Maxx Fitness Club, Bethlehem PA

Member since 2016. Trainers very professional, focusing on clients personal goals-not just building (unless that is your goal). Vast majority of members polite & courteous. Never had to significantly wait for equipment.

Maxx Fitness is a little closer to my home. But they want my credit card number and bank account number to pay for the gym! This is shady. I didn't stay here, I enrolled at Steel Finess Riverport, bigger with a sauna and almost the same price.

Great place to workout, plenty of antibacterial cleaning supplies around to use. Plenty of equipment to use. Machines and free weights + cardio and the price is great too!

Zero fulfilled promises, poor COVID compliance/safety, and unauthorized billing

After asking on Facebook on 7/6/20 how to “freeze” my membership due to the pandemic, I sent a letter to the club (certified mail, as instructed by MAXX) on 8/1/2020. They later called me and said they would put my membership on hold for 3 months but that the pause would not start until 30 days out. I told them about the conversation I had on Facebook earlier and how no 30 day notice was mentioned. “Mike” said they would ask the manager to consider adjusting it to start the membership freeze for August instead of September and call me back. They never called me back. I was still charged for August even though the freeze was apparently effective immediately. I noticed that I was also charged on November 1st even though my membership should still have been on pause as of that date.

I ended up going in to the gym to cancel because I have had no luck teaching anyone via their online email feature and the person on Facebook could not help with the continued billing issues after the “freeze. ” I told the person in-club about that and she did not even offer to try to help with the unauthorized charges. I felt even less safe about going to the gym with the recent uptick in COVID cases but I don’t want to keep going back and forth and getting mischarged for a membership I couldn’t safely use during the pandemic. The 30 days notice to pause also makes no sense given that we weren’t given 30 days notice of the clubs re-opening.

They are not safe about mask-wearing or COVID safety at all, either. Don’t go here if you care about your health or your wallet. They will charge you incorrectly and not even bother trying to fix it.

This facility is very clean. Everytime I go I see the employeess cleaning.including the manager. They never run out of paper towels and cleaner for the equipment. I always see the members cleaning the equipment before and after use and are polite, respectful and I never hear vulgar language. The employees are always respectful, friendly and helpful and take pride in their work. The equipment appears to be maintained and always is in good operating condition. Employees and members respect Covid precautionary measures. I was a member at another Maxx Fitness that was an absolute pig pen.

Every assistant at MAX FITNESS helps their visitors with suggestions on equipment and exercising.

The girl at the front desk wore her face mask on her bottom lip while speaking to me. I mentioned to her that her mask must have "slipped". She seemed annoyed I mentioned this to her. I was surprised that the staff were being so careless during this pandemic.

The atmosphere is great, no judgement here, and the staff are always smiling and helpful. Come check them out and lose that weight!

All 3 local gyms are dirty. The spray bottles are very few and far in between as well as paper towel dispensers with anything in them. The employees are lazy and the equipment is dirty and falling apart. The hours are not convinient. I had the membership for a month and wanted to cancel. I was fine with paying the $58 to cancel. It wasnt until after I paid that I was informed that i would still have to pay the monthly fee since its a 30 day cancellation and then I would still pay the yearly fee as well. That puts me at over $137 for a membership I used maybe 6 times. This is completely unreasonable. They are not willing to work with me on it. I asked to speak with the manager to see if they could at least wave the yearly fee and I was told hes was not there even though the employee the previous day told me when I could reach him. I am very unsatisfied with the entire experience I had. I will never be a Maxx fitness member again.

If I could give a 0 I would. Called to cancel my membership and was told I just had to make the last payment. A year later I was contacted and threatened with collections. Management claims you can't cancel over the phone. Unfortunately it seems they don't tell their employees to tell you that. Apparently it's better business to rack up a debt on a customer that wanted to cancel. Poor customer relations. Read the fine print and don't fall victim. The management here doesn't care. The manager told me he had close to 100 calls a month about cancellations not being processed or not being told you have to come in. That tells you something.

First gym i ever feel welcomed at, not a huge fan of the blonde lady that’s here in the early mornings she charges me more for the shakes & is the only one who has to physically take my keys to scan my card instead of letting me scan it like everyone else does & no one else has asked for my boyfriends license when he’s a guest except for the first time he came with me. Other than her i love it here!

It is clean with nice and helpful staff. The equipment at first glance seems really nice but there are missing parts sometimes and the lifting section and wights are smaller, some times you need to wate for few minute to use bench press or etc. But the cardio section is good and have different varieties of machine to work with. If they fix the small problems it would be really nice place to work out.

I’ve been a member here for about 3ish years and it’s only gotten worse since I’ve joined. Never enough bars for squat racks/bench racks. Machines won’t get fixed for at least a month. There’s almost never towels in the dispensers but 5 people on staff standing at front desk. There’s a bunch of broken locker doors. Im not one to make reviews so clearly this place has gotten on my last nerve. I really do enjoy going here there’s just a lot of improvement that needs to be done for the amount of people that go here

Can’t speak much about the location, but trying to get a manager to call me back, or someone to put me thru to corp to fix a billing mistake they made on their end has been the worse experience I ever had in customer service.

It’s a good enough gym with all the equipment you could really need. There are a ton of members and each has to pay an annual gym improvement fee yet over the last year they have let this place go. All the knobs that have fallen off the machines have not been replaced. The rubber covers over the bars are torn off. Benches are torn up. Always out of paper towels, soap. Bathroom is dirty. But for $20 month it’s pretty cheap for what you get

Very nice for the price! Clean, great equipment and lots of it. Never seems crowded even when it is

I was attending spin classes regularly but the instructors got worse and worse as they couldn't get anyone to stay permanently. More and more bikes started breaking and wouldn't get fixed. Then I was told they would waive my late fee (which I should've never gotten) and I waited 6 weeks, calling every week, and still never got the fee waived. So upset I wasted my money and time here.

Its 8am and an employee is running a buzzsaw or something for the last 30 minutes. It was so loud my ears started ringing and i got dizzy. Incredibly unprofessional. Theres no way that decibel level is legal for them to do with 100 people working out without ear protection.

The place is amazing, but is a HUGE MESS! First of all, equipment is dirty, outdated, and takes ages to be repaired. Second, it’s filled with teens, and these aren’t the nice ones. Which makes the gym a laughing stock if your actually trying to lose weight or get muscular. Third of all, it has lots, and I mean lots of old men stalking you, naked in the bathroom (which was horrifying), and too personal with people. Fourth, I cancelled my membership in September because of school, and I’m now being charged $220. Fifth of all, classes are so competitive. Not just the core classes, but also the yoga classes and zumba classes. Sixth of all, I cannot even say it enough when the Theater is kessed up. Lights are broken, there is no security, movies barely play, and made me dizzy when I was finished with my workout. Seventh, the bathrooms are so dirty, and not watched well enough, which makes me scared to take a shower in there. It’s disgusting, rude, and a scam. Don’t EVER go here

They deserve less than one star. This place is awful, I had terrible experience with the customer service at Saucon Valley location. They were very rude when I moved to Philadelphia and tried to cancel my membership, and the GM would not give me the number to the corporate or regional number saying he was the only person I could talk to. I would not recommend this gym to anyone, they are thieves and hit you with tons of extra additional fees. Do not go here!