Kohl's Royersford

Robin gave wonderful customer service. She was able to answer my questions.
Store was clean and organized.

Clothes jewelry shoes you name it they have it. Some items are too pricey for me but most are what you'd expect. Staff is always friendly.

I bought a dress the other day from kohl’s and i went home and tryed it on and the security tag was still on it very disappointing

Ordered patio furniture online. It was ready when they said it would be. Easy pick up, no wait, good customer service.

Went there with a 30% off coupon. I couldn't find anything I wanted. Virtually no slippers. The one pair of black leather casual shoes I liked had brown stitching, not what I wanted. Levi's were buy one get one at 1/2 price. Two pair would set me back $90 and not eligible for coupon. Dressing rooms closed due to covid-19, so I couldn't try anything on. I left empty handed.

I feel genuinely bad for the cashier's who are forced to wipe the counter after EVERY. SINGLE. CUSTOMER. Please, give them a break. If the grocery stores can go a few in between, so can the clothing stores. Covid can't live in an open air environment i.e. On clothes so it's kind of unnecessary. As someone who used to work in retail.their lives are hard enough.

My cashier Terod? Was so great. The store was discombobulated. I had to literally go up and down every isle to try and find what I wanted. I did not find the main item, I did find the shoes I wanted so that was good.

Excellent store everyone goes out of their way to provide fast complete customer service. Thanks a great full disabled Veteran

With all the COVID-19 cleaning requirements, Kohl's demonstrates their efficiency. Kohl's as a retailer remains the same. They clean the checkout between each customer. Their speed of checkout is still very impressive. They have someone sanitizing the carts and assisting with the sanitizer station upon entry.
The only thing I have against them is that in the final hour of business, you hear reminders every 15 minutes that the store is closing. I appreciate their announcement, but every 15 min is a bit much. Perhaps, at the hour, half past, 15 min before would make that

Such a messy store! Hard to find things because of other customers "ripping" through everything. Also a little pricey.sales could be better.woman who rang up my purchases was very friendly.

I left my 30% off coupon at home. At other Kohl's they at least give you 20% off your order, anyway. This one didn't make that offer. That was pretty cheap. The staff was nice enough, except for that one issue. Free parking and plenty of room. I would go back if I were in the area again. Store was nice and clean and the products were orderly.

Love shopping Kohls with their sales. Kohls rewards and discounts off! Combine them together for huge savings!

I'm not a fan of Kohl's anymore everything is way over priced so you can feel like you're getting a deal when it's 50% off. Nothing but deceptive marketing. I went to buy multiple underwear and spent nearly $100 t-shirts were $36 for example for a 6 pack. The same 6 pack that is $13 at Walmart.

Ordered online for a quick and easy pickup. NOPE that didn't happen! Waited 15-20 minutes for someone to get my order! I could have walked in bought the dress and left in that time. Very disappointing!

It's always interesting to go to Kohls. There's a wide selection to choose from. Sometimes it's fun to look through the last of the previous season. Always good deals on the last of the last season's clothes.

I love kohls they have great sales and mark downs. When you have percent off you use the coupons on things on sale mark down and regular this, is a real money saver. Thank you Kohls.

The store is very clean and the checkout reps are very friendly and helpful. The only drawback - as is the case at many similar types of stores - is that the clothes are not placed in size order on the shelves, making it necessary to hunt through piles looking for the correct size. Other than that, no complaints and i'm very glad the store is there.

I used the online order and spee pick up option. I was helped right away when I went to the store.

To begin with a disclaimer, my family loves Kohl’s as a department store chain and frequents our local (Pottstown) store often. We have never had a bad experience there, with any department or individual employee.

I’m not a fan of online reviews, it empowers anonymous individuals to harm people in real life situations which can affect employment among other things. However, when the chance arises to provide real-time feedback as a means of improvement I feel it can be a useful tool, if used appropriately.

With that being said, my family and I had purchased an assortment of dress shirts which were on sale over last weekend at a price of $9.99 (Pottstown location). After trying one on I realized we had incorrect sizes.

We had planned an outing in the Royersford area and decided to give the local Kohl’s location a shot to see if they might have better selection as we intended to return said business attire.

Upon entering the store and greeting the customer service associate we were met with a smug and dismissive attitude. We had asked the woman if we could return the items to get the appropriate size only, to receive a sharp instant refusal to honor the sale price of what was on our receipt.

My wife attempted to explain to the associate that we are simply trying to swap out the merchandise for the correct size. As she said the sale prices change and they wouldn’t honor it, we accepted the offer as to not make waves.

At which point we attempted to return gifted infant items and was met again with a sharp response of “well since you don’t have the receipt they will credited at the lowest price they’ve ever sold for”. Now, if this is policy that’s fine, but the attitude and delivery of the message in a condescending tone when we pose no threat is unecessary.

Moving forward we decided to browse through the store being there anyways to find a few shirts and use the store credits which were given as a result of the return.

Approaching the finality of this drawn out story, we walked up to check out and purchase our items. Once again my wife asked the cashier (with receipt in hand) if they were able to honor the sale price and exchange the goods for the correct size.

Quickly the cashier responded “we don’t match prices with target or wal-mart”, which at no point in the brief interaction it seemed as if this person was listening or even paying attention to the request being spoken.

Puzzled we both looked at each confused at to why out of nowhere seemingly unrelated stores were being thrown into the mix and given as a justification for the response.

At this point the young woman said she is calling her manager, with haste the store manager came over to resolve the issue.

However, without listening made the claim that sales differ between locations and change with the day. Once again, another employee in a defensive posture when no threat or negative message is delivered. While understood, we were simply attempting to exchange goods for correct sizes. And reiterated that, at which point in a snide response says “ok sure we will match the price, I’m not worried about losing $5”.

To the Royersford Kohl’s location, we live in a world where we are interconnected and can share information both positive and negative with anyone.

Providing a customer first experience is the quintessential goal of any retail store, and that starts with the attitudes of the personnel from the top down. Creating a friendly culture will intrinsically improve productivity and in turn yield greater outcomes.

Experience is everything, and I hope this message provides insight into your business and the opportunity to change for the better.

Have a great Holiday weekend, I hope your store does well.

I come because I have coupons. THREE times in a row I spend time looking, trying things on, deciding. Get to the register and they don't honor the coupons. Not going back.