Mavis Discount Tire, Philadelphia PA

They thief the charge for all tire balance in they only do the front tire.and i have a bad tire the is not straight and they not replace it even is warranty for 65 thousand mile and when the second day after I change my tires never again

Great service. Absolutely the best prices on tires hands down. Purchase your tires here. Shout out to Kev too for helping me out. Size 22 low pro tires are expensive and he got them for me at a good price. Mavis Discount Tire for the win!

Kev good dude kept everything real and gave me great experience here at Mavis tire great customer service skills and will definitely recommend people to come to this location

I just love it great customer service, Kevin the store manager he is awesome if u want a good work done on your car this is the right place

Update: Although my experience a few months back was disappointing, I decided to give this place another chance. I was scheduled for an appointment on Monday at 9am. When I arrived, they stated I would need to reschedule as their inspections guy does not work Mondays. The scheduling error was due to lack of communication between the location and those in charge of the scheduling systems. I was then rescheduled for an 8am appointment on Tuesday.

When I arrived, I was told that my car would be one of the first to be looked at and should be done in no time. After 4 hours, I reached out to find the status of my car. They said that they had not gotten to it but that it was next up and shouldn't be much longer. An hour and a half later, I called again and was told that they still had not looked at the car even though my appointment was for 8am and was told I would have my car back quickly.

I spoke to the manager to express my concerns and he completely dismissed concerns with the scheduling systems. He was extremely rude and condescending. He said he could not give me any time on when the vehicle would be done, but if I liked, he could have me come back tomorrow instead to get it done which would have been the third time taking it to this location for inspections.

While I understand that at that moment they were unable to change the situation, I asked if they could attempt to do something so that in the future these issues do not occur (regarding discrepancies and miscommunications between the schedule centers and the physical location). He stated that not everyone has a voice and therefore he would not attempt to find a possible solution for issues like this happening in the future. This was extremely unprofessional and ignorant. Management should not disregard customer concerns in that manner and should be properly trained on how to handle various situations.

I will never do business with Mavis Discount Tire ever again. If there were an option to give the establishment 0 stars, I would.

Previous review: I was a bit disappointed in the service I received today. I went in for a scheduled oil changed at 9 o'clock. I was told it shouldn't take too long since I was the first person there. At around 11: 45, I noticed that they had put my car but in the lot, but was not notified that the car was done, so I waited assuming that they had only moved the car and were not done the oil change. About half an hour more passed, so I went to check on the status of my car. The counter clerk was off chatting to several others for about 15 minutes. When he finally came back, I asked the status of my car to which he replied that the car was finished but no one had told him that it had been completed. I waited almost 4 hours just to get my cars oil changed, 1 hour of that should not have even occurred but there was no communication among the employees stating that the car was done. I believe that was quite unprofessional and has definitely made me think less of Mavis Discount Tire. I have never received this type of service there, so it is rather disappointing.

I received great service. I originally came in to have the oil changed and break changed because my break light kept flashing. The manger had my car looked at and I was told the break were still good. They did an over all inspection of my car and updated me on everything. Oil was changed, car was fully inspected and I was in and out within 1.5hr.
I was very pleased.

I do not recommend it at all, I made an appointment online for the inspection of my car after that one of the workers called me to certify the appointment, when the person who had a white shirt arrives he tells me that they cannot inspect me auot without saying why, this has already happened to me 2 times with the same person. Not recommended, unprofessional, rude.

I am very disappointed with the customer service received. My first call was to the service center and was informed they can take payment over the phone and then spoke to the manager, who was quite rude, and was advised they could not. When I spoke to the manager again and attempted to explain the situation he hung up on me. I was a retail manager for 13 years and this level of customer service is unacceptable to me, I always went above and beyond for my customers and tried to provide the best outcome for everyone, not the case here. Considering Mavis is a chain and not a mom and pop shop they have the ability to take a card via the phone they chose not to. Personally, I'll never use a Mavis for personal or business due to this experience.

DISHONEST! DO NOT TRUST THIS SPECIFIC MAVIS! WILL TAKE ADVANTAGE OF YOU IF YOU DONT KNOW THE BUSINESS! Refused to replace bad battery that they installed in my family members car 2 years ago with a 3 year free replacement. Charging system perfect 14volts both loaded and unloaded. No parasitic draw/drain on battery. Battery test showed bad cell and was no longer capable of producing required cold cranking amps needed for start up. What should of been a routine warranty replacement, turned into a customer having to do business elsewhere due to either being lied to or was misinformed from unknowledgeable management. Service writer avoided having to replace under warranty by lying and saying there was a drain and battery was not bad. Don’t ever do new business with this shop and if forced to then make sure you bring someone with you that won’t allow you to get swindled like my family was.

I am very disappointed with the service at this place. I needed a new tire which was suppose to be under a warranty package and they never followed up with my warranty policy they had me pay up front and never followed up with my claim approval.
I would not recommend this location

I went to Mavis to get my brakes fixed and they did an absolutely fabulous job! Tomas was so helpful and attentive, I will definitely be coming back and recommending Mavis to others!

0 Stars! Terrible experience. Went in for just an oil change they ended up inspecting other things taking my tires off and when my car was returned the front struts were broken and they told me they could nothing about what they caused. Ended up costing my $400 to replace

Thjs location has been great since I relocated here in 2017. They have maintained my vehicle and worked on my daughter's vehicle. I was skeptical at first moving from Georgia and my vehicle had only been maintained and serviced by the Nissan dealership. Mavis was a great choice, and the gentleman working at this location are "Awesome". I appreciate their knowledge and courtesy. The prices are great as well

I called the store for a quote on tires and the price was great and customer service wanted my busines and accommodated me with a great quote, that’s exceptional customer service as soon as I got to the store i spoke with Tomas and he happily served me and kept it real and told me if I can drop of the vehicle he would guarantee me it will get done before closing at 5pm. I Reccomend this shop to anyone, keep up the good work. You have a customer. Thanks to the staff.

I was helped by Tomas. He help me select necessary tires for my truck and got me a great price on. I'll definitely be referring to friends and family

I came in for $80 brake check and pad replacement. After spending 2 plus hours here I noticed the car sounded different. Mechanic forgot to put oil cap back on after oil change! Fortunately my engine didn't seize, but I don't think I'm going back. Lesson is, 8f something doesn't sound right, take it back immediately! One star!

Went to get my car looked at because it was overheating, guy at the counter was so upfront and honest about my clunker!

The staff and management are very helpful. And they don't try to over charge you with prices like other places do.

Went thinking I had a problem, but they didn’t find anything. They waived the service charge! The guy at the counter was respectful and honest. I think his name was Kevin? Anyway, I’d recommend them and they have Sunday hours!

After you buy the tire and they put it on they give you a major sales pitch to let them fix "all the other things wrong with your car. They told me my brake was leaking. The next week I brought my car in to a Toyota place and guess what? No leaking breaks.