ARE GREAT! I've come here around four times, and each time, both customer service and bike service have been phenomenal. These guys are professional, knowledgeable, and polite. Plus, things have been super affordable (sometimes they even do things I would expect to pay for for free) and every time I leave, I feel like I should leave a tip or something like that (lol). Can't recommend enough.

I called asking for help as i just moved philadelphia, Being that all of there bikes are around $2000 i wanted to know if they had any used. The man who answered the phone was rude, and told me i would just have to figure it out. - i do not recommend

I had gone for a flat. Their covid-19 protocol is on point. They don't let anyone inside the store. You have to wait outside and an employee will come by to speak with you. I was told they will have my bike ready in 1-2 hours and they were punctual with the time. Reasonably priced.

Graham was awesome, helped me fix my chain for $5 plus parts and tax =$11 and pumped up my shocks for free—very knowledgeable with 14yrs experience.also gave me great advice on setting up remote lockout—I will definitely return

Came through in April being both picky and also having no idea what I was really looking for. Tyler was very patient with me and knowledgeable about the bikes. He ended up building a beautiful Specialized for me that fits me perfectly and hasn’t given me any issues (I bike about 50 miles a week). I’ve been to a couple bike shops where I felt like I was just a piece of furniture instead of an actual person and I definitely felt welcome and respected at this shop. Thanks Tyler!

Great experience at Keswick bicycle as my girlfriend and I were shopping for our first road bikes. The staff are very friendly, extremely knowledgeable, and try to get you on the bike that fits your needs. Never pushy and answer any questions or concerns you have. They are willing to work with you but you must understand they are a long running shop that does not sacrifice quality for price. I'd recommend Keswick to anyone looking for a bicycle!

Great shop with very friendly and helpful staff. They sell some of the best bikes out there - Trek, Specialized, and Cannondale. Rob, the service manager, and his crew do great work. They are extremely honest and dependable. I drive over from Jersey to use them, and it's worth it.

I went with a flat tire and left my bike for 20 minutes, when I came back they charged me 18$ for tube replacement, which is acceptable. I walked the bike home and when I saw it the next day the tire was flat again! I went back and they blamed my tire quality for this, replaced with a used tube and since then my tire is inflated. I have a doubt they didn’t replace the tube before, if it was about the tire quality, it should have been flat again!

I just moved to Philly and was looking for a shop to maintain my Yeti sb5.5c mountain bike. I found Keswick Cycle and have been so happy with my experiences so far! The store is awesome, has a great selection of bikes and accessories, the service has been top notch, and everyone is super knowledgeable. My first experience was when I broke my dropper seatpost lever - I took my bike in, Rob, the service manager, took care of it while I waited and was so friendly and helpful. He had me back out on the trails that afternoon! Since then, Rob has been so helpful with taking care of my bike and helping me with questions and concerns I have about my bike. I completely trust him and the rest of the crew there, and will definitely be taking all of my bikes to Keswick Cycles in the future!

Great bike shop. I have brought in my bike for repairs 5-10 times. Every time, the mechanics have been friendly and knowledgeable, and have done the job quickly and professionally. The shop has a chill waiting area and sponsors a lot of group rides. The store also has a good stock of road bikes and helped my bf find the right bike and fit. Highly recommend Keswick!

Nice they could have been nicer after spending $1,000 but I did get good quality Hardware the service however could use some help

The bike was amazing the store sold it to me they lost my receipt so my awesome warranty that I paid for was Boyd because they couldn't locate it otherwise it was great