Lomax Carpet & Tile Mart, Philadelphia PA

Do not order from here if you want your flooring anytime soon! I ordered 1500 sq ft of Luxury Vinyl Plank flooring for a rental property where the tenant was scheduled to move-in in 3 weeks. The flooring was delayed 3 separate times. To their credit, after the 3rd delay, they offered free delivery. When the flooring was finally delivered, it was missing the stair nose, which they say you need to have to even start the installation. 2 weeks later, the stair nose finally came in and I was able to complete the installation on 2 out of the 3 floors. At that point, I ordered another piece of stair nose, and was told it would take 7-10 days. After not hearing from them for about 3 weeks, I called and they told me the piece got lost, and they just placed an order for another one. Hopefully my tenant will have the floor installed before Christmas!

Outstanding customer service from Judy! There were several challenges with my project and she was super supportive and patient with me the entire time. Hands down the best customer service in Philadelphia!

I’ve been shopping here for years.way back when Lomax was in the Kensington/Frankford area.up til their recent move to the Philadelphia Mills Mall. The sales people are knowledgeable and helpful. Ive bought an entire bathroom remodel worth of tile, changed my mind and switched for another style and it was no problem for them. They ‘get it’. The prices are great at cost or you can find very nice products at clearance prices too, whatever the budget.

My husband and I went to Lomax first to shop for flooring. Patrick Lowry was our salesman. He gave us top notch service! We went to a couple other flooring stores. They had very similar pricing. We came back to Lomax because we liked the service and attention Patrick Lowry gave us. We would've come back to Lomax even if the other stores were slightly cheaper because of our experience with Patrick Lowry. He was awesome! We also like companies that hire Veterans, of which Patrick was. We will definitely be referring people to Lomax and Patrick. Thank you Lomax for hiring veterans. Thank you for your service Patrick Lowry. Semper Fi!

We just recently had carpet put down in our basement and our experience from buying to installing was a great experience. Highly recommended. Thank You Lomax

I had my new carpet installed 3 days ago and I just want to say how easy the entire experience was for me. From the salesman to the installers it all went smoothly.
I’d especially like to praise the installers. I’ve had carpet installed a few times in my life but this was by far the most professional job. They really knew their stuff.

A very pleasant experience. The staff which includes Lydia and Susan was very professional and their installer, Mr. Javier and his assistance, Jacobs and Santos went beyond the call of duty. They worked hard in making sure my experience in getting my hardwood floors installed a rewarding one. The work is beautiful. I will be back at this store.

Frank Litnak was outstanding associate. As soon as my husband and I came into the store, Frank was more than willing to help us. He explained the prices and the different types of floor. His customer service was beyond amazing. Thank you Frank for helping us with our purchase!

My husband and I just wanted to browse for bathroom tiles as we do a little comparison shopping. The salesman, Mark would just hover around us, which turned us off. Needless to say, we left. I'd rather pay a little bit more at a retail store, such as Lowes, and have peace of mind than pushy sales behavior for a seemingly "low cost. " It's a shame too considering I also wanted to get ideas on other products in the store.

Absolute amazing experience with Lomax. I will be returning if I need further carpet installation. Carlos installed my carpets, he was extremely nice and professional. They honestly just left about ten minutes ago and I couldn't wait to come write a review.

I will be back! Absolutely an awesome experience from start to finish! Lydia my sales girl was super patient with me and so was Ahmed! Assets to the company there! Then the installers! Respectful, clean, and most of all did an awesome job and were super efficient! Great job Lomax!

Great flooring slection and awesome customer service the sales people are very knowledgeable about flooring of any type hard surface or carpet, wood, cermic, vinyl stop in and try them out.

Pretty good tile for a fair price. Had a few problems with orders. Some things I ordered did not come all together because one of the associates forgot to put half of the order in. But they gave me a 10% discount for the wait.

Overall pretty good experience.

Jeff is a great manager. Ordered cheap carpet 2 years ago and the seams were bad. Jeff sent out people to repair it twice. When the seams came up the third time they replaced the carpet at no cost. Great customer service. The lady at the front desk was very helpful as well.

I worked with Lydia at the Grant Ave.location. She was extremely helpful and followed up with questions. No question was too hard or too much to ask. She made the experience much better. I look forward to the installation and can’t wait to see the area rug when it comes in.

Experience will recommend Loma to all my family and friends. They did my living room stairs, hallway and front bedroom.

Installers showed up 5 hours late and blamed the store for mixing up the paperwork. They scraped and damaged every single wall and the bannister in my basement (that I just had painted less than a week prior) while installing the carpet. When I mentioned it he offered to have one of the crew member fix it. Why would I agree to that when I paid a professional to just do my entire house? The installer nonchalantly explained that it happened because "the paint is latex and just comes right off". Which matters not, as they should have been careful not to damage any of my property if they are professional carpenters. The rest of the crew was "an hour away" for 5 hrs then when they did show up they left 15 mins later with promises to return tomorrow. Lost a whole day (and tomorrow morning) over an installation that should not have exceeded 4-5 hours. As well as money since I have to pay to have my basement repainted. This has been a terrible experience. NEVER has my walls been damaged when getting carpet replaced. I will report this to the store on Monday to be compensated for the damages and delays. Here's to hoping I receive better service.

UPDATE: The lead installer discounted the installation cost and had the paint job repaired which was great customer service. The job still spanned 10+ hours but the team was accommodating once I voiced my concerns.

It's worth a mention that the installation crew was kind and professional; however I feel had all members been here from the beginning this could have been avoided as more hands would have been on deck to assist.

The staff was very knowledgeable and friendly. They had great recommendations when I told them the theme of my bathroom. My order arrived on time. Great customer service and selection at the store.

Excellent prices and customer service (see Jose F. - he's the BEST) and PRECISION installation. I was recommended by a friend, and will do the same, every time!

Very satisfied with professional service, staff knowledge on the subjects of their products. Great place to go/visit, to buy at very reasonable price (usually well below the rest of marketplace.
Would highly recommend to everyone who wants a good quality at lowest price possible.