Kugo Japanese Restaurant

I read the reviews and expected it to be great. The food was bland. The chicken was hard and the rice was mushy. It didn't really have much flavor at all.

So let me start off by saying the food is very good. We order alot from here the reason behind the rating is because the order time is ridiculous. We can order a hour in advance and we are still waiting upon arriving.

The food is amazing! Personally, their customer service skills are awful. My husband and I ordered food at 6oclock. They said an hour wait, it is now 830 and we just got our food. I asked for a refund and his answer was “I will cancel the order and refund your card” the food was in his hand ready to hand us, so he was willing to waste $60 worth of food OR give us a ten dollar certificate. To me that is just ridiculous over 2 hours waiting for food and the best you got is here’s a ten dollar coupon. I will not be back, at least for a while. It’s sad because this is one of my favorite hibachi restaurants.

Debating a place to eat on my days off for the holiday, I chose this place because I wanted to try and never eating Japanese, I thought it might be a good change of pace. After driving the distance, a sign on the door stated.closed until July 6th. Nothing on the web sight.nothing. Maybe it was a sign. One thing for sure, I'll be eating Japanese, for my first time, anywhere but this place. Inconsiderate to any patron.

Food is amazing Just wish the new bags they are using wasn't so easy to break granted they are paper but its happening every time n I'm not trying to buy $30 worth of food for it to drop on the floor BC the bag got a little wet from the juices the food has.

I went in as a 9 people group. We sat around the table where the chef cooks. We gave our orders to the waitress. Then the cook comes out and checks with us again on what we ordered. I ask for filet minon and scallops. I ask for the me a text to be well done. The chef cooked my food exactly as I asked him to. The chef did his little act as they do. He made us a HEART out of the Rice. He made fire out of the onions WOW WE ALL SAID. IT WAS AMAZING ALL THAT WAS DONE. He was done with us and he went to another table and did other things. I was so very happy with all of the staff they were all friendly and very helpful. I RECOMMEND THIS RESTAURANT TO ANYONE WHO WOULD LIKE TO ENJOY GREAT FOOD WITH FRIENDLY ATMOSPHERE AND THE PRICES ARE GOOD FOR ALL YOU RECIEVE. THE SERVICE WAS TOTALLY A GREAT EXPERIENCE. THANK YOU FOR MAKING THIS SUCH A DELITE.

Food was excellent! Staff was very friendly and the gentleman that cooked our Hibachi was THE BEST!

Excellent as always, highly recomend it for all types of eaters. Not a sushi fan, but kid is and they luv it. Reasonable prices.

I love this place! They have the best sushi and fried rice! My favorite sushi is the smoked salmon. So fresh! Great entertainment with the hibachi grill as well!

Can't complain about the food or the hibachi. The sushi is the best in Lebanon. The only reason I'm giving it 3 stars is because the service is spotty depending when you go in.

The sushi was good, the hibachi was also good. The servers mess up a lot though. Plus the meal takes a while if you go hibachi.
If you get a table it's faster but not by much. Overall if you want fast go somewhere else, but if you want a good meal at a decent price come here.

Deluxe experience! Superlative service. Tasty Japanese food. Try Yose Nabe. Excellent seafood stew with noodles. You won't be sorry!

Excellent sushi bar; huge selection; nicely presented, fresh and delicious! Many other menu options, as well.

Show was lackluster. Almost awkward. I personally dont enjoy fire noise and flying food and utensils a foot from my face. Food was pretty good but portions.eh

Always a delightful experience! Amazing entertainment and fantastic food! Great selection and a wide price range and very affordable lunch specials. The staff is friendly and approachable. We love to go there!

We've been here several times at the hibachi grill and the chef has always been top notch. Very entertaining, good spirited and exceptionally talented. Will visit again.

The sushi is fresh, not "fishy" at all! And the piece of meat is a good size! More generous than some other sushi restaurants I've been to. My husband doesn't eat sushi, but he always enjoys the chicken teriyaki. People at the hibachi tables seemed to be having a good time.

The floors were filthy by the hibachi table. You could see all the grease under the grills and my feet were slipping under my chair. Service was horribly slow at lunch time with one waitress. Otherwise food was typical hibachi.

First time at the hibachi and the server was nice and made me a heart with the rice he was really nice to me and my fiance food was very delicious and cooked just right

Called ahead and told 15 to 30 minutes. Get there and no list had to wait another 30 minutes and no organization at all for call ahead. Waiting here while walk ins get seated before us. Also tables full with people just talking and done eating while packed waiting area. Owner does nothing to take care of issue and takes other parties cause they fit better to open seat ratio. Not coming back again worst customer service ever!